the process of transformation

Excellence Dayz Conference Riyadh, February 2016

Roger Tregear

The Process of Transformation

2© Roger Tregear, Leonardo Consulting 2016

change, transform, novelty, innovation, simpler, cheaper, agile, flexible, faster, responsive…

Transformation?Ultimately, it’s about changing business processes


Transforming… check-in


Transforming… car registration


Transforming…everything?


Common factors? Design the customer experiences Improve productivity Capitalize on information ubiquity Digitalize execution Optimize technology usage Reimagine business models


Common factors? Reframe the problem Challenge the need Customer experience Productivity Ubiquity of information Digitalization Technology developments Identity management


FunctionalOrganization

Proc

ess

Org

aniz

atio

n

Managing resources

Creating, accumulating, & delivering value

Reimaginingmanagement


Roadblocks to (process) transformation1. Wrong problem2. Narrow search


The problemwith problems


Reframe the problemCheck-in queuemanagement

to seat-to-seat

Shopping list to shipping list Check-in to check through Passport check to data check Regular check-up to continual assessment


Threatsto the process

Weaknessesof the process

Negative Bias

Strengthsof the process

Opportunitiesfor the process

WT

SOPositive Bias

Pro

perty

of

the

proc

ess

Pro

perty

of

the

ecos

yste

m

Widen thesearch


Removing roadblocksto transformation Reframe the problem Widen the search Transform processes


The process of transformationTo achieve transformation, the best performing processes inany organization must be the processes of process management & improvement


+966 (0)509 351 113+61 (0)419 220 [email protected]

www.leonardo.com.au/publications.html

www.slideshare.net www.bptrends.com

the process of transformation

Business