the new r's for engaging millennial learners
TRANSCRIPT
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The New “R”s For Engaging Millennial Learners
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Chat + Q&AThere will be a question
and answer period after the event.
RecordingThis recording will be
made available after the event.
PollingTell us what you think,
go ahead, don’t hesitate!
Housekeeping
Join The Conversation!
TwitterFollow: @AxonifyTweet: #MillennialLearning
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Dr. Christy [email protected]
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Please engage me!
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Engaging & Motivating Millennials
Traveling To Share Research.
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How do you really feel about corporate learning?
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2 to 5 Years, In The Swing Of Things
1st Year NewbieA
B
C6 to 10 Years, Seasoned
Poll #1 : How Many Years In The Biz?
C
11 to 15 Years, With Scars To Prove ItD
16+ Years, Many MoonsE
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Agree
Strongly AgreeA
B
CNeutral
Poll #2 : New employees/trainees have changed.
C
DisagreeD
Strongly DisagreeE
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In The Chat Window
List Your Top 3 Challenges or Concerns Related to Training Millennials
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Baby Boomer [1943 – 1969] Ages 53 to 70
Silent [1925 – 1942] Ages 71 to 87A
B
CGeneration X [1961 – 1981] Ages 32 to 52
Poll #3 : What Generation Are You?
C
Millennial (Nexter, Gen Y, Echoboom) [1982 – 2002] Ages 11 to 31D
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Culture Clash: Boomer Employers & Millennial Employees
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Generational Differences
Boomers
VietnamCivil RightsCold War
EqualityChange
LatchkeyTelevision
Recessions
EducationExperience
HelicopterParents
Technology
TeamworkReinforcement
Gen X Gen Y
AmbitiousWorkaholic
FlexibleIndividualist
EntitledConfident
Letterhead Email Text
Annual Current Instant
Adapting Adept Select Savvy
Influences
Values
Traits
Comms
Timing
Tech
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Words To Live By
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Words To Live By
“Mom, if you help me clean up my toys, I’ll give you a sticker.”
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Just because we are transmitting information does not mean it is being received!
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“I failed a quiz because I didn’t realize he was teaching – I thought he was just talking.”
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Learners Are
ReadHear - Lecture
Images & Audio-VisualView a Demonstration
Participate in DiscussionHands-On Experience / Application
Design / Create / Present / Teach
Passive
Active
Source: Sousa (2011) How the Brain Learns
Research Based Methods
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“If I only had one hour to liveI would spend it
with my professor…
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“If I only had one hour to liveI would spend it
with my professor…because he can make an hour seem like a
lifetime”
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The Brain is a Novelty SeekerUse varied training activities that actively involve learners.
Source: Sousa (2011) How the Brain Learns & Svinicki (2004) Learning & Motivation
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Stop For ProcessingSource: Bruff, D. (2009) Teaching with Classroom Response Systems
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Agree
Strongly AgreeA
B
CNeutral
Poll #4 : My workplace training is highly varied and interactive.
C
DisagreeD
Strongly DisagreeE
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Source: Sousa (2011) How the Brain Learns
Listening + Writing = Switch Tasking“The brain cannot carry out two cognitive processes simultaneously…
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Source: Sousa (2011) How the Brain Learns
Listening + Writing = Switch Tasking“The brain cannot carry out two cognitive processes simultaneously…what we refer to as multi-tasking is actually switch-tasking”
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E L E V T O R
VListening + Writing = Switch Tasking
Visual Input Taking Notes
Source: Sousa (2011) How the Brain Learns
Dual CodingInformation Processing
Verbal Input
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Vivid Images With Minimal
Text
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3 DAYS
3 DAYS
10% Retention
65% Retention
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“She acted like she knew more
than us.”
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“This learning experience was very easy.
I didn’t know what he was talking about
most of the time, but I still made an A.”
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Relevance
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Relevance
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Source: Duarte, N. (2010) Resonate
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Trainee Mentor
Source: Duarte, N. (2010) Resonate
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Source: Duarte, N. (2010) Resonate
TraineeHero
Prevails Trainer Mentor
Encourages
Obstacles
The Call
Guide Trainees on a Hero’s Journey
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Contrast the what is with how it could be.
Source: Duarte, N. (2010) Resonate
Create Relevance With A Call To Action
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What is What is What is
Whatcould be
Whatcould be
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“She wants us to no
how to spell.”
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RELAXED Learning Environments
Decline In Social Rules and Formality
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FLEXIBLE
Relaxed =Non-
Authoritarian
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Knowledgeable
ApproachableA
B
CFlexible / Not Rigid
Poll #5 : When asked to describe their ideal educator/trainer, which of the following did NOT make the top 5?
C
Nice / Caring / Friendly / HelpfulD
Alert To Whether Trainees UnderstandE
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Knowledgeable
ApproachableA
B
CFlexible / Not Rigid
Poll #5 : When asked to describe their ideal educator/trainer, which of the following did NOT make the top 5?
C
Nice / Caring / Friendly / HelpfulD
Alert To Whether Trainees UnderstandE
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Raised Central to their Parents Lives
Most Relational Generation
thus farExpect Us to Care
& Connect with Them
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Millennial learner comments suggest we have a rapport problem.
“Not only is the book a better teacher…
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Millennial learner comments suggest we have a rapport problem.
“Not only is the book a better teacher…it also has a better
personality!”
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5
Displays a sense of humor and is entertaining.
Millennials’ Ideal Educator/Trainer Countdown
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4
Energetic, Enthusiastic and Positive.
Millennials’ Ideal Educator/Trainer Countdown
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3
Open Minded and FlexibleNot Rigid
Millennials’ Ideal Educator/Trainer Countdown
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2
Alert As To WhetherLearners Understand
Millennials’ Ideal Educator/Trainer Countdown
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1
Nice, Friendly, Caring, Helpful and Approachable
Millennials’ Ideal Educator/Trainer Countdown
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Develop Positive Rapport.Every interaction we have with a learner / trainee will typically produce distance
or produce closeness.There Is Little Neutrality
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RELAXED Learning Environments
Greatest challenge is not assisting them in achieving outcomes, It’s getting them to WANT TO.
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RELAXED Learning Environments
Education is not the filling of a pail; it is the lighting of a fire.
– W.B. Yeats
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“So glad to be back in one of your classes. I
forgot how great the energy in
your class makes me feel.”
Create A Positive Emotional Experience With Your Training Sessions
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Ask Yourself…
Are my best training days ahead of me, or behind me?
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Summary of The New “R”s:
Research Based MethodsRelevanceRelaxedRapport
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Case Study
How Does Pep Boys Engage Learners?
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Issues
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Incidents increasing
Issues
• Shrink rate• Safety incidents
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No retentionIncidents increasing
Issues
• Shrink rate• Safety incidents
• Knowledge gaps• No operational transfer
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Solution
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Research-based
Solution
• Bite-sized• Spaced-repetition
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RelevanceResearch-based
Solution
• Bite-sized• Spaced-repetition
• Personalized• Adaptive
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Results
Loss PreventionAn increase in calls to theIntegrity Pays hot line of up to
60%
Safety Incidents & ClaimsDespite growing headcount a reduced claim count of
45%
ShrinkInventory shrink reducedby over
55%
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Results
Loss PreventionAn increase in calls to theIntegrity Pays hot line of up to
60%
Safety Incidents & ClaimsDespite growing headcount a reduced claim count of
45%
ShrinkInventory shrink reducedby over
55%
Over 19,000 Pep Boys Employees Engaged Daily
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