Presentation on innovation atPôle emploi

Innovation at Pôle emploi

OSR-CSR

Working together for innovation in employment

CHALLENGEEMPLOYMENT

AGENCY

SOCIAL NETWORK

E-NOVATION FORUM

PÔLE EMPLOIOSR-CSR

IDEAS

IDEAS

DEVELOPERS

DEVELOPERS

One of the six priorities of Pôle Emploi’s 2012-2015 strategic project is to INNOVATE TO IMPROVE SERVICES AND ENHANCE SKILLS

One of the four priorities of Pôle emploi ’s 2015-2020 strategic project "Everyone for employment" aims toINNOVATE TO PREPARE FOR THE FUTURE

Innovation at Pôle emploi

PÔLE EMPLOI 2015

SUCCEEDING

TOGETHER

WORKING TOGETHER FOR INNOVATION IN EMPLOYMENT

THE VIRTUOUS CIRCLE OF INNOVATION AT PÔLE EMPLOI

feeds into

SERVICES SUPPLIERSA person or legal entity asking the Pôle emploi to offer them a finished project or a solution that has already been tested or is ready for testing.

feeds into

guides

A COLLABORATIVE PLATFORM FOR:• Best practice;• Ideas;• Challenges.

developed via

EMPLOI STORE DEVELOPERS AND EMPLOI STORE IDEASto develop external co-innovation

THE PÔLE EMPLOI LAB, THE AGENCY FOR THE FUTURE:• Flash co-design LAB session;• Accelerator LAB session;• Incubation LAB session.

RESE

ARCH

AN

D DE

VELO

PMEN

T

PLANNING STRATEGY

INTERNET AND EXTERNAL COLLABORATIVE INNOVATION

developed via

MANAGEMENT AND GOVERNANCE

INCUBATION OF INNOVATION PROJECTS

(TESTING AND EVALUATION)

A NATIONAL PROGRAMME:• of trials;• of demonstrators• (POC – Proof of Concept).

EXPLOITATION / DISSEMINATION OF INNOVATION: AN INNOVATION FORUM

developed via

MAINSTREAMING OF APPROVED INNOVATION PROJECTS

INDU

STRI

ALIS

ATIO

N

DIFFUSION

(in virtual format)• innovative initiatives and

practices• ideas from services suppliers

?HOW DOES PÔLE EMPLOI THRIVE ON

THE INNOVATIVE ENVIRONMENT

BY OPENING UP TO THE OUTSIDE TO CREATE NEW SERVICES

To improve the service to jobseekers and businesses by identifying new ideas

To optimise Pôle emploi ‘s

organisational efficiencyStart-ups, SMEs or large

companies, associations, public institutions, etc. Solutions, tools and products which address a Pôle

emploi’s issue

1. Get an application form.2. Send us a video explaining, in one to two

minutes, what your proposal is about

WHAT ARE THE OBJECTIVES?

WHO DOES IT INVOLVE?

WHAT TYPE OF PROPOSALS MAY BE MADE?

HOW TO MAKE A PROPOSAL?

BY HELPING THE BEST PROJECTS TO SUCCEED

PRESENTATION OF THE PROPOSAL

ANALYSIS OF PROPOSALS

COLLECTIVE AND PARTICIPATORY REVIEW

Space on "pole-emploi.org"presentation of dossier via a

2 minute video

The following criteria will apply:innovative nature

social and environmental responsibility

10’ pitch/ 10’ questions / 10’ juryOpen to all pôle emploi’s

employees

ideas suitable for PoC or XP testing

If the idea is of interest to the regions

If there is no interest

INTEGRATION ON INNOVATION

INTEGRATION ON E-NOVATION

If the idea receives a lot of "likes" or is the firm favourite

INNOVATION COMMITTEE

CANCELLATION

If the idea involves one or more management teams in particular, transfer to the teams concerned and/or job shop (Emploi store)

(National)

(Region)

NO FURTHER ACTION

INNOVACTION: COLLABORATIVE INNOVATION

Working together for innovation in employment

CHALLENGE: TO ANTICIPATE FUTURE DEVELOPMENTS IN ORDER TO BETTER MEET NEW NEEDS

As a support to participants, there is an InnovAction

facilitation at three main levels:

PÔLE EMPLOI’S

COLLABORATIVE

PLATFORM

OBJECTIVE: TO CREATE EFFECTIVE PARTICIPATORY CONDITIONS FOR VOLUNTEER AGENTS

Challenges are set up to encourage

each agent to submit ideas

Pôle emploi’s agents vote

and comment on the

suggested proposals

Experts evaluate and consider

the proposed ideas and best

practice

HOW AN IDEA TAKES WINGS AT PÔLE EMPLOI 5 STEPS FOR EXTENDING BEST PRACTICE AT PÔLE EMPLOI

The "InnovAction" platform lets each Pôle emploi’s agent be a

participant in the innovation.

