the opportunities and challenges offered by cardless atms - european atms 2014 conference in london
DESCRIPTION
The presentation looks at different types of cardless cash withdrawals, other opportunities for cardless services and also discusses some of the challenges of using cardless technology.TRANSCRIPT
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The opportunities and challenges offered by cardless ATMs
European ATMs, London, 2014
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Content
History of ATM
Cardless
Opportunities and challenges
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History
1967 Reg Varney using the first
ATM
1972 First modern ATMs
1939 Bankograph
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Cardless
„to withdraw money from an ATM without using a card“
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Cardless
What becomes more and more important in today banking?
to increase customer loyalty and convenience
to bring innovation and be one step ahead of competitors
security
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Opportunities
Mobile app Customer perspective Bank perspective
Other methods
Biometrics finger vain Google Glass Biometry
Tap
Code
Card
GET CASH?
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Mobile - Everytime and Everywhere
Sport event
Taxi, bus, rail etc.
Holiday
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Customer perspective – „The ATM in your pocket“
Mobile
ATM Finder
Mobile preparation of ATM transactions
Cardless transactions
NFC, QR, security code
Cash In - Out
Send money feature
(to family, friends , etc.)without card)
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Cardless transactions - QR codes
It allows bank users to make a cash withdrawal using a smartphone
QR code as a new security tool
Withdrawal process:
Step 1 -> Preparing a transaction
Step 2 -> Closing a transaction
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Cardless transactions - QR codes
Withdrawal process 1:
1) Client preorders the transaction through the mobile app
2) Client selects account and amount of cash withdrawal
3) Cliend goes to ATM and scan QR code on the ATM screen with the phone
4) Withdrawal is completed through secure cloud and customer receives cash and digital receip which can be stored in the app, send by email etc.
Withdrawal process 2:
1) Client preorders the transaction through the mobile app (enter the PIN)
2) Client selects account and amount of cash withdrawal
3) Clients goes to ATM and ATM scan QR code from the phone screen
4) Withdrawal is completed through secure cloud and customer receives cash and digital receip which can be stored in the app, send by email etc.
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Cardless transactions - QR codes
Prerequisites:
ATM must be equiped to read the QR code (sw) Client has to own smartphone with QR scan
Advantages:
Faster servis The cardless transactions reduce consumer security risks related to lost or
stolen card The opportunity for skimming Privacy is enhanced OS (Android, iOS)
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Cardless transactions - NFC
NFC = near-field-communication (the technology that allows you to transfer small amout of data between two devices)
It allows a bank users to make a cash withdrawal on a
smartphone through NFC
Method, in which people wave a mobile phone near the NFC-enabled ATM to identify themselves
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Cardless transactions - NFC
Prerequisites:
ATM must be equiped with NFC reader Client has to own smartphone with NFC technology
Advantages:
Faster servis The cardless transactions reduce consumer security risks related to lost or
stolen card The opportunity for skimming Privacy is enhanced
Dis - advantages:
Not for iOS users (the future of NFC for iOS users is currently uncertain)
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Cardless transactions – one-time-use PIN
It allows a bank users to make a cash withdrawal on a one-time-use PIN bases
It is typically used:
SMS Call-center / IVR Internet banking Mobile app
Advantages:
Send money to friends, family … Security - PIN validity
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Opportunities and challenges
Opportunities Innovation Transaction usually under 10s Easily accessible banking service Security - skimming, steal card Privacy Money can be transfered to me,
family, friends … Preparation in advance Easy autorization process
Challanges Technology Operation system of the phone To get people used to new
technologies
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Mobile control and manage-ment of marketing campaigns (Advertisement information and management)
Bank perspective - opportunities
Mobile Administration and monitoring of the ATM Networks
„the customers need not to be the only
beneficiary“
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Other methods
Other methods
Biometrics finger vain Google Glass Biometry (iris camera, face recognition) Keystroke dynamics
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-The opportunities and challenges offered by cardless
ATMs -
Michal Voldrich,
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