the science of motivating people - leadership in the 21st century
TRANSCRIPT
The Science of Motivating People Leadership in the 21st Century
Larry Port MILOFest 2014 October 23, 2014
We ALL have to lead & motivate
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We’ll take a look at the literature…
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…and old friends along the way.
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Motivation is a $50 Billion Industry
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“The best team attracts the best team, and winning often leads to more winning.” - Jack Welch
Core Idea: Extrinsic
rewards often don’t work or
negatively affect
performance
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If-Then Rewards Don’t Work
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The Candle Problem
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The Blood Bank
Kids & Drawing
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Encarta vs Wikipedia
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Rewards work with largely routine tasks
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20%
Q: How can you have a wicked cool cultures like
Google & 3M? A: Get the right people on
the bus!
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“I think evolution has had a hand in selecting people
who had a sense of doing something
beyond themselves.”
- Mihaly Csikszentmihaly
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Many executives thrash about with mission statements and vision statements. Unfortunately, most of those statements turn out to be a muddled stew of values, goals, purposes, philosophies, beliefs, aspirations, norms, strategies, practices, and descriptions. They are usually a boring, confusing, structurally unsound stream of words that evoke the response “True, but who cares?”
The core purpose is NOT your father’s mission statement.
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Core Idea: Recognition is an accelerant that improves employee and
company performance
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$1000 Anything shy = bupkis
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The Carrot Culture is NOT your father’s recognition.
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4 CRITICAL Areas of
Leadership1. Goal Setting 2. Communication 3. Trust 4. Accountability
Setting Clear Goals
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Communicating Openly
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Trust Openly
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Accountability
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Core Idea: Multipliers access and
develop the intelligence of
their organizations
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Core Idea: Multipliers
stand in contrast to
Diminishers, who inhibit
performance
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Diminishers
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…are absorbed in their own
intelligence & have little faith in
others.
Multipliers …are genius watchers.
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“My hunger is not for success, it is for
excellence. Because when you attain
excellence, success just naturally follows.”
- Coach K
Multipliers …restrain themselves & listen MOST of the time.
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Multipliers …instill accountability
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Multipliers …challenge people
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Multipliers …encourage debate
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Accidental Diminshers
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Idea Guy Always On
Rescuer Pace Setter
Rapid Responder
Leadership Hacking
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When accepting praise, use
“WE.”
LEADERSHIP HACK #2
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When accepting blame, use
“ME.”
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“It’s amazing what you can
accomplish if you do not care who gets the credit.”
- Harry Truman
Billable Time & Realization NPS (Net Promoter Score)
Quality of Life Survey
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POSSIBLE KPI’s
Run (at least) annually and (ideally) quarterly planning
meetings with CLEAR OBJECTIVES as output.
LEADERSHIP HACK #4
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Sample Quarterly Objectives
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Begin “Using Clio causes Erectile Dysfunction” campaign !Play joke on MyCase where 10,000 ping pong balls fall from ceiling
Invest in continuous learning. Send people away once a year
for training.
LEADERSHIP HACK #6
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Incorporate cyclical processes designed to facilitate feedback
and accountability.
LEADERSHIP HACK #7
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Meeting 1: The Retrospective !
What should we START doing? What should we STOP doing?
What should we CONTINUE doing?
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The Retrospective… …is quick - 30 minutes.
…is NOT a whine session. …needs to be written down.
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The Retrospective will lay bare the negative change agents and stonewallers in the
organization.
ADDED BONUS!
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Meeting 2: The Daily Standup !
What did you do YESTERDAY? What are you doing TODAY?
What is IN YOUR WAY?
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Meeting 2: The Daily Standup… …is quick - 10 minutes max.
…stays on topic. …identifies dependencies.
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The Daily Standup will reveal stuck projects and poor
performing employees.
BUT WAIT! THERE’S MORE!
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1. Identify two techniques you are going to employ.
2. Discuss / understand how your leadership traits map to
those discussed.
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Homework:
!
Let’s keep the conversation
going!
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Larry Port [email protected]
@larryport www.legalproductivity.com