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© 2017 TM Forum | 1 The Path to Operational Agility Adan Pope Chief Information Technology Officer Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head of Research, Cramer Systems CTO, Clear Communications The Path to Operational Agility Adan Pope Chief Information Technology Officer Ciena

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Page 1: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 1

The Path to

Operational Agility

Adan PopeChief Information Technology Officer

Ciena

The Path to

Operational AgilityFormerly:

CTO of BUSS, Ericsson

CTO/CSO, Telcordia

CTO Americas, Amdocs

Head of Research, Cramer Systems

CTO, Clear Communications

The Path to

Operational Agility

Adan PopeChief Information Technology Officer

Ciena

Page 2: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 2

Real-World SDN/NFV Deployments

▪ 20+ Customers Worldwide

Ciena’s Industry Leadership in Networking

Marketshare in Multi-Layer Transport

▪ #1 or #2 Globally in Optical Networking*

Packet-Optical, Data Center Interconnect,

Metro WDM, Long Haul WDM

▪ #1 in N. America, #2 Globally in Carrier

Ethernet Access*

Innovation – Industry-firsts

▪ Networking Hardware – 1st packet-optical

platform, 40G & 100G coherent, intelligent

optical core switch

▪ Networking Software – 1st Carrier SDN

platform, SDN/NFV DevOps ecosystem,

multi-domain orchestrator

*Dell’Oro Optical Networks Report, 4Q16*IHS Ethernet Access Devices Tracker, Sept. 2016

“Ciena has a market-

leading microservices-

based platform approach.”

Software-based Transformation

▪ Driving Common Information Model (CIM) standard and

related Open APIs across ONF, MEF, ETSI and TM Forum

▪ Participation in DT Zero Touch Network and Service

Management Automation Project

▪ Open Source leadership within multiple SDN/NFV projects

Page 3: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 3

Case Study: Transforming

OSS/BSS to Achieve Greater

Agility and Cost Effectiveness

Régis HamardSDN Delivery Team IT Manager

Orange Business Services

Page 4: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 4

Easy Go NetworkOur first 100%digital and automated offer

Simplified

management

of

small sites

Speed to

deliver and

change with

one minute

activation

Flexible design

and pricing

Secure by design

Automated

connectivity

over local

Internet

access

Network as

a Service

based on

SDN/NFV

technology

Page 5: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 5

Easy Go NetworkOur first 100%digital and automated offer

Network as

a Service

based on

SDN/NFV

technology

What stands behind the scene?

Page 6: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 6

Best-of-breed, multivendor

virtualized services on-

demand

Global SDN

Orchestrator

Orange NFV POPs

Order, activate,

configure, monitor

Customers’

self-service portal

Zero Touch Next gen (u)-CPEs

Orange network

overlay

40

POPs

by

2018

A fully programmable network

Page 7: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 7

A new factory for SDN

Customer order management new

voice

factory

digitalized

network

factory

digitalized

customer front end new

SDN

factory

new

Page 8: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 8

A new factory for SDN

Infrastructure

SDN

Controller

Network

Services

SOM/MANO

VIM

APICFS

CFS

RFSRFS

Page 9: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 9

New ways of working

A set of API making

systems more

independent

End to End automation

Digitalize through

Web & API

CO-

CONSTRUCTION

IT for

SDN4Business

Merging legacy

organizations in

agile teams

SDN sets

new standard

for legacy tools like real-time…

A 3 years transformation program

Design services

with a catalog

approach

Customer needs approach

Page 10: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 10

The Path to

Operational Agility

Adan PopeChief Information Technology Officer

Ciena

Page 11: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 11

Network and Operations as Platforms for Innovation

▪ Our world is changing

New users, bringing new applications, with new expectations and new consumption models

▪ Connectivity services are not enough

Ethernet and IP are becoming commoditized

OTTs are disrupting the market with new high-value services

▪ Embrace change

Simplify and automate

Take control of your network and rapidly deploy new services

Accelerate innovation and agility

Page 12: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 12

▪ Current Challenges in OSS

Massive proliferation of OSS exist as bespoke systems in carriers

OSS is fragile and siloed by service

Inventory is the center of OSS and is commonly outdated

Order management systems are commonly based on static Business Process Management and workflow tools, making them fragile

Business Process frameworks exist but are replicated and specialized per silo

Legacy systems prevail but there is no bridge to the promise of NFV/SDN

OSS marketplace is consolidated to players with vested interests in preserving the status quo

▪ Operators require an open, extensible platform for the complex service orchestration of networks, network-facing systems, and the related Operations Support Systems

Networks Can Only Evolve At the Pace of Operations

Page 13: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 13

Service

Template

BP Orchestration

Resource

Adapter

Other EMS

OSS Stack

Fault

Configuration

Accounting

Performance

Security

BSS Stack

Idea to Implementation

Order to Cash

Plan to Build

Trouble to Resolution

EM

L

MA

NO

Orchestration Closes the Gap and Simplifies Operations

Page 14: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 14

▪ Significant challenges exist in creating the agility desired

▪ Use orchestration to:

