The Real T&C’s - Part Deux, “It’s Only Just Begun”True stories of digital & cultural transformation

Paul FletcherEnterprise Technology Architect,Sainsbury’s Supermarkets Ltd.

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•Why “Digital Transformation” is just the start•What the Transformation Guru’s still aren’t telling you…•Why Cultural change is still a “hot topic” •Why you should FAIL and go again quickly!

The “Bullet Points” Club

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Transforming “Me”

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Transforming “Me”

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Transforming “Me”

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Transforming “Me”

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Transforming “Me”

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Transforming “Me”

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Transforming “Me”

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Transforming “Me”

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Transforming “Me”

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Transforming “Me”

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150 Years of Transformation…

John and Mary Sainsbury’s 1st

Shop in London, 1869

Our 1st Self Service

Supermarket opens in

Croydon, 1950

Today, we are a group of omnichannel businesses

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“Customers are at the heart of our business and our success and future growth is based on

being able to anticipate and then deliver what they need.”

Mike Coupe

Sainsbury’s Group Chief Executive

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Connected Customers, Connected Colleagues

Presentation title

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Connected Customers, Connected Colleagues

•We’ve always listened to what our customers are saying to us

•But, technology & Social Media now gives an instantfeedback loop

Presentation title

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Connected Customers, Connected Colleagues

•We’ve always listened to what our customers are saying to us

•But, technology & Social Media now gives an instantfeedback loop

Presentation title

•Our Colleagues also use the same technology & Social Media - Corporate & Personal

•Not afraid to give Informal and Formal feedback

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Cultural & Technological Change –Our Customers

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Cultural & Technological Change –Our Customers

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Cultural & Technological Change –Our Customers

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Cultural & Technological Change –Our Customers

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Cultural & Technological Change –Our Customers

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Cultural & Technological Change –Our Customers

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Cultural & Technological Change –Our Customers & Our Colleagues

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Cultural & Technological Change –Our Customers & Our Colleagues

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What The TransformationGuru’s Aren’t Telling You, still…

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What The TransformationGuru’s Aren’t Telling You, still…

Transformation isNOT

a new idea!

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“ Why is everyone surprised that I.T. Transforms? I.T. Is Transformation! ”

Roy CornelouesHead of Mobile: Channels, Integration & Vendors &

Principal Architect: Digital Apps, BT

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WARNING!

OBLIGATORY “CLOUD SLIDE”

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“Master the cloud for business benefit

But…do not treat it as your master”

Richard DaviesCloud Solutions Architect, Sainsbury’s

WARNING!

OBLIGATORY “CLOUD SLIDE”

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The C-Suite Hot Topic:How do we manage Cultural Change?

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The C-Suite Hot Topic:How do we manage Cultural Change?

• Cultural Change & it’s Impact

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The C-Suite Hot Topic:How do we manage Cultural Change?

• Cultural Change & it’s Impact

• Technology Strategy & Roadmaps – “Agile” doesn’t mean Architecture isn’t valuable…

• “We can do the Tech… but the cultural stuff…”

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The C-Suite Hot Topic:How do we manage Cultural Change?

• Cultural Change & it’s Impact

• Technology Strategy & Roadmaps – “Agile” doesn’t mean Architecture isn’t valuable…

• “We can do the Tech… but the cultural stuff…”

• Transforming Ways of Working… and NOT Working

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The C-Suite Hot Topic:How do we manage Cultural Change?

• Cultural Change & it’s Impact

• Technology Strategy & Roadmaps – “Agile” doesn’t mean Architecture isn’t valuable…

• “We can do the Tech… but the cultural stuff…”

• Transforming Ways of Working… and NOT Working

• Making it part of everyone’s journey! “No one left behind”

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The C-Suite Hot Topic:How do we manage Cultural Change?

