the new gsd book (.pdf)

We are at your service. We are Your GSD. C i t y o f L o s A n g e l e s G e n e r a l S e r v i c e s D e p a r t m e n t

Your SDG

This photo represents close to 1,300 dedicated employees from GSD’s 14 divisions

Table of Contents

Message from the General Manager 3Service Priorities • A Greener and Cleaner Los Angeles 4 • Efficiency through Technology and Innovation 10 • Good Government 14

Planning for the Future 18

Budget Summary 19

Awards and Recognition 20

Service Directory 21

MESSAGE FROM THE GENERAL MANAGER

The General Services Department (GSD) is committed to providing quality services to you, our customer, so you are well equipped to deliver direct services to the residents of Los Angeles. Some level of support is provided by GSD to virtually every City employee, department, and elected office. Our business is customer service, and we are here to help make your operations run smoother.

When I became General Manager of GSD in 2008, the City experienced the beginning of the great recession. The past five years have been difficult, but through it all, GSD employees have not wavered in their commitment to deliver our services and adapt to a changing environment. This book celebrates their achievements for a job well done. The accomplishments featured in this book are only some of the many achievements we are proud of. Our staff is our most valuable asset, and I thank each and every GSD employee for doing their job, doing it right, and doing it well.

Our biggest challenge as a department is to sustain our services despite significant budget and staff reductions experienced in recent years. We implemented belt-tightening measures, redesigned work programs, used new technologies, and found more efficiencies. While we are proud of our recent accomplishments, we are even more excited about the opportunities that lie ahead. To ensure our continued success, it was time for the department to take a focused look at how to manage resources in the coming years. GSD’s latest Strategic Plan was crafted this year, and it includes key outcomes to guide the department into the future.

This book also includes a directory of services so you know who to call. GSD exists to serve our customers. We are here to make your workplace safe and clean, supply you with the tools you need to do your work, and get you to where you need to go.

We are at your service. We are YOUR GSD.

Tony M. Royster General Manager

GSD is committed to expanding

efforts to protect the environment by focusing on

areas such as clean energy, water conservation,

energy efficiency and decreasing our dependence

on fossil fuels.

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A Greener and Cleaner Los Angeles

SERVICE PRIO

RITY:

5

WATER CONSERVATION ENERGY CONSERVATION


6

BETTER BUILDINGS CHALLENGE

Energy-conserving, white, cool roofs keep core tem-peratures down by reflecting light and heat away from a building. GSD maintains 700 roofs Citywide with 61% converted to cool roofs.

In 2012, the Central Library roof was replaced by a cool roof that saves over 33,000 kilowatt hours of energy annually.

GSD’s energy conservation projects contribute to the role of Los Angeles as a partner in the U.S. Department of Energy’s Better Buildings Challenge, an initiative announced by President Obama in 2011. The City’s goal is to achieve 20% energy savings across 30 million square feet of existing buildings by 2020, create over 7,000 local jobs, and avert CO2 emissions into the environment. Obama in 2011.

COOL ROOFS


GSD maintains the largest municipal alternative fueled Refuse Collection and Street Sweeper fleet in the nation, and one of the largest hybrid fleets in the country.

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GREEN FLEET

Current California regulations require passenger vehicles to be Low Emission Vehicles (LEV). GSD went beyond the rule and purchased Partial Zero Emission Vehicles. (P-ZEV)

Today, 94% of the passenger vehicle fleet, 71% of the refuse collection fleet and 78% of the streetsweeper fleet have been converted to alternate fuels.



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Alternative FuelsIn 2012, GSD constructed the City’s 12th natural gas fueling station. GSD also upgraded 10 maintenance facilities for the safe repair of natural gas vehicles. These projects established Los Angeles as the nationwideleader in alternative fuel infrastructure development for municipalities.

GSD innovated green cleaning practices for the City’s LEED (Leadership in Energy andEnvironmental Design) buildings. This included researching and testing materials, products, and application processes.

Green Cleaning policies and procedures are now in place for all facilities cleaned by GSD staff.

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Natural GasGreen Cleaning

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GSD believes in using technology and innovation to make City government faster, more efficient, and responsive to the needs of Los Angeles residents and employees.

Efficiency through Technology and Innovation

SERVICE PRIO

RITY:

Controls on building equipment and systems are being replaced with state-of-the-art direct digital controls (DDC). These systems can remotely diagnose and in some instances correct problems such as turning on backup air conditioning equipment, adjusting temperatures, or changing light settings. Systems have been installed at 130 City facilities.

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GLOBAL POSITIONINGGSD installed global positioning systems (GPS) on 128 vehicles to achieve fuel savings, mitigate risk managementthrough reduced driving speeds,and provide real time updates to monitor vehicle idle time and allow for more efficient routing management. GSD is now piloting the use of GPS devices to remotely monitor the condition of emergency generators so mechanics can be dispatched in a timely manner.

