The Online Service Quality Solution

Bernd Harzog, CEO OpsDataStore Dave Wagner, CTO OpsDataStore

Company Overview

Team60 years collective experience in enterprise systems and Applications Management:

Bernd Harzog (CEO)Dave Wagner (CTO)Rich Salerno (VP, NYC)

Mike Boyle (Advisor)Todd Nist (VP Architecture)Joel Fortune (VP, Chicago)

40 years of collective experience building highly scalable and responsive big data systems

PartnershipsLaunch Partners:

VMwareDynatraceTableau

AppDynamicsExtraHopQlik

FundingSeries A investors include:

CitrixForte VenturesOsage Ventures (funded SevOne)

Frank Swain (former VP Sales for Splunk and AppDynamics)Mike Phelan (former CEO of SevOne)

StrategyFinally, solve the 25 year old online service quality problem across heterogeneous stacks and platformsProvide a common data plane for all management data and all management vendorsCreate an ecosystem of vendors that can collectively replace outdated frameworks with modern best of breed solutions and keep up with the pace of innovation

CitrixForte VenturesOsage Ventures (funded SevOne)

Finally, solve the 25 year old online service quality problem across heterogeneous stacks and platformsProvide a common data plane for all management data and all management vendorsCreate an ecosystem of vendors that can collectively replace outdated frameworks with modern best of breed solutions and keep up with the pace of innovation

What We Are Hearing

Everyone has too many incidents that coupled with lengthy problem resolution times impede IT and business agility

The business wants new and updated services delivered quickly and cheaply

The existing set of tools have not solved the incident and resolution time problems

Yet another monitor (YAM) is not the answer

The Resulting Reality

Huge waste of money and time in war room meetings and bridge calls trying to solve problems

Rapid rates of change and ever more distributed architectures make this problem more difficult to address

No architecture for management as it is done with an ad-hoc set of completely un-integrated tools.

Management always lags behind the latest deployed innovations (as the pace of innovation increases this problem gets worse)

The Solution OpsDataStore

An Open, Common Data Store for all Management Data and all Management Vendors

OpsDataStore The Foundation of the new Management Architecture that replaces Frameworks and Franken-Monitors

App Performance Mgmt

Autom

ation & O

rchestration

Application Aware - IPM

Cloud Management

Security

Operations Mgmt

Ops

Dat

aSto

reData Protection

The New Management ArchitectureLogs

Resource Utilization

Response Time

Configuration

Operational Status

Topology Sel

f-Lea

rnin

g A

naly

tics

Key OpsDataStore Features

Open Data Collection Architecture collect data from any platform, management tool or API

Dynamic Object Model all data is related at ingest time, stored in a graph database and shown in a topology map

Highly Scalable Real Time Back End designed for infinite horizontal scalability, high ingest rate and low latency queries

Open Query Architecture all data and topologies are accessible through a REST API and ODBC

Support for Tableau and Qlik user interface (dashboards) built in the two leading BI tools

OpsDataStore Object Model The architecture for Management

Transaction

Application

Tier

Virtual Server

ClusterData Store

Data Center

Tenant

Transaction Transaction

Physical Server

Objects, Metrics, Configuration Items, and Relationships through Time

OpsDataStore Product Architecture

ODBC/JDBC API

Ingest

Low Latency Scale Out Time Series DatabaseLow Latency Scale Out Time Series Database

Streaming

Message Bus

Object Model

Data Collector SDK

Errors

Capacity

Utilization

Throughput

Response Time

Topology Maps

Configuration Changes

Extra

Hop

Oth

ers

Dyn

atra

ce

AppD

ynam

ics

Graph Database

Tableau/Qlik

Que

ry

VMw

are

Que

ry

REST API

Customer Benefits Of OpsDataStore

Play offense use our analytics to prevent problems from becoming incidents

Dramatically reduce troubleshooting times due to a 360 degree view of your entire environment prevent revenue losses

Plan capacity in the context of transaction performance and throughput stop buying hardware out of fear and reap significant savings

Real Time IT Operations at Scale Instantly solve service delivery problems across disparate stacks and highly distributed environments

An architecture and an ecosystem of management software vendors that can keep up with the pace of innovation

Allow IT to deliver quality services to the business with agility

Accelerated and Proactive Root Cause Analysis

Example Problem

A business critical transaction is slowThe problem is not in the application software it is somewhere in the infrastructureWhere is it and what is causing it?

Select the Application with the Issue

TheeasyTravel

mobile

applicationis

havingaproblem

TheeasyTravel

mobile

applicationis

havingaproblem

Endtoendmapforall

virtualandphysical

resourcesforthat

applicationatthe

selectedtime

Endtoendmapforall

virtualandphysical

resourcesforthat

applicationatthe

selectedtime

Select the Transaction of Interest

Drilldowntothe

actual

Transactionof

interest

Drilldowntothe

actual

Transactionof

interest

Topologymapfor

theeasyTravel

Bookings

Transaction

Topologymapfor

theeasyTravel

Bookings

Transaction

End-to-End Metrics for that Transaction

Transaction

ResponseTimeis

persistently

abnormal

Transaction

ResponseTimeis

persistently

abnormal

Responsetime

issuecausedby

contentionon

Datastore2

Responsetime

issuecausedby

contentionon

Datastore2

What else is using Datastore2?

TopologyMap

foreverything

linkedto

Datastore2

TopologyMap

foreverything

linkedto

Datastore2

Datastore2

supportsfour

major

applications

Datastore2

supportsfour

major

applications

What is Causing the Contention?

ThePetstore

Databaseis

pounding

Datastore2

ThePetstore

Databaseis

pounding

Datastore2

ThePetstore

Databaseand

Easytravelshould

notbecolocated

ThePetstore

Databaseand

Easytravelshould

notbecolocated

Proactively Preventing Problems! Findallcases

whereDatastore

congestionis

impacting

Transactions

Findallcases

whereDatastore

congestionis

impacting

Transactions

Datastores2,3

and4areall

congestedand

impacting

Transaction

ResponseTimes

Datastores2,3

and4areall

congestedand

impacting

Transaction

ResponseTimes

THANK YOU

www.opsdatastore.com

The Online Service Quality SolutionCompany OverviewWhat We Are HearingThe Resulting RealityThe SolutionOpsDataStoreOpsDataStore The Foundation of the new Management Architecture that replaces Frameworks and Franken-Monitors Key OpsDataStore FeaturesOpsDataStore Object Model The architecture for ManagementOpsDataStore Product ArchitectureCustomer Benefits Of OpsDataStoreAccelerated and Proactive Root Cause AnalysisExample ProblemSelect the Application with the IssueSelect the Transaction of InterestEnd-to-End Metrics for that TransactionWhat else is using Datastore2?What is Causing the Contention?Proactively Preventing Problems! THANK YOU