the role of soft skills in building a user adoption strategy for lawyers
TRANSCRIPT
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The role of soft skills in building a user adoption strategy for lawyers
highq.com
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Scott Reid
Director of Knowledge Management & Practice Innovation, Bryan Cave LLP
Your hosts
Stuart Barr
Chief Product & Strategy Officer, HighQ
Kate Simpson
National Director of Knowledge Management, Bennett Jones LLP
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#HighQForum
Digital transformation
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• Integration of digital technology into all areas of business
• Results in fundamental changes to how businesses operate
• Digitization inherently enables new innovation and creativity
• Improve the experience of your employees and customers
• Be more connected and accomplish tasks more efficiently
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Objective: SmartLaw
• We need to transform the way we work
• Become agile, efficient, responsive, optimised
• Transformation of legal services and processes
• Deeply engaged, loyal clients and employees
• Technologically advanced and innovative
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People need to change and adapt
• Implementing the technology is the easy part
• Managing the culture change is the hard part
• People need to adapt to new ways of working
• How do we bring people with us on the journey?
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“”NOT Charles Darwin
It is not the strongest of the species that
survive, nor the most intelligent, but the
one most responsive to change.
The importance of change
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“”William Pollard
Without change there is no innovation,
creativity, or incentive for improvement.
The importance of change
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Discussion.
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Questions?
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