the rocket games company culture
TRANSCRIPT
![Page 1: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/1.jpg)
THE ROCKET GAMES
CULTURE Who we are
and what we want to be
![Page 2: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/2.jpg)
Culture is a set of shared behaviors,
symbols, systems, practices and norms.
What is CULTURE?
beliefs, values working language,
![Page 3: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/3.jpg)
Once a culture has formed, it is hard to change.
Whether you plan for it or not.
And culture spreads. It is generational, and is passed on to new employees.
Culture HAPPENS.
![Page 4: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/4.jpg)
IF YOU DON’T MANAGE YOUR CULTURE, YOUR
CULTURE MANAGES YOU.
![Page 5: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/5.jpg)
The best organizations understand that culture can be the most sustainable
source of competitive advantage. COMPETITIVE ADVANTAGE.
![Page 6: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/6.jpg)
CULTURE eats strategy for breakfast.
PETER DRUCKER
![Page 7: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/7.jpg)
To make our
CUSTOMERS happy we have to make sure our
EMPLOYEES are happy first.
ZAPPOS
![Page 8: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/8.jpg)
OUR GOAL IS TO NURTURE A CULTURE THAT CAN SERVE AS A GUIDE ON OUR LONG-
TERM MISSION.
![Page 9: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/9.jpg)
A bit of who we’d like to be.
A bit of who we are.
This document is
US.
![Page 10: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/10.jpg)
A people without the knowledge of their past
history, origins and culture is like a tree without
ROOTS. MARCUS GARVEY
![Page 11: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/11.jpg)
WE’RE PLANTING THE SEED FOR THOSE
ROOTS TODAY.
![Page 12: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/12.jpg)
OUR MISSION IS TO BUILD AN
ENDURING GAMES BUSINESS
![Page 13: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/13.jpg)
mission, and reinforces our shared values. Culture orients us towards our long-term
What role does CULTURE play?
![Page 14: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/14.jpg)
What do we value? VALUE?
![Page 15: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/15.jpg)
We value the 4 Ps. 4 Ps.
![Page 16: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/16.jpg)
PEOPLE.
PROCESS. PRODUCTS.
PROFIT.
![Page 17: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/17.jpg)
THE 4 Ps MAKE (OUR) WORLD GO ROUND.
![Page 18: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/18.jpg)
PEOPLE.
Only hire the best. Continue to invest in them.
It all starts with great people.
Empower our people, and give them autonomy to operate.
1.
![Page 19: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/19.jpg)
PROCESS.
Eliminate wasteful practices.
Develop the right processes to maximize productivity.
Continually improve by questioning the “why?”
2.
![Page 20: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/20.jpg)
PRODUCTS.
Build games our customers will love.
Build the right games for the right markets.
3.
![Page 21: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/21.jpg)
PROFIT.
Develop and operate each game we make profitably.
Balance creative appetite with business needs.
Re-invest profits for the long-term success of the business.
4.
![Page 22: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/22.jpg)
THE 4 Ps SERVE AS THE SHARED LENS
THROUGH WHICH WE VIEW THE WORLD.
![Page 23: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/23.jpg)
PEOPLE.
PROCESS. PRODUCTS.
PROFIT.
![Page 24: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/24.jpg)
1 PEOPLE We want to work with great
![Page 25: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/25.jpg)
What makes someone a great person?
What makes someone great for Rocket Games?
But what are
GREAT PEOPLE?
![Page 26: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/26.jpg)
Great people are
diverse and complex.
3 But there are
traits in particular that we look for.
![Page 27: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/27.jpg)
IMPACTFUL. An impactful person gets stuff done.
An impactful person focuses on results.
An impactful person always finds a way.
Personality trait #1:
![Page 28: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/28.jpg)
Despite famously acknowledging that he “invented nothing new,” Henry Ford’s undeniable impact was far-ranging. By 1918, half of all cars in America were Model Ts. At the same time, Ford was a pioneer of “welfare capitalism,” doubling worker wages and introducing the 40-hour week, making car ownership accessible to factory workers. He even had time to found the Kingsford Company, making charcoal from factory waste wood scrap, which to this day enjoys 80% market share in the US!
![Page 29: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/29.jpg)
A humble person speaks of the “we,” not the “I.”
A humble person admits mistakes and learns from them.
A humble person shares the credit.
