the progress principle using small wins to ignite joy engagement and creativity at work
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relay rec amended bookTRANSCRIPT
WELCOME
VENU M.S
MBAK 1217
THE PROGRESS PRINCIPLE USING SMALL WINS TO IGNITE JOY ENGAGEMENT AND CREATIVITY AT WORK
BY: TERESA AMABILE AND STEVEN KRAMER
Professor at the Harvard Business School
Received her Doctorate degree from Stanford University in 1977
Teresa has countless amounts of her work published
Kramer is the co-author of The Progress Principle
Kramer is best known for being an independent researcher and writer in Wayland
Similar to Dr. Amabile, Kramer also has several published works
TERESA AMABILE STEVEN KRAMER
About Authors
Work Performance
A study of 238 professionals from 26 project teams in 7 companies and 3 industries.Over 80% of participants were college educatedDaily diary entriesCollected 12,000 diary entries
Conti….,
Diary forms consisted of quite a few numerical questions asking participants to rate their own perceptions of the various aspects of the work environment
Open-ended question
Brief report of one event
Research Discoveries
•The results of the research led to the discovery of how inner work life is and how it functions as a complex system.
•Also, this research in turn served as a foundation for the conclusions about inner work life: what affects it and how inner work life affects performance.
Inner work life is the confluence of perceptions, emotions, and motivations that individuals experience as they react to end make sense of the events of their workday
Components of Inner Work Life
Perceptions
Emotions
Motivations
Inner Work Life System
Perceptions/thoughts(Sense making aboutworkday events)•The organization•Managers, self, team•The work
Emotions/feelings(Reactions to workday events)•Positive emotions•Negative emotions•Overall mood
Motivation/drive(Desire to do the work)•What to do •How to do it•When to do it•Whether to do it
IndividualPerformance
WorkdayEvents
Best “inner work life” days at work
Positive Perception
ElatedEmotions
StrongMotivation
Worst “inner work life” days at work
Negative Perception
DarkEmotions
WeekMotivation
Inner work life at “The Office”
The worst of Time “karpenter”
Famous 12 years old
Company in households
“Most admired”
New management
****Inner work life drops
****
Creativity & Innovation
Death
Karpenter acquired &
closed down
The Best of time “O’Reilley”
Chemicals firm
producing well-known
consumer and industrial products
Founded same era as karpenter
****Excellent
Inner work****
Creativity & Innovation
Remains robust
Company still at the top
The Real differentiator
Not ownership form
Not the incentive system
Not personalities
Not skill level
INNER WORK LIFE
Diary of a“Worst Day” at Karpenter
I don’t understand why R&D kills so many of my projects, yet I am supposedly measured on new product development! The VP of R&D killed my new hand-held mixer three times before it was approved a couple weeks ago, very conflicting goals, causing us to start, stop, re-start, etc.
[Sophie, product manager, equip team, karpenter corporation]
Diary of a “Best day” at O’ Reilly
presented 1.5 hours worth of technical data, market information, process capability and cost information in the project review, the review was very well received, much assistance was given, and we passed (allowed to go to the next stage)!!
[Dave, leader of vision team, O'Reilley corporation]
Creative Thought
work[ing] on the details of how the image will be produced, I really got into the problem and came up with an elegant method for dealing with overloaded tasks.
[Engineer diary, high tech firm]
The Inner Work Life Effect
Positive perceptions
Pleasant emotions
Intrinsic motivation
Creativity
Productivity
Commitment to the work
collegiality
The web’s most popular shoe store
Daily progress doing meaningful work
The Progress Principle
Comparisons relative to days without progress or setback events
Elements of inner work life
How days with progress events compare
How days with setback events compare
Emotions •More positive overall mood•More happiness•Less sadness•Less fear
•More negative overall mood•Less happiness•More frustration•More fear
Motivations •More intrinsically motivated(by the interest, enjoyment, challenge of, and involvement in the work itself)
•Less intrinsically motivated
perceptions •More positive challenge in the work•Team more mutually supportive•More time pressure
•less positive challenge in the work•Team less mutually supportive•Insufficient resources available for the work
What happens on Best Days
24%
What happens on worst Days
76%
The “Key Three” Drivers of Inner Work life
The Progress Principle The Catalyst factor The Nourishment factor
The Progress principle
The progress principle events signifying progress, including:
small wins
Breakthroughs
Forward movement
Goal completion
The Catalyst Factor(Support the work itself)
Events supporting the work, including:
setting clear goals
Allowing autonomy
Providing resources
Providing sufficient time
Helping with the work
Allowing ideas to flow
Sufficient time
The Nourishment Factor(Support people doing the work)
Events supporting the person, including:
Respect
Encouragement
Emotional support
Affiliation
Leaders Awareness
Rank- order these motivational influencesRank- order these motivational influences
RecognitionIncentivesClear goalsProgress in the workInterpersonal support
Big News
Managers’ Ranking:
Only 5% ranked progress #1
• # 1 = Recognition• # 2 = Clear goals• # 3 = Incentives • # 4 = Interpersonal support
The takeaway
Everyday support for people and
their progress
Grate inner work life
Superior long term
performance
Manage with a Human Touch
• Praise without real progress, give little positive impact on people's inner work life and may give off a sense of cynicism.
• Good progress without praise or criticism may produce anger or sadness in employee
• Best booster to inner work life:
• Management recognizing and praising people for the good progress and efforts to their work
Recommendations:
• Systematic awareness
• Stay tuned everyday
• Target support
• Check in – don’t check-up
• Events change the culture
• Tend to your own inner work life
References
THE PROGRESS PRINCIPLE – Teresa Amabile and Steven Kramer.
http://progress principle.com/books/single/the progress principle
http://en.wikipedia.org/wiki/tersaamabile
http://www.youtube.com/results?search_query=Teresa+Amabile+Progress+Principle
THANK YOU
Your Questions