GSD trains City departments on barcode technology and how to reduce postage costs and eliminate fees.

REMOTE ACCESS TECHNOLOGY

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A Reverse Auction is an online/web-based tool where suppli-ers bid against each other in real-time to achieve a virtual first place at the end of a defined time period.

Suppliers can see their competitor’s bids and continually lower bids as they see fit. GSD realized Citywide savings of over $4.5 million since conducting the first Reverse Auction in 2011.

EVERSE AUCTIONR

Los Angeles Market PlaceIn 2012, GSD implemented the Los Angeles Market Place (LAMP) system which provides City departments with the following benefits: Greater capacity for online purchasing; Capability to work with the existing Supply Management System (SMS); A systematic approach to moving supplier catalogues online; Increased control of purchases by limiting user access to active City suppliers and pricing only; Quick access to procurement data, and improved monitoring of dollars spent.

GSD’s materials testing laboratory is the largest and most comprehensive licensed laboratory for the City of Los Angeles. GSD provides services to departments such as Public Works, Airports, and Harbor to ensure the safety and quality of materials, as well as compliance to project specifications for streets, sewers, airport runways, harbor piers, bridges and municipal buildings.

STATE OF THE ART TESTING

Efficiency through Technology and Innovation

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GSD installed an automated parking system at the three entrances to the City Hall East Garage. The new system will prevent unauthorized individ-uals from parking in the garage and will allow de-partments to request parking authorization online.

GSD is in the process of updating the Los Angeles Mall garage with Automated Pay Stations that can accept coins, currency, and credit cards. Automa-tion of El Pueblo parking lots and City Hall visitor parking are also under development.

PARKING AUTOMATION

GSD operates on a philosophy of Good Government: By getting the basics right, doing our jobs

better, solving problems, and being accountable – we maintain the trust of Los Angeles residents.

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Good Government

SERVICE PRIO

RITY:

GSD operates on a philosophy of Good Government: By getting the basics right, doing our jobs

better, solving problems, and being accountable – we maintain the trust of Los Angeles residents.

EARLY PAYMENT DI$COUNT$GSD is committed to the prompt payment of invoices based on the customary term of 30 days. However, vendors often offer additional discounts for early payment. GSD’s continuous efforts have led to capturing over 90% of such discounts annually, resulting in savings of more than $14 mil-lion over the past five years.

LOCAL $PENDINGGSD continues to make significant strides in contracting locally. Last fiscal year, almost 70% or approximately 61,600 of the purchase orders issued under the authority of GSD were with local suppliers. These purchase orders equated to approximately $185 million spent by the City on Los Angeles businesses.

CONSTRUCTION PROJECTSIn the past 5 years, GSD completed $171 million in construction and renovation projects throughout the City. Projects include: Italian Hall and Sisqueiros Mural at El Pueblo Historic Monument, LAPD Scientific Investigation Division, North Hollywood Gateway, Personnel Department Training Center, Golden Monkey Exhibit at LA ZOO, Terminal 3 and Jenny Parking Lot at Los Angeles World Airports, Echo Park Boathouse, and Lanark Recreation Center.

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PARKING REVENUEIn fiscal year 2012, GSD collected $12 million in parking revenue at the 33 parking facilities it manages. In addition to GSD facilities, the department manages parking lots and structures for the Department of Transportation, Recreation and Parks, Library and El Pueblo.

GSD coordinates the City’s Building Emergency EducationProgram (BEEP) for emergency training, planning and response in City facilities. In the past five years, the program has organized over 108 City facilities and trained over 9,100 City employees in Fire Life Safety. GSD is implementing a pilot program for online high rise fire life safety certification at City Hall, City Hall East, City HallSouth and the Police Administration Building. A pilot program for online basic Fire Life Safety was recently completed for the Marvin Braude and Piper Tech facilities.

SAFETY IN CITY FACILITIES

REAL ESTATE SERVICES

STREETS OF LOS ANGELES

Good Government

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WORKERS COMPENSATION

EVENTS AND FILMING

PUBLISHING LEAP FORWARD

STRETCHING THE CITY DOLLAROver the past five years, GSD co-

ordinated more than 14,000 com-munity events. Annual and one-time events include inaugurations, Mayor’s State of the City addresses, and Hollywood Santa Parade. Cul-tural events include El Grito, Chi-nese New Year, Latino, African American, and Asian Pacific Is-lander activities. In addition, GSD coordinated over 400 films and TV productions at various City facilities and property since 2007.

$$$$South Coast Air Quality Management District(SCAQMD) regulations require that diesel vehicles retired from the City’s fleet be replaced with alternative fuel vehicles. To offset the cost of complying with these regulations, GSD appliedfor grants to purchase Heavy-duty Com-pressed Natural Gas (CNG) powered vehicles. In the last three years, GSD was awarded $1.9 million to pay for the vehicles.