HUMBLE. Personality trait #2:
![Page 30: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/30.jpg)
If I have seen further than others,
it is by standing on the shoulders of
GIANTS. ISAAC NEWTON
![Page 31: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/31.jpg)
A curious person pursues activities that improve body & mind.
A curious person takes smart risks.
A curious person is always asking “what if?”
CURIOUS. Personality trait #3:
![Page 32: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/32.jpg)
There are
KNOWN KNOWNS. These are things we know that we know. There are
DONALD RUMSFELD
KNOWN UNKNOWNS. That is to say, there are things we know we don’t know. But there are also
UNKNOWN UNKNOWNS. There are things that we don’t know we don’t know.
![Page 33: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/33.jpg)
Curious people relish in figuring out the unknown unknowns.
FIGURING OUT
![Page 34: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/34.jpg)
Curious people thrive outside their comfort zone. COMFORT ZONE.
![Page 35: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/35.jpg)
A ship in a harbor is safe.
SHIPS ARE BUILT FOR. But that is not what
UNKNOWN
![Page 36: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/36.jpg)
We like interesting people. INTERESTING
![Page 37: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/37.jpg)
We want to work with people who have a lot of interests
OUTSIDE OF WORK. People do better work when they
have lives of their own.
![Page 38: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/38.jpg)
We don’t tolerate
BRILLIANT JERKS.
![Page 39: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/39.jpg)
The wrong people are
TOXIC TO CULTURE. A toxic culture will cause your best people to leave.
![Page 40: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/40.jpg)
And when your best people leave, that
KILLS THE COMPANY.
![Page 41: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/41.jpg)
Never COMPROMISE on people.
Hiring the wrong person is 10X more expensive than not hiring the right person.
![Page 42: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/42.jpg)
And talking about 10X… 10X…
![Page 43: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/43.jpg)
In procedural work, the best are 2X
NETFLIX CULTURE DECK
better than the average. In creative/inventive work, the best are
10X
![Page 44: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/44.jpg)
Great people need to be empowered. And empowerment means trust.
EMPOWERED.
TRUST.
![Page 45: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/45.jpg)
TRUST goes both ways.
For great people to reach their full potential, you need to trust them 100%.
And they need to trust that you will allow them to do their jobs. And remove obstacles in their way.
![Page 46: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/46.jpg)
WHAT ARE THESE OBSTACLES?
![Page 47: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/47.jpg)
Recognize some of THESE?
Unnecessary meetings, too many
Arbitrary manager approvals, MVPs designed
Pointless policies, forms to fill in, TPS reports.
decision-makers, email justifications.
for execs instead of customers.
![Page 48: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/48.jpg)
WE PREFER TO DO WORK RATHER THAN
TALK (OR WRITE) ABOUT IT.
![Page 49: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/49.jpg)
If you could just go ahead
and do that
BILL LUMBERGH
from now on, that’d be great,
mmmkay?
![Page 50: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/50.jpg)
Do the RIGHT THING.
That’s our only policy.
Do what’s best for the customer.
Do what’s best for the company.
Do what’s best for your team.
![Page 51: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/51.jpg)
Make GOOD MISTAKES.
Don’t try to avoid failure.
Instead, embrace it.
Fail fast, fail often, and learn.
![Page 52: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/52.jpg)
Great people need to be informed. INFORMED.
![Page 53: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/53.jpg)
The more you KNOW.
We believe employees make the best decisions when they have all the available information.
We believe employees feel more empowered when they understand why we do what we do.
![Page 54: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/54.jpg)
A lack of
TRANSPARENCY
DALAI LAMA
results in
DISTRUST and a deep sense of
INSECURITY.
![Page 55: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/55.jpg)
That is why we make pretty much every bit of information about the company available to
everyone at the company. INFORMATION AVAILABLE
![Page 56: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/56.jpg)
PEOPLE.
PROCESS. PRODUCTS.
PROFIT.
![Page 57: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/57.jpg)
2 PROCESS We value the right
![Page 58: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/58.jpg)
OK! Great people, trusted, empowered and informed, where now? WHERE NOW?
OK!
![Page 59: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/59.jpg)
Do not seek to follow in the footsteps of the wise. Seek what they
SOUGHT. MATSUO BASHO
![Page 60: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/60.jpg)
Seek to understand the
WHY. “Why” is such a powerful little word.
![Page 61: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/61.jpg)
QUESTIONING As children, we are constantly
the world around us.
![Page 62: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/62.jpg)
But as we grow up, we stop questioning. STOP QUESTIONING.
