the north carolina institute for public health making good choices about training and education...

The North Carolina Institute for Public Health

Making Good Choices About Training and

Education

Steve A. Hicks, Ed.D. University of North Carolina

School of Public HealthOffice of Continuing Education

[email protected]

The North Carolina Institute for Public Health2

Is Training the Solution?

Knowledge & Skills

Job Expectations

Environment & Tools

Feedback

Motivation/Incentives Performance


Evidence: Workplace Performance

1. Do I know what is expected of me at work?

2. Do I have the resources and materials to do my job right?

3. Do I have the opportunity to do what I do best every day?

4. In the last 7 days have I received recognition or praise for doing good work?

Buckingham & Coffman, 1995


5. Does my supervisor or someone at work, seem to care about me as a person?

6. Is there someone at work who encourages my development?

7. Do my opinions seem to count?8. Does the mission/purpose of my

company make me feel my job is important?



9. Are my co-workers committed to doing quality work?

10. Do I have a best friend at work?11. In the last 6 months, has someone at

work talked to me about my progress?

12. In the last year, have I had opportunities at work to learn and grow?



A Strong Case

• 1,2,3,4,5,6 have the strongest correlation to organizational performance

• 1,2,3,5,&7 have the strongest correlation to job satisfaction and retention

• How many relate to lifelong learning?


Opportunities for Workplace Training and Development• Individual training

– Classroom– Self-paced learning (e.g., CBT)– Simulations (e.g., drills)

• Performance Development Plans• Orientation/On-the-job training• Coaching/Mentoring• Project work


If Training is the Solution…

• How do you decide?


First Consider: The Goal and Gap

Where you are

Where you

want to be


So Where Are You Headed?

“If you don’t know where you are going, then any road will take you there.”–Lewis Carroll


Where is Your Gap?


How Do You Decide about Training?


How Would You Shop Today?


Would You Buy a Car from These Guys?

• How about buying training from them?


Vehicle Body Type

• Training Format:– Will it

accommodate you and your plans?

– Degree or non-degree?

– Classroom or online?


Engine and Horsepower

• Instructor:– Does s/he have:

• Experience? • Depth of

knowledge?• Ability to

communicate?• Energy and

enthusiasm?

• Objectives / Competencies


Vehicle Parts

• Content– Is it plain, clear,

need-to-know information?

– Is there not too much and not too little?

– Integrated?


Vehicle Service

• Learner Support:– Do they stand

behind their products?

– Is there truth in advertising?

– Where do you go to get service?

– Are they reliable? Convenient?


Vehicle Safety

• Standards/ Certification:– Is content

reviewed by experts?

– Do they meet standards?

– Is information accurate? From a credible source?


Tires

• Learner Interaction:– Does it smoothly

move you to action?

– Is it engaging?


Test Drive

• Sample– Course materials

• Practice:– Are there

opportunities for practice?


Paint and Trim

• Materials and Resources:– Are they up-to-

date? – High quality?– Available when

you need them?


AC/Heating Systems

• Atmosphere:– Is the facility

comfortable?– Are beverages

and appropriate meals provided?


Fuel and Oil

• Assessment and Measurement:– Are evaluations

from other learners available?


Brakes

• Breaks:– Do you get a

chance to stretch?

– Ask questions?– Is the content

taught at a reasonable pace?


Price Considerations

• Cost:– What are the

total costs of investment in terms of time, energy, effort, money?


Considerations for Training

• Course Overview/Expectations• Learning Objectives/Competencies• Assessment and Measurement• Resources and Materials• Learner Interaction• Course Technology• Learner Support• Accessibility www.qualitymatters.org


Sifting through Training Opportunities


Public Health Training…


publichealthpreparedness.org/


www.train.org/


www.asksphere.org


www.montereyinstitute.org/


www.sph.unc.edu/oce/


Public Health Academy


How to Avoid Buying a Lemon

• Seek assistance– University– Practitioners– Instructors

• Review content• References• Sample• Standards

Train.org


Summary

• Goals—Will it get you there?

• Resources & constraints

• Make informed decisions

• Will it make you a better and safer driver?

the north carolina institute for public health making good choices about training and education...

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