• Cultural Change & it’s Impact

• Technology Strategy & Roadmaps – “Agile” doesn’t mean Architecture isn’t valuable…

• “We can do the Tech… but the cultural stuff…”

• Transforming Ways of Working… and NOT Working

• Making it part of everyone’s journey! “No one left behind”

• Develop and Retain your Talent! Think outside the box…

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Cultural Change – Feedback & Communication

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Cultural Change – Feedback & Communication

Digital and Technology

CustomersStore

Colleagues

Business Teams

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Cultural Change – Feedback & Communication

Digital and Technology

CustomersStore

Colleagues

Business Teams

Digital and Technology

Customers Store Colleagues

Business

Teams

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Cultural Change – How we work

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Cultural Change – How we work

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Cultural Change – How we work

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Cultural Change – How we work

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Cultural Change – How we work

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Cultural Change – How we work

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Cultural Change – How we work

https://www.dtoperatingframework.com/

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Failure is Inevitable & Desirable

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Failure is Inevitable & Desirable

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Failure is Inevitable & Desirable

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Failure is Inevitable & Desirable

+ =

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Failure is Inevitable & Desirable

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Failure is where you learn all the important lessons…

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Failure is Inevitable & Desirable

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Failure is where you learn all the important lessons…

But you have to willing toaccept & celebrate FAILURE!

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“ If at first you don’t succeed, try, try,TRY again! ”

Everyone's Mum and/or NanCEO of the Family

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“Killer App”

• Main stock application not iOS native – Issues with UI, scaling etc.

• Feedback = Innovation• Simple ideas always the

best!• Native App developed• Right Functionality, clean

& intuitive UX• “Game Changer”

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SmartShop

• Customers hate queues• Scan & Pack your shopping

as you go• Dedicated checkouts for

payment• In-Store Handset or Mobile

App gives Customers a choice of platform

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SmartShop

• Customers hate queues• Scan & Pack your shopping

as you go• Dedicated checkouts for

payment• In-Store Handset or Mobile

App gives Customers a choice of platform

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Shopping smarter & faster

• “Queuing and Paying” problem is compounded for just a few items

• Optimised apps to enable faster, frictionless experience

• “Lean & Learn”

• medium.com/sainsburys-engineering/

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Shopping smarter & faster

• “Queuing and Paying” problem is compounded for just a few items

• Optimised apps to enable faster, frictionless experience

• “Lean & Learn”

• medium.com/sainsburys-engineering/

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So, what does success look like?

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Communication

is key!So, what does success look like?

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Communication

is key!So, what does success look like?

Ensure

nothing is off

the table

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Communication

is key!

Don’t be afraid to

take risks

So, what does success look like?

Ensure

nothing is off

the table

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Communication

is key!

Don’t be afraid to

take risks

Listen to and

act on

feedback

So, what does success look like?

Ensure

nothing is off

the table

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Communication

is key!

Don’t be afraid to

take risks

Empowerment –

Leadership vs.

Management

Listen to and

act on

feedback

So, what does success look like?

Ensure

nothing is off

the table

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Communication

is key!

Don’t be afraid to

take risks

Empowerment –

Leadership vs.

Management

Listen to and

act on

feedback

So, what does success look like?

Data driven

decision

making

Ensure

nothing is off

the table

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“Launch,

Learn,

Pivot”

Communication

is key!

Don’t be afraid to

take risks

Empowerment –

Leadership vs.

Management

Listen to and

act on

feedback

So, what does success look like?

Data driven

decision

making

Ensure

nothing is off

the table

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“Launch,

Learn,

Pivot”

Communication

is key!

Don’t be afraid to

take risks

Empowerment –

Leadership vs.

Management

Keep it

simple

Listen to and

act on

feedback

So, what does success look like?

Data driven

decision

making

Ensure

nothing is off

the table

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“Launch,

Learn,

Pivot”

Communication

is key!

Don’t be afraid to

take risks

Empowerment –

Leadership vs.

Management

Keep it

simple

Listen to and

act on

feedback

So, what does success look like?

Data driven

decision

making

Ensure

nothing is off

the table

You’re not unique -

everyone else is in

the same boat!

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Thank you!