The Sales PartnershipHow to win with tw telecom

Prepared for <Authorized Rep Name>

<Channel Sales Manager>

<Date>

Agenda

The tw telecom story

Network and Products Overview

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The tw telecom story

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tw telecom Advantage• Over 27,000 miles of fiber across 75 markets• Over 12,000 fiber connected buildings• Over 1000 connected LSOs• Over 300 connected Data Centers / Co-los

• Incorporated in 1998

• Largest Independent CLEC in the U.S. – not your direct competitor

• A proven, reliable and financially sound partner specializing in providing Ethernet connectivity for Metro and WAN applications

• Incorporated in 1998. Changed name to tw telecom in 2008

• Largest Independent CLEC in the U.S.

• Proven, reliable and financially sound specializing in providing Ethernet , VPN and Managed services for Metro and WAN applications

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A Fully Differentiated Asset

•Massive Local Optical Network

Connecting nearly 12,000 enterprise buildings

Largest competitive fiber based provider (lit buildings)

True fiber based alternative to the incumbent

We want to build to your customer

Robust off-net coverage across country and Int’l

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• 2010 Financial Results:• $1.273 Billion in Revenue• $463.6 Million in POSITIVE M-

EBITDA

• Enterprise Revenues have grown for 34 consecutive quarters and 6.3% for 2010 vs. 2009

• Financially Disciplined• EBIDTA Positive since 1999• Manageable Debt Structure• $476 Million Cash and Equivalents on

Hand

• Reduced revenue churn from 1.3% to 1.0% in 2010

Enterprise75%

Carrier & ISP22%

Intercarrier Comp

3%

tw telecom maintains a balanced revenue stream

While Data Revenue Grew 28%* 2010 over 2009tw telecom 3Q10 Results

*(1) Adjusted revenue for end of 3Q 2010 and 2009.

(2) For a reconciliation to GAAP related numbers please see the supplemental earnings information on the Company’s website, www.twtelecom.com.

tw telecom Value Proposition: Financial Stability

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The tw telecom Customer Experience

tw telecom’s commitment to customer service excellence is based on:• passionate people in local and national customer service roles• customer service choices personalized to your preferences• voice of the customer programs that help us capture customer feedback

and use it to improve the service we provide

With every customer interaction, we strive to Listen, Collaborate and Improve

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The tw telecom Network and Product Overview

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Our Ethernet Position• Leading & innovating with our Ethernet &

IP strategy• Growth engine for enterprise business• Taking share from the incumbents

• Leveraging our fiber footprint and connected buildings

• Nearly 12,000 fiber connected buildings can have Ethernet Services

• Delivering a differentiated value proposition

• Highlighting convergence• Delivering Data, Internet AND Voice over IP

• Industry Leader• 2010 MEF 9 & 14 Certification

• 10 Gig, Fractional 10 Gig, Long haul• 2006 Awarded “Best in Class” for metro

Ethernet Services -Atlantic ACM• 2005 Frost & Sullivan Award for product line

strategy leadership

                                                                                            

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Ethernet Everywhere 1 to 10Gig!

ScalabilityTCO

InteroperabilityConvergence /

Visibility“Improved Speeds ‘n Feeds”

Transition and Evolution

MetroFrac 10Gig

InterMarket Gig+

CoS

EooM

FinishedE

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Converged Managed Services

Intelligent:

ConvergedMPLS Networks

Scalable:

Bandwidth & Applications

Managed:

SecureEnd-to-end

Management

Dynamic:

InnovativeFuture-Proof

New App Platform

Enhanced:

Portal Control

Cloud Services

BC DR

Converged Services is an end-to-end, managed solution delivering

robust PSTN calling features across the Enterprise

Distributed:

Multi-Site VPNCoS

New MarketsVirtual Presence

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Convergence

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tw telecom IP VPN Solutions

• MPLS Standards Based• RFC 2547 Compliance

• Fully Meshed Architecture• Entirely Scalable

• TDM - DS-1 to OC-12 (622 Mbps)• Ethernet to Gigabit (1,000 Mbps) Speeds

• Wide Applications Support• 5 Classes of Service supporting Best Effort to

Latency Sensitive Voice, Video

• Compliments Ethernet WAN (City-to-City) Solutions

• Business Class Capabilities• Branch Office Connectivity• Multimedia Support• VoIP

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IP/MPLS Core POP Dual core routers for

redundancy and diversity.

Separation of core and aggregation routers simplifies fault management.

Routers built for power, CPU, paths, redundancy (Dual philosophy)

Egress to minimum of (2) different markets protecting against WAN failure

Edge aggregation devices access both backbone routers

tw telecom PoP

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(EXAMPLE) Charlotte Network Overview

Route Miles of Fiber: 1,374 Core Backbone Fiber Count: 1,374 route miles and over

56,000 fiber strand miles On-Net Buildings: 740 System Platforms

Voice: Lucent 5Ess, Sonus SONET: Lucent OC-3, OC-12, OC-48, Cisco ONS 15454/15327,

OC-48 Ethernet: Dual Cisco 7609 Internet: Core Routers, dual Juniper T320, Core Switches, dual

7606 (GigE & 10GigE uplinks), Edge Routers, Juniper m10, m20 and m320.

Intercity Network The Carolinas fiber ring extends from Charlotte to

Greensboro/Winston-Salem, Raleigh/Durham and Fayetteville.

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tw telecom Product Portfolio

VoiceVoice

IP, Security & Data ServicesMPLS, Internet Access, Converged - Scalable to 10 Gig

One of the 10 most connected networks worldwide

IP, Security & Data ServicesMPLS, Internet Access, Converged - Scalable to 10 Gig

One of the 10 most connected networks worldwide

Ethernet Service Suite2M to 10G – Native Ethernet over Shared and Dedicated Platforms

Point-to-Point, Point-to-Multipoint, Multipoint Meshed

Ethernet Service Suite2M to 10G – Native Ethernet over Shared and Dedicated Platforms

Point-to-Point, Point-to-Multipoint, Multipoint Meshed

Private Line Transport, WavelengthsDS-1 to OC-192, 2.5 & 10 G Wavelengths

Dedicated or Shared SONET and WDM Infrastructure

Private Line Transport, WavelengthsDS-1 to OC-192, 2.5 & 10 G Wavelengths

Dedicated or Shared SONET and WDM Infrastructure

Market leading portfolio delivers next-generation platform infrastructure

Market leading portfolio delivers next-generation platform infrastructure

Direct peering with over 150 national and

international IP providers

Direct peering with over 150 national and

international IP providers

Regional optical networks offer market-to-

market connectivity

Regional optical networks offer market-to-

market connectivity

Providing Regional, National and International Services

Voice, SIP & LD ServicesVoice, SIP & LD ServicesAvailable in Market and in many OOM locationsAvailable in Market and in many OOM locations

Co-location & Infrastructure ServicesCo-location & Infrastructure ServicesAvailable in most marketsAvailable in most markets

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SUMMARY, QUESTIONS