![Page 63: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/63.jpg)
And we start to accept that the answer is “just because.” “JUST BECAUSE.”
![Page 64: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/64.jpg)
We start to accept the status quo. STATUS QUO.
![Page 65: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/65.jpg)
We believe it is never “JUST BECAUSE.”
We believe you should always question the status quo.
We believe you should always question “why?”
![Page 66: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/66.jpg)
Only by challenging the status quo can we get better. CHALLENGING
![Page 67: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/67.jpg)
(Seriously. The definition of status quo is “the existing state of affairs.”)
SERIOUSLY.
![Page 68: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/68.jpg)
I go to the past for research. I need to know what came before so I can
BREAK THE RULES. VERA WANG
![Page 69: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/69.jpg)
“BEST PRACTICES” aren’t always that.
Each product is unique. Each market is unique.
Understanding why something worked somewhere else is much more important than imitating it.
Each team is unique.
![Page 70: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/70.jpg)
He who stops being better stops being
GOOD. OLIVER CROMWELL
![Page 71: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/71.jpg)
Only through continuous improvement at the individual level can the entire organization
stay nimble enough to navigate change.
CONTINUOUS IMPROVEMENT
![Page 72: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/72.jpg)
And as we all know…
![Page 73: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/73.jpg)
The only constant is
CHANGE. HERACLITUS
![Page 74: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/74.jpg)
In a changing market, it is critical to know which direction to head in. WHICH DIRECTION
![Page 75: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/75.jpg)
There is nothing so
USELESS
PETER DRUCKER
as doing efficiently that which should not
BE DONE AT ALL.
![Page 76: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/76.jpg)
This is why we try to work lean. LEAN.
![Page 77: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/77.jpg)
What does
LEAN really mean?
Lean software development is an adaptation of lean manufacturing principles, based on the
It is designed to eliminate waste
Toyota Production System.
through continuous improvement.
![Page 78: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/78.jpg)
Lean development adheres to 7 key principles. 7 KEY PRINCIPLES.
![Page 79: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/79.jpg)
Anything that does not add customer value is waste.
Unnecessary functionality is waste. Managerial overhead is waste.
Defects and lower quality are waste.
ELIMINATE WASTE. Lean principle 1 of 7:
![Page 80: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/80.jpg)
We hold regular retrospectives to identify and eliminate waste from our processes, in order to continually improve the products we put in the hands of our customers.
Lean principle 1 of 7:
ELIMINATE WASTE.
![Page 81: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/81.jpg)
Minimum viable product Unnecessary functionality = waste*
*Sure, it is sweet, sweet waste. But waste nonetheless.
![Page 82: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/82.jpg)
AMPLIFY LEARNING.
Development is a journey in discovery to see what works, while production is
Development is like creating a recipe while production is like making the dish.
an exercise in reducing variability.
Lean principle 2 of 7:
![Page 83: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/83.jpg)
We believe that practice makes perfect and that the best products are built when their creators iterate and learn from what customers love.
Lean principle 2 of 7:
AMPLIFY LEARNING.
![Page 84: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/84.jpg)
We are what we repeatedly do.
EXCELLENCE,
ARISTOTLE
then, is not an act, but a
HABIT.
![Page 85: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/85.jpg)
3-Michelin star restaurant El Bulli was only open 6 months of the year. The other 6 months were spent by chef Ferran Adria devising, practicing and perfecting the following season’s recipes.
![Page 86: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/86.jpg)
DECIDE AS LATE AS POSSIBLE. Lean principle 3 of 7:
The best decisions are based on fact, not speculation.
The longer you wait to commit, the more information you have.
Conversely, the earlier you commit, the less flexible you can be.
![Page 87: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/87.jpg)
DECIDE AS LATE AS POSSIBLE. Lean principle 3 of 7:
We build the capacity for change into our systems and processes, and try to keep as many options open as possible.
![Page 88: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/88.jpg)
The Empire probably committed a little
TOO SOON to their flawed design. Not a lot of
OPTIONS left here.
![Page 89: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/89.jpg)
DELIVER AS FAST AS POSSIBLE. Lean principle 4 of 7:
Speed is critical for learning – the shorter the feedback loops, the more can be learned and the better our decision-making.
Speed also assures that customers get what they need now, not what they needed yesterday.