PRESENTATION OF

THE IDEA

Over 60 days, votes

and commentaries

THE IDEA IS TESTED

OR MAINSTREAMED

ON THE BASIS OF VOTES,

COMMENTARIES AND REGIONAL

QUALIFICATION

OTHERWISE THE IDEA IS

REVIEWED AT A NATIONAL

LEVEL

THE IDEA IS

TESTED OR

IMPLEMENTED AT

A LOCAL LEVEL

BY THE REGIONS

PRESENTATION OF THE

PRACTICE

Over 60 days, votes and

commentaries

MAINSTREAMING OF

PRACTICES

REGIONAL EXPERTS CONSIDER

THE PRACTICE

THE PRACTICE IS REVIEWED

BY THE REGIONAL STANDARDS

COMMITTEE

THE PRACTICE IS EXAMINED BY THE

REGIONAL STANDARDS COMMITTEE

DEVELOP ITYou have an idea

A user has a practical idea that is completely

new

He/she submits the idea

The idea is enhanced and acclaimed by the

community

A developer shows interest in the idea

He/she uses Employment agency

data (API) to develop it

The application is referenced

He/she keeps the community

informed about progress

He/she uses Pôle emploi data (API) to

develop it

A developer shows interest in the idea

He/she asks to be referenced

THE LAB IS A KEY COMPONENT IN PÔLE EMPLOI’S INNOVATION SYSTEM

HOW PÔLE EMPLOI WORKS IN OPEN INNOVATION

"FLASH" CO-DESIGN PROJECT ACCELERATOR INCUBATOR

THE LAB OFFERS 3 SERVICE OFFERINGS

Offering a collaborative and creative experience at a key moment in the life of

a project.

Supporting a project team in the long term in order to secure and accelerate

their project.

Facilitating and accelerating the

transition from idea to project

Service offerings made through…

METHODS THAT PROMOTE CREATIVITY AN OPEN PLACE IN THE INNOVATIVE ENVIRONMENT

AN ECOSYSTEM OPEN TO ALL EMPLOYMENT STAKEHOLDERSAN OPEN APPROACH

RESULTS

Agile methodologies to promote innovation and tools that foster creativity (divergence,

convergence, emergence).

A symbolic and unusual relationship that fosters collaboration, listening and sharing

an open ecosystem bringing together external and internal stakeholders (jobseekers, recruitment agency/HRM, network

advisor, expert, start-up …)

An open and unrestricted approach to foster the expression of ideas, experiences and

convictions.

Creation of new employment services tailored to the public's latest needs and usages.

AccelerateShowShow Accelerate

Making life a little easier!

E-NOVATION: THE VIRTUAL INNOVATION FORUM

E-NOVATIONFORUM

LET’S MEET

OBJECTIVE: INNOVATION SHARING

FREQUENCY: ANNUALLYMETHOD: INTERACTIVITY AND EXCHANGES ON EACH STAND

"E-novation" is a virtual forum for the promotion and exchange of best practice. Each region has a dedicated space for displaying its initiatives and best practice.

The "E-novation" forum takes place annuallyOn any given stand, the visitor can:

As is the case with any physical forum, all Pôle emploi agents can:

Chat with other visitors to the forum

Chat with friends. Look up video conferences on innovation

Watch presentation videos

Talk to the exhibitors via

chat

Download documents uploaded by the

exhibitor

Grade each stand so that the best ones

stand out

All parts of France are represented

All Pôle emploi agents may visit this forum

Innovation and CSR management suggests

external innovations

Every year, the most visited and most highly rated stands are awarded the « Pôle emploi innovation trophies".

Thanks for your attentionAny questions?

WORKING TOGETHER FOR INNOVATION IN EMPLOYMENT