the science of persuasion in advancing technology initiatives€¦ · advancing technology...
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The Science of Persuasion in Advancing Technology Initiatives
Larissa Kelly, Clemson University
Dwight Dozier, Georgia Tech Foundation
Derek Clark, University of South Carolina
Mike Reardon, Blackbaud
I’m Larissa Kelly
@lriggin
21 years in higher education, 13 in advancement at Clemson.
Blackbaud CRM ™ Implementation – Go Live scheduled Feb. 2020
New Data Governance Program
Loves to camp, hike, fish, kayak, and anything else as long as she can enjoy the outdoors!
SENIOR DIRECTOR ADVANCEMENT SERVICES, CLEMSON UNIVERSITY
I’m Dwight D. Dozier
38 years in higher education advancement – Washington State University, The Penn State University, University of Louisville, The George Washington University and the Georgia Tech Foundation, Inc..
Active volunteer governance roles within the advancement and advancement services community.
Fan of the Big Bang Theory.
Active jazz drummer (ask Siri) and aspiring photographer.
CIO, GEORGIA TECH FOUNDATION
I’m Derek Clark
@dclark952
11 months at the University of South Carolina, 12 years at the University of Georgia, and 11 years at General Motors.
Husband of 19 years to a high school biology teacher, and father of 2 teenage girls. Oldest is a freshman at the University of Georgia, and youngest is a sophomore at North Oconee High School.
AVP OF ADVANCEMENT SERVICES, UNIVERSITY OF SOUTH CAROLINA
I’m Mike Reardon
@mreardon428
Change management practitioner, former professor, trainer, and lover of persuasion.
Driver of minivans and golf balls.
Husband, father to 4 kids, one dog, and lots of pet-sitting…
SENIOR PRINCIPAL BUSINESS CONSULTANT, BLACKBAUD
Persuasion…
“human communication that is designed to influence others by modifying their beliefs, values, or attitudes”
Marketing experts estimate that most
Americans are exposed to around 4,000 to
10,000 ads each day.
How many times do we need to communicate before the audience “hears” it?
One time
How many times do we need to communicate before the audience “hears” it?
4%
4-5 times
29%
2 times
14%
6-9 times
6%
3 times
35%
10+ times
12%
The Persuasion Landscape
11
Understanding your audiences
French & Raven
Bases of Power
Cialdini’s
Influence
Where do we turn for guidance?
Understanding Your Audience
Understanding your audiences
Elaboration Likelihood Model
• Process messages in different ways depending on interest/ability
• Central route
• Peripheral route
Social Judgement Theory
• What are our audience’s current attitudes?
• How does our message fit
• Change happens in small increments
Cognitive Dissonance Theory
• Humans crave consistency
• Inconsistency encourages a change in behavior
Robert Cialdini’s Influence
Robert Cialdini:
Principles of Persuasion
Reciprocity Scarcity Authority
Consistency Liking Consensus
French & Raven Bases of Power
French & Raven
Power Bases
Legitimate
Reward
ExpertReferent
Coercive
• What will you take back home with you?
SO
WHAT?
ID & understand audiences
Triggers/short cuts
What’s your power base?
Tell us in a session survey on the mobile app, and you’ll be entered to win a complimentary pass to bbcon 2020 in Seattle, WA!