![Page 90: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/90.jpg)
DELIVER AS FAST AS POSSIBLE. Lean principle 4 of 7:
Our approach is informed by data (but not driven by it), and we strive to get better and better products in the hands of customers quickly, regularly, and at high quality.
![Page 91: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/91.jpg)
Blockbuster, failing to realize it was in the video DISTRIBUTION business and not the video STORE
business, could not compete when Netflix was able to deliver products to customers
FASTER, CHEAPER and more
CONVENIENTLY.
![Page 92: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/92.jpg)
EMPOWER THE TEAM. Lean principle 5 of 7:
World-class execution lies in getting the details right.
And only those closest to the product have all the details.
We hire the best people and let them get on with their jobs.
![Page 93: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/93.jpg)
EMPOWER THE TEAM. Lean principle 5 of 7:
We use “pull” techniques to coordinate work from within the team, rather than employing managers to “push” orders from above.
![Page 94: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/94.jpg)
The symbol of lean manufacturing, the andon cord
EMPOWERS (or button)
all employees, especially those closest to the product, to take ownership over
QUALITY.
![Page 95: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/95.jpg)
BUILD INTEGRITY IN. Lean principle 6 of 7:
When a customer squeals with joy and shouts, “Yes! That’s exactly what I wanted, how did they know?” – that’s perceived integrity.
When your software scales and evolves gracefully with customers and time – that’s conceptual integrity.
![Page 96: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/96.jpg)
BUILD INTEGRITY IN. Lean principle 6 of 7:
We try to maintain integrity, both perceived and conceptual, by focusing on customer needs, keeping things simple and eliminating waste wherever we find it.
![Page 97: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/97.jpg)
HOW SPOTIFY BUILDS PRODUCTS
NOT LIKE THIS
LIKE THIS
HOW SPOTIFY BUILDS PRODUCTS Not like this
Like this!
![Page 98: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/98.jpg)
SEE THE WHOLE. Lean principle 7 of 7:
The whole is always more than the sum of its parts.
But it is only natural to highlight your own team, or push your own agenda ahead of others.
![Page 99: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/99.jpg)
SEE THE WHOLE. Lean principle 7 of 7:
We try to optimize for the whole, think for the long-term, and prioritize CUSTOMER > COMPANY > TEAM > SELF.
![Page 100: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/100.jpg)
Some of the ingredients might be nice on their own
but we’d rather eat
CAKE.
![Page 101: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/101.jpg)
PEOPLE.
PROCESS. PRODUCTS.
PROFIT.
![Page 102: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/102.jpg)
3 PRODUCTS
We want our customers to love our
![Page 103: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/103.jpg)
We are all GAMERS. We hate sucky games.
We hate games that sell you too hard.
We hate games that were designed by committee.
![Page 104: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/104.jpg)
Choose a job you love, and you will
NEVER WORK CONFUCIUS
a day in your life.
![Page 105: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/105.jpg)
We try to treat our customers with respect. RESPECT.
![Page 106: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/106.jpg)
Only one other industry call its
CUSTOMERS
UNKNOWN
USERS – drug dealers.
![Page 107: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/107.jpg)
We are CUSTOMER CENTRIC. The term “users” is so abstract.
We prefer the term “players.”
Or, simply, “customers.”
![Page 108: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/108.jpg)
We like the term “customer” because it implies a formal relationship, and an expectation that
we deliver value. VALUE.
FORMAL RELATIONSHIP,
![Page 109: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/109.jpg)
The best
GAMES, made by GAMERS.
We obsess over customers, not competitors.
We listen to customer feedback.
We act on customer feedback.
![Page 110: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/110.jpg)
We are our own customers. And we are our own harshest critics.
OWN CUSTOMERS.
![Page 111: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/111.jpg)
Keep in mind what’s interesting to you as an
AUDIENCE,
PIXAR’S RULES OF STORYTELLING
not what’s fun to do as a
WRITER. They can be very different.
![Page 112: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/112.jpg)
We try to anticipate what the customer wants.
ANTICIPATE
![Page 113: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/113.jpg)
You need to get to the
FUTURE
MARC BENIOFF
and be ready to greet them when they
ARRIVE.
ahead of your customers,
![Page 114: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/114.jpg)
This is a Golden Age for gaming. GOLDEN AGE
![Page 115: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/115.jpg)
WHERE OUR CUSTOMERS PLAY
GAMES IS CHANGING RAPIDLY.
![Page 116: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/116.jpg)
HOW OUR CUSTOMERS PLAY GAMES IS
CHANGING RAPIDLY.