GSD has maintained its low per copy charges. This amounts to annual savings of approximately $1 million when compared to private sector copy shops. In addition to millions of copy pieces produced for departments annually, GSD supported the recent November and May elections by completing over 1.7 million pieces of material such as voter guidebooks and pamphlets, posters and forms. All were completed to meet time sensitive deadlines.

LEAP stands for Leadership Empowerment Advancement Program. GSD is looking to the future by training its supervisors to be the next generation of leaders. LEAP provides GSD supervisors with the knowledge and reference materials they will need to function at maximum effectiveness and to standardize supervisory practices throughout the department. This program is unique in that GSD’s top-level managers are presenters for the 12-session training program.

Based on preliminary numbers for 2012-13,GSD is on pace for a 37% reduction in Workers’ Compensation claims over the last five years. GSD is committed to reducingWorker’s Compensation claims by ensuringthat employees have a safe work environment. GSD’s management has worked closely with its division supervisors to develop programs that provide safety training and ed-ucational information to all GSD employees.

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PLANNING FOR THE FUTUREPLANNING FOR THE FUTUREWith just under one-third of the department’s staff and budget cut since 2009, it was time for GSD to take a focused look at how to manage resources now and into the future. This process, which brought together GSD management and employees, resulted in a new strategic plan - one with carefully crafted outcomes and performance metrics to measure success in achieving objectives.

The Key Outcomes of GSD’s 2013-16 Strategic Plan are:

STRENGTHENING AND PRESERVING SERVICES

BOOSTING PRODUCTIVITY AND EFFICIENCY

GREENING CITY BUILDINGS AND VEHICLES

BUILDING MORE PARTNERSHIPS

CREATING JOBS

PREPARING FOR EMERGENCIES

TRAINING AND DEVELOPING THE WORKFORCE

REDUCING WORKER’S COMPENSATION CLAIMS

BUDGET SUMMARYFISCAL YEAR 2012-131,262 Positions$69 million revenue$215 million budget

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$215 million GSD Budget in 2012-13

($93.3 million General Fund Budget)

$93.3 million General Fund Budget

Over half of the department budget is non-discretionary and used to support special funded departments such as Sanitation and Street Services (23%)or to finance Citywide expeditures for petroleum, leasing and postage. (34%)

The remaining $93.3 million (43%) can be considered discretionary and is used to support General Fund departments.

Of the $93.3 million in General Fund monies, the majority (62%) is spent on public safety departments such as Police, Fire and Animal Services, and the rest are for other City Departments and operations.

AWARDS AND RECOGNITION

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◆ Ranked “9th Best Fleet” in North America in 2011 by the 100 Best Fleets organazation.

◆ Received the National Association of Fleet Administrators “Sustainable Fleet Award” in 2011.

◆ In 2012, GSD was recognized by the City of L.A. Board of Public Works for completing 747 miles of Pavement Preservation.

◆ City of L.A. Quality and Productivity Awards:

- Keeping it Cool - a system to remotely monitor, diagnose, and troubleshoot lighting and HVAC systems in City buildings (2010)

- Stamp-ing Out The Cost of Postage - a training program that GSD conducts for City departments to educate them on the most cost effective ways to save postage and eliminate fees (2011)

- That’s Real Slick - a program that analyzes oil samples to determine the most effective preventative maintenance schedules for gasoline/electric hybrid sedans (2012)

- Putting it in Reverse 2012 - an online reverse auction system where vendors bid against each other in real time, giving the City the lowest prices for supplies.

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Tony M.Royster, General Manager(213)928-9555

Angela D. Sherick-Bright, Assistant General Manager(213) 928-9575 ∙ Fleet Services ∙ Fuel Services

Valerie V. Melloff, Assistant General Manager(213) 928-9586 ∙ Custodial Services ∙ Finance and Special Services ∙ Mail Services ∙ Parking Services ∙ Real Estate Services

Deborah J. Ramos, Assistant General Manager(213) 928-9559 ∙ Management Information Systems ∙ Materials Testing ∙ Publishing Services ∙ Supply Services

David A. Paschal, Assistant General Manager(213) 928-9566 ∙ Building Maintenance ∙ Construction Forces www.gsd.lacity.org

SERVICE DIRECTORY

From left to right: A. Sherick-Bright, D. Ramos, T. Royster, V. Melloff, D. Paschal

SERVICE DIRECTORYThe Department of General Services

Frequently Requested Services

AUTOMOTIVE

General Maintenance Please contact your nearest shop. For a shop directory, please call (323) 526-9200

Pool Vehicles (City Hall) (213) 978-3172 Executive Vehicle Maintenance and Repair (213) 978-3172 After Hours Service (818) 756-8466

