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The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson

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Page 1: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

The REI Experience Emily Martin, Whitney Ronnander,

Kodi Thompson

Page 2: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Profi

le

Trevor Beck Millennial adult

Seeking a weekend backpacking trip

Doesn’t have an idea where to go

Doesn’t have equipment

Doesn’t know how to use the equipment

Doesn’t want to go alone

Page 3: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Value

s

StewardshipREI Core Values

“As a purpose-driven cooperative, REI’s business and core purpose are intertwined—we grow our business by furthering our purpose. We’re committed to promoting

environmental stewardship and increasing access to outdoor recreation.”

Page 4: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

REI TradeExplore. Exchange. Expand.

TRADE

Page 5: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Explore land. Exchange supplies.THE LAND THE GEAR

Expand knowledge.THE GUIDE

Feat

ures

Page 6: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

State Campsites

Free advertisement

Group rate

Personal Property

REI approved - yearly

Utilizing unused land

Feat

ures

Page 7: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Equipment

Go to local REI to register equipment

Employee training

Feat

ures

Page 8: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Feat

ures

Experts

REI Certification

Teaching about natural resources

Ratings & Reviews

Page 9: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Mar

ket

Members

Network with other members

Share their passion

Explorers

Cheaper than competitors

Accessibility

Variety of supplies

Page 10: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

TRADE

REGISTER

Equipment

Experts - certification

Commission - 75%

Discount - 10% of one item

AFTER THE TRIP

Commission - 75%

Educate explorersLo

gistic

s

Page 11: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

TRADE

DOWNLOAD

Equipment

Experts

EXPLORELand

CHOOSE

Logis

tics

Page 12: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Late Fees 4 hours - 20% fee

48 hours - Charged the price of the equipment

One week - Equipment returned, full refund

Damages Initial condition contract

Return contract

Charged through REI Trade app

Returns All charges applied to credit or

debit card through REI Trade appLo

gistic

s

Page 13: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Logis

tics

Review

Expert profile

$15 off purchase of $100 or more

Julia Johnson

Backpacking Expert

If you want to learn about natural resources and

explore your local environment. Let’s go on an

adventure!

Page 14: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

REI TradeMarketing Campaign

TRADE

Page 15: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Share your adventure #exploreREI #exchangeREI #expandREI

Publi

city

Page 16: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Publi

city

TRADE APP

CHOOSE YOUR ADVENTURE

RENT THE GEAR

FIND AN EXPERT

CONQUER THE MOUNTAIN

Page 17: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

REI TradeProof

TRADE

Page 18: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Sharing EconomySharing is caring.

Proo

f

Page 19: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

600% growth in one year

750% growth in five years

301% growth in one year

Proo

f

Page 20: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Proo

f

Why REI Trade Will WorkREI is King.

Hiking & Outdoor Equipment Stores (US)

27%

7%14%

52%REIPatagoniaVF CorporationOther

Societal shift

Experienced customers (5 million members)

Resources available

Established brand recognition

Page 21: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Costs

Benefits vs. CostsLong term success.

Costs

Application developmentMarketing campaignProvided discountsEmployee Training

Insurance

Benefits

CommissionNew lifetime customers

Proper use of natural resources Sharing experiences

Creating membership valueGiving back to the local

community

Page 22: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

REI TradeExplore. Exchange. Expand.

TRADE

Page 23: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

SWOT Analysis

RefundsCosts

Page 24: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Refunds

Flexible - 100% refund if cancel 24 hours before

Moderate - 100% refund if cancel 5 days prior

Strict - 50% refund 7 days prior

Page 25: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

CostsShort term expense - long term benefit.

Costs

Application development

Guerrilla marketing campaign

Provided discounts (10% sale)

Employee Training

Insurance

Best Worst

$8,000 $50,000

$30,000 $75,000

$434,000 $1,737,000

$127,820 $383,460

$1,099,820 $3,245,460

$500,000 $1,000,000

Page 26: The REI Experience - University of Washington Tacoma...The REI Experience Emily Martin, Whitney Ronnander, Kodi Thompson. Profile Trevor Beck Millennial adult Seeking a weekend backpacking

Strengths • Customized experiences• Positive brand recognition• Knowledgable consumers

Weaknesses • Insurance/liability• Safety• Damage/bad reviews

Opportunities • Building consumer value• Reaching untapped markets• Increasing rental inventory• Join social shift to sharing

economy

Threats • Going around the app• Substitutes

SWOT AnalysisREI Trade