![Page 117: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/117.jpg)
And we want to be where the
CUSTOMER is. We embrace new platforms.
We embrace new form factors.
We constantly try new things.
![Page 118: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/118.jpg)
We are platform- agnostic. PLATFORM-
![Page 119: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/119.jpg)
WE DON’T PLACE BOUNDARIES ON
OURSELVES.
![Page 120: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/120.jpg)
And how do we know if our customers love us?
KNOW
![Page 121: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/121.jpg)
They tell us. TELL US.
![Page 122: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/122.jpg)
I was really losing all hope in finding
any honest, fair, not greedy devs on here & you proved me wrong!
I would buy things from them,
because they aren't stingy with treating
me well. I think I may have found
my new favorite pastime.
Game is awesome,
great graphics.
No glitches, its fast-paced fun and addicting
and doesn't rip you off.
Awesome sauce! Fun & refreshingly
different.
I would recommend this game along with all other Rocket Games.
Customer Support is
fabulous.
![Page 123: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/123.jpg)
PEOPLE.
PROCESS. PRODUCTS.
PROFIT.
![Page 124: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/124.jpg)
4 PROFIT
This is not a dirty word.
![Page 125: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/125.jpg)
Our mission is to build an enduring games business, that will outlast any of us. BUSINESS,
![Page 126: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/126.jpg)
So how will we ENDURE? We need to balance great game-making
with the business of game-making.
![Page 127: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/127.jpg)
But all too often “profit” used in conjunction with creative works (like games) is treated like
a dirty word. DIRTY WORD.
“PROFIT”
![Page 128: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/128.jpg)
IT’S A BALANCING ACT.
![Page 129: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/129.jpg)
We treat our games like INVESTMENTS, on which we expect to make a RETURN.
They take capital to make.
They take time to make.
They might succeed or fail.
![Page 130: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/130.jpg)
And just like investing, we believe the best way to approach game-making as a business is to
diversify our portfolio. PORTFOLIO. DIVERSIFY
![Page 131: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/131.jpg)
NEVER PUT ALL YOUR EGGS IN ONE BASKET.
![Page 132: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/132.jpg)
Every portfolio benefits from
BONDS,
SUZE ORMAN
they provide a cushion when the stock market
STOCKS hits a rough patch. But avoiding
completely could mean your investment won’t grow any faster than inflation.
![Page 133: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/133.jpg)
We want to build a
BALANCED PORTFOLIO.
A mix of long and short, risky and safe.
The more experience we develop, the bigger the investments we are prepared to make.
![Page 134: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/134.jpg)
PRACTICE makes
PERFECT. The more games we make,
the better we get at making games.
![Page 135: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/135.jpg)
To become a chess grandmaster also seems to take about 10 years.
MALCOLM GLADWELL
And what’s 10 years? Well, it’s roughly how long it takes to put in
10,000 HOURS OF HARD PRACTICE.
10,000 hours is the magic number.
![Page 136: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/136.jpg)
So to recap…
![Page 137: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/137.jpg)
OUR MISSION IS TO BUILD AN
ENDURING GAMES BUSINESS
![Page 138: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/138.jpg)
To do that we believe you need great people and the right processes to make world-class
products that generate a profit.
PROCESSES
PRODUCTS PROFIT.
PEOPLE
![Page 139: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/139.jpg)
THE 4 Ps MAKE (OUR) WORLD GO ROUND.
![Page 140: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/140.jpg)
And our shared values can foster a culture that serves as a guide on our mission.
![Page 141: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/141.jpg)
PEOPLE.
PROCESS. PRODUCTS.
PROFIT.
![Page 142: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/142.jpg)
PLEASE CONTACT US! [email protected] @rocketgames
![Page 143: The Rocket Games company culture](https://reader031.vdocuments.site/reader031/viewer/2022032010/55a50e9e1a28abb3588b4876/html5/thumbnails/143.jpg)
WE WERE DEEPLY INSPIRED BY: The Netflix Culture Deck (Patty McCord & Reed Hastings) The Hubspot Culture Code Deck (Dharmesh Shah) How Spotify Builds Products (Henrik Kniberg) Buffer’s radical transparency The Toyota Way The Valve Employee Handbook “Certain to Win” (Chet Richards) “Lean Software Development” (Mary and Tom Poppendieck) “The Lean Startup” (Eric Ries)