Deliver new services

Encapsulate current OSS

Decommission legacy OSS in a service-aware manner

▪ Key function migration to Multi-Domain-Orchestrated OSS

▪ Key function migration to Network Platform EMS/NFV Orchestration

▪ Initial focus on SDN//NFV and PNF (Legacy Broker)

Service Template

BP Orchestration

Resource

Adapter

Other EMS

OS

S

Service Template

BP Orchestration

OSS Adapter

Service Instance

BS

SE

MS

/Resourc

e

Orc

he

str

ation

OSS

OSS

OSS

Service Design

CHGCRM Bill

OSS OSS OSS

Building the Bridge

Transport Domain

Page 15: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 15

Extreme Automation

Source: Developed in conjunction with Analysys Mason 2017

Automate, Encapsulate,

and Refactor/Retire

Legacy L0/1/2 OSS

Extreme Service

Automation and closed loop execution

OSS /

BSS

XaaS

Portal

Analytics

Multi-Domain Service Orchestration

Metro Core NFV CloudMobile

From legacy OSS

To Extreme

Automation Platform

From legacy

networks

To Transport

Platform

Page 16: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 16

Multi-Domain Service Orchestration

▪ Domain

A “silo” of vendor equipment or networking technology that requires people, processes and tools to manage

▪ Multiple domain service

Service spanning WAN, mobile, NFV and/or cloud

Requiring coordination between domains

Domains may be managed by existing OSS

▪ Multi-domain service orchestration

End-to-end fulfillment and assurance

▪ Simplify and automate

A single unified view for consuming the network as a programmatic resource

Normalized integration of OSS/BSS, self-service portals and 3rd party applications

xx xx x x

OSS / BSS XaaS Portal Analytics

Multi-Domain Service Orchestration

Metro Core NFV CloudMobile

Page 17: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 17

Resource Adapters and Service Templates

Multi-Domain Service Orchestration

▪ General purpose orchestration (MDSO)

▪ Resource adapters (RAs)

Model and specify interface to devices, VNFs, NB interfaces to OSS, networks and other things

▪ Service templates (STs)

Combine diverse resources into services

Specify configuration, relationships, dependencies, sequencing of resources

▪ Re-usable building blocks

ST may be a resource to another service

▪ Portfolio of XaaS

VPN+ Security + AWS = compute-aaS

VPN+ Security + Azure = applications-aaS

VPN+ Security + Rackspace = hosting-aaS

IP VPN + vFW XaaSST

IP VPN + vFW AWSST

IP VPN vFWST

IP VPNST

Se

rvic

e

Te

mp

late

Ma

th

Metro Core NFV CloudMobile

RA RARARA RA

Page 18: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 18

Metro Core NFV CloudMobile

OSS / BSS XaaS Portal Analytics

Benefits of Orchestration

▪ Leverage service automation

Increase speed and agility

▪ Facilitate change

Transition from physical to virtual

Upgrade infrastructure without affecting nbinterface to OSS/BSS, portals, etc.

▪ Build a rich service portfolio

Connectivity, cloud, virtualization

Multi-Domain Service Orchestration

Page 19: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 19

▪ DevOps tools and resources minimize the requirement for

professional services and reduce vendor lock-in

▪ IT and Network teams collaborate to accelerate service

development:

On-boarding new network resources (developing RAs)

Customizing services (create and modify templates)

Template-driven toolset drives the benefits of software

development deeper into the business

Plan > Build > Test development workflow

Leverages latest DevOps tools and technologies familiar to IT teams

DevOps and Orchestration Deliver Self-Sufficiency

Page 20: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 20

NFV

Cloud

SD-WAN

Orchestration rchestration

opology and

pecification for

loud

pplications

Key Elements of a Modern IT Platform

Page 21: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 21

Summary – Solving the Tower of Hanoi

▪ The industry needs radical transformation

More agility

More services and more tailored to the digital experience

Radically lower OPEX

More capacity, higher density, lower cost/bit

▪ Our algorithm and approach: Focus on the bottom layers to achieve SDN/NFV’s promise

1. Encapsulate control of legacy OSS for transport

2. Consolidate Layer 0/1/2 networks via extreme automation

3. Iterate to the final state of a converged, automated, packet optical core

Extreme Automation Defined:

Eliminating Time, Process & OPEX

Increased

CostDecreased

Automation

Page 22: The Path to Operational Agility - Digital Transformation World · Ciena The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia CTO Americas, Amdocs Head

© 2017 TM Forum | 22

Thank You

Visit Ciena’s Booth (#317) for a discussion or a live

Blue Planet Demo