The Patients' Voice TS June 2014 1

Working and Developing Together Facilitators

Terry Shrimpton & Tim Sedgwick

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Why have you have all been invited today?

Because you represent groups whose opinions and needs are important to those who arrange healthcare

Patients and their representatives need a voice

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How we can develop methods to engage with service users?

In engagement are we open to all diverse groups?

How do we become diverse/demographic in representation?

How do we build this into our groups?

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Service usersPatientsPatient groups

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elderly, learning disabilities, women, men, people with long term conditions, people with disabilities, young

people

and more that you may not immediately think of: gypsy and traveller groups, homosexuals, socially and or

economically deprived, people with poor mental health

and many more that we can think of who may have different needs

We live in a very diverse society

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Equality Act 2010

9 protected characteristics

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• Age• Disability• Pregnancy and maternity• Sexual orientation• Gender• Gender reassignment• Marriage and civil partnership• Race• Religion and belief systems

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The CCGs need your feedback, nationally and locally to plan provision

Proactive messages and feedback

Not just reactive

Not just through complaints as these are too late and too personal/individual

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Listening to ‘The Patients’ Voice’

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If we do not listen what kinds of health needs might go

unmet?

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Our responsibility to build representation No easy task!

Ideas on the flip chart

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Personal/ group action plans.

‘I’ ‘we’ will ….

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http://www.disabledgo.com/organisations/nhs-nottingham-city-and-nottinghamshire-county/main

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FREE Equality and Diversity courses with certificate

Thursday 24 July 2014 Ollerton

See posters