The pillars of E-government

Frank RobbenGeneral manager Crossroads Bank for Social SecurityStrategic advisor Federal Public Service for ICTSint-Pieterssteenweg 375B-1040 BrusselsE-mail: Frank.Robben@ksz.fgov.beWebsite: http://www.law.kuleuven.ac.be/icri/frobben

Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)

2 4/12/2003Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)

E-government: a structural reform process

ICT is only a means by which a result may be obtained

E-government requires- considering information as a strategic resource for all

government activity- change of basic mindset: from government centric to

customer centric- re-engineering of processes within each government

institution, each government level and across government levels

- clear definition of mission and core tasks of every governmental institution

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E-government: a structural reform process

E-government requires- co-operation between governmental institutions: one virtual

electronic government, with respect for mission and core tasks of each governmental institution and government level

- co-operation between government and private sector- adequate legal environment elaborated at the correct level- interoperability framework: ICT, security, unique identification

keys, harmonized concepts- implementation with a decentralized approach, but with co-

ordinated planning and program management (think global, act local)

- adequate measures to prevent a digital divide

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Information as resource: implications

information modelling- information is being modelled in such a way that the model

fits in as close as possible with the real world• definition of information elements• definition of attributes of information elements• definition of relations between information elements

- information modelling takes into account as much as possible the expectable use cases of the information

- the information model can be flexibly extended or adapted when the real world or the use cases of the information change

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Information as resource: implications

unique collection and re-use of information- information is only collected for well-defined purposes and in a

proportional way to these purposes

- all information is collected once, as close to the authentic source as possible

- information is collected via a supplier-chosen channel, but preferably in an electronic way, using uniform basic services (single sign on, arrival receipt of a file, notification for each message, …)

- information is collected according to the information model and on the base of uniform administrative instructions

- with the possibility of quality control by the supplier before the transmission of the information

- the collected information is validated once according to an established task sharing, by the most entitled institution or by the institution which has the greatest interest in a correct validation

- and then shared and re-used by authorized users

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Information as resource: implications

management of information- a functional task sharing is established indicating which institution

stores which information in an authentic way, manages the information and keeps it at the disposal of the authorized users

- information is stored according to the information model and can be flexibly assembled according to ever changing legal notions

- every institution has to report probable improprieties of information to the institution that is designated to validate the information

- every institution that has to validate information according to the agreed task sharing, has to examine the reported probable improprieties, to correct them when necessary and to communicate the correct information to every known interested institution

- information will be retained and managed as long as there exists a business need, a legislative or policy requirement, or, preferably anonimized or encoded, when it has historical or archival importance

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electronic exchange of information- once collected and validated, information is stored, managed

and exchanged electronically to avoid transcribing and re-entering it manually

- electronic information exchange can be initiated by• the institution that disposes of information• the institution that needs information• the institution that manages the interoperability framework

- electronic information exchanges take place on the base of a functional and technical interoperabilty framework that evolves permanently but gradually according to open market standards, and is independent from the methods of information exchange

- available information is used for the automatic granting of benefits, for prefilling when collecting information and for information delivery to the concerned persons

Information as resource: implications

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Information as resource: implications

protection of information- security, integrity and confidentiality of government

information will be ensured by integrating ICT measures with structural, organizational, physical, personnel screening and other security measures according to agreed policies

- personal information is only used for purposes compatible with the purposes of the collection of the information

- personal information is only accessible to authorized institutions and users according to business needs, legislative or policy requirement

- the access authorisation to personal information is granted by an independent institution, after having checked whether the access conditions are met

- the access authorizations are public

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Information as resource: implications

protection of information- every concrete electronic exchange of personal information

is preventively checked on compliance with the existing access authorisations by an independent institution managing the interoperability framework

- every concrete electronic exchange of personal information is logged, to be able to trace possible abuse afterwards

- every time information is used to take a decision, the used information is communicated to the concerned person together with the decision

- every person has right to access and correct his own personal data

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Implementation in the social sector network between 2,000 Belgian public and private social security

offices with a secure connection to internet and Belgian interbanking network

single identification key for each citizen, electronically readable from an electronic social security card

electronic information exchange through structured messages among all social security offices

electronic transactions between social security offices on the one hand and companies and socially insured persons on the other- either through the exchange of structured messages- or via an integrated portal site

an integrated portal site containing- information about the entire social security system- harmonized instructions relating to all electronic transactions- a personal page for each company

an integrated multi-modal contact centre supported by a customer relations management tool

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Some figures

information exchange between all 2,000 social security offices takes place through 170 types of electronic messages

in 2002 242.5 million electronic messages have been exchanged among social security offices, which saved as many paper exchanges

about 300 types of paper forms have been abolished in the remaining 30 declaration forms the number of headings

has been reduced on average to a third of the previous number 2 types of declarations have to be done electronically and 14

types of declarations can be done electronically; all other types will be available electronically by the end of 2004

in 2002 7.2 million electronic declarations have been made by 236,000 employers

lots of social security benefits or derived rights are accorded automatically

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Reference directory

serves as a basis for organization of information exchange

structure- directory of persons: indicates for each socially insured

person, at which social security offices he is known, in what capacity and for what period(s)

- data availability table: indicates by type of social security office and the capacity in which a socially insured person might be known to that office, which types of data are available

- access authorization table: indicates by type of social security office and the capacity in which a socially insured person might be known to that office, which types of data that office needs and is authorized to receive from other offices in order to fulfil its duties

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Reference directory

functions- routing of information- preventive access control- automated communication of changes to information

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Network of services integrators

InternetInternet

Extranetregion or

community

Extranetregion or

community

FEDMANFEDMAN

Servicesrepository

FPS

FPS

FPS

SSI

SSI

Servicesrepository

Extranetsocial

security

SSI

R/CPS

R/CPS

Servicesrepository

PublilinkPublilink

City Province

Municipality

Servicesrepository

Serviceintegrator(FEDICT)

Serviceintegrator(CBSS)

Serviceintegrator

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More info

Crossroads Bank for Social Securityhttp://www.ksz.fgov.be

FEDICThttp://www.fedict.be

portal sites- federal portal: http://www.belgium.be- social security portal: https://www.socialsecurity.be

personal website- http://www.law.kuleuven.ac.be/icri/frobben

Th@nk you !

Crossroads Bank for Social SecurityFederal Public Service for ICT (FEDICT)