The Principles of Effective

CommunicationLucy Gatenby

Life skills we use to communicate everyday More likely to be successful and confident Employers look out for these skills Have good communication Everyone has them Occur naturally to us

Impersonal Skills

Occurs naturally Feeling shy no eye contact, fidgeting Feeling confident good posture, good eye

contact Body language needs to be used at

appropriate times First impressions are made by body

language

Body LanguageNon Verbal Communication

You can identify how someone is feeling Face shows emotions Used by everyone, everyday, all day Smiling tell that they are happy Frowning tell that they are sad Good communication at work

Facial ExpressionsNon Verbal Communication

People more likely to understand what your saying

Mumbling lack of clarity

Clarity of SpeechVerbal Communication

How fast/slow you talk Too quickly unable to keep up, cant

understand Steady Pace Right balance of pace

PaceVerbal Communication

External Distractions:- Distractions surrounding environment- Noise drawn to noise, disrupts you from

task

Internal Distractions- Stimulated by the brain- Thoughts- ‘I wonder what I'm having for tea’

disruption from task

DistractionBarriers to Effective Communication

Tiredness- Reduces capacity of attention and

concentration- Harder to make decisions

Dehydration- Affects mood- Tiredness and unable to focus- Important to keep hydrated

Lack of ConcentrationBarriers to Effective Communication

Can occur when other people are talking and not listening/ paying attention

Classroom setting

Reduce: Moving somewhere quieterNot allow musicNot distracted by othersAble to focus on work

Ear plugs, headphones potential barrier

Noise ReductionReduction of Barriers to Effective Communication

Sleep Reduction:- Exercise- Healthy diet- Cold water on face

Hunger Reduction: - Eat if able to- Distraction

Dehydration reduction- Drink 2 litres per day

Lack of Concentration Reduction

Barriers to Effective Communication

Require long answer Includes opinion, thoughts and feelings Why? When? Who? Why? What? Good for finding details Creating relationships

Open QuestionsQuestion Techniques

Response short, single word answers Seen on questionnaires Give you short specific answer Good for testing knowledge and decision

making

Closed QuestionsQuestion Techniques

Visual pictures that indicate your emotion Used online on social networks mainly Fun, visual Quick way to indicate feelings = happy = sad Pictorial communication representing

emotion Influences conversation

EmoticonsWritten Communication

Online system for sending and receiving messages electronically

Advantages:- Free- Fast- Gives immediate response- Electronic copy of contacts information in

address book

Most common use of online written communication especially in businesses

EmailWritten Communication

Very useful with written communication Identifies spelling/grammar mistakes Found on software e.g. Microsoft Work,

PowerPoint etc. Without it we have to identify mistakes

ourselves- time consuming, inconvenient Useful for spelling complex words Don’t need to remember how to spell words

Spell Checking and Grammar Checking

This is the button for spell check

Proofing Documents

Read through your text before submitting Identify any errors or mistakes correct Involves deep concentration Errors difficult to spot, Useful if someone else reads your text

ProofreadingProofing Documents