BUILDING ALTERATIONS (213) 978-2600

BUILDING EMERGENCY EVACUATION PROGRAM (213) 928-9598

BUILDING MAINTENANCE / REPAIR Civic Center (213) 978-3150 Piper Tech (213) 473-8550 North District (818) 779-7400 South District (213) 485-5849

BUSINESS CARDS (213) 473-8400 CARPENTRY Civic Center (213) 978-3150 Piper Tech (213) 473-8550 North District (818) 779-7400 South District (213) 485-5849

CARPET INSTALLATION / REMOVAL Civic Center (213) 978-3150 Piper Tech (213) 473-8550 North District (818) 779-7400 South District (213) 485-5849

CLEANING & TRASH REMOVAL Civic Center (213) 922-8008 Central District (213) 473-2792

(213) 473-2748

ELECTRICAL SYSTEM MAINTENANCE / REPAIR Civic Center (213) 978-3150 Piper Tech (213) 473-8550 North District (818) 779-7400 South District (213) 485-5849 ELEVATOR MAINTENANCE AND REPAIR

(213) 978-3150EMERGENCY OPERATIONS (213) 928-9561 FENCING REPAIR AND MAINTENANCE

(213) 473-8550

FUEL AUTOMATION AND FUEL CARDS Fuel Card Request Forms Fax to( 213) 978-3714 Assistance or Questions (213) 978-3718

FUEL ORDERING Fuel Order Request Forms Fax to (213) 978-3714 Assistance or Questions (213) 978-3718

FUEL STATION MAINTENANCE (213) 978-3717

HEATING AND VENTILATION MAINTENANCE Civic Center (213) 978-3150 Piper Tech (213) 473-8550 North District (818) 779-7400 South District (213) 485-5849 22

LIGHT BULB REPLACEMENT Civic Center (213) 978-3150 Piper Tech (213) 473-8550 North District (818) 779-7400 South District (213) 485-5849

LOCKSMITH SERVICES Civic Center (213) 978-3150 Piper Tech (213) 473-8550 North District (818) 779-7400 South District (213) 485-5849

MAIL AND MESSENGER SERVICES Figueroa Plaza (213) 482-6910

Public Works Building (213) 485-5702Mail Automation Program (213) 978-2763

MATERIALS TESTING General Information (213) 485-2242 Asphalt (213) 485-1148 Pavement (323) 226-1651 Soils (213) 485-1130 Spark/Ultrasonic Test (213) 485-1140 Drilling (323) 226-1409 Enviro-Chem (323) 226-1658 MOVING SERVICES (213) 978-7694

OFFICE SPACE ASSIGNMENT IN CITY BUILDINGS (213) 922-8550 (213) 922-8537

PARKING OFFICE (213) 978-2777

PAYMENT SERVICES (213) 473-8130

PLUMBING Civic Center (213) 978-3150 Piper Tech (213) 473-8550 North District (818) 779-7400 South District (213) 485-5849 PRINTING SERVICES

Piper Tech (213) 473-8400L.A. Mall (213) 922-9709Public Works Bldg (213) 485-5701Garland Building (213) 744-7369

PURCHASING (213) 928-9557

REAL PROPERTY Acquisition of Real Property for City use (213) 922-8546 Facilities Management (213) 922-8521 Property Leasing (213) 922-8547 Sale of Surplus Property (213) 922-8546

ROOFING MAINTENANCE / REPAIR (213) 473-8550

SALVAGE (213) 473-8200

SPECIAL EVENTS (213) 928-9589

WAREHOUSE OPERATIONS (213) 473-8026

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GSDWeservice.

Yourare

We are yourat

CITY OF LOS ANGELES

MAYOREric Garcetti CITY CONTROLLER

Ron Galperin

CITY ATTORNEYMike Feuer

CITY COUNCIL Gilbert Cedillo, First District

Paul Krekorian, Second District

Bob Blumenfield, Third District

Tom LaBonge, Fourth District

Paul Koretz, Fifth District

Nury Martinez, Sixth District

Felipe Fuentes, Seventh District

Bernard Parks, Eighth District

Curren D. Price, Jr., Ninth District

Herb J. Wesson, Jr., Tenth District

Mike Bonin, Eleventh District

Mitchell Englander, Twelfth District

Mitch O’Farrell, Thirteenth District

Jose Huizar, Fourteenth District

Joe Buscaino, Fifteenth District

ACKNOWLEDGEMENTS

EDITORLisa Gabriel

PROJECT TEAMDwight Craft

Ronn EncarnacionRose Karagezyan

GRAPHICS AND PRINTINGGSD Publishing Services

WRITERS and CONTRIBUTORS Division Managers and their Teams

the new gsd book (.pdf)

Documents