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About the UNC One Card
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The One Card is a multipurpose card, serving as the University’s student identifcation card while providing access to events, buildings, products and services. With the One Card, students can get tickets or free admission to athletic and other events; use the campus transportation system and recreation center; check out resources from University libraries; and get healthcare services from Campus Health Services. With a Carolina Convenience Account, it can also be used as a cash card to purchase meals, snacks, books and school supplies. All on-campus laundry facilities and most vending machines accept the One Card.
How to get your One Card As an incoming student attending orientation, you will have your photo taken and then receive your One Card. You must present a picture ID (valid driver’s license, state ID card, military ID or passport). You can upload your picture online at csgold.onecard.unc.edu. Students unable to attend orientation can obtain a card upon arrival at the One Card offce. For more information and photo upload requirements, please visit us at onecard.unc.edu/get-my-card.
Your Carolina Convenience Account Turn your One Card into a cash card for use all over campus. Simply go to onecard.unc.edu, the GET app, the One Card Offce, any of the Tar Heel Tellers, get.cbord.com/uncch, or mail a check or money order (note your PID) to the One Card offce. Deposit the amount of funds you want, and your One Card is your ticket to purchases all over campus — wherever One Cards are accepted.
The GET App and Online Management Tool Make it even easier to manage your One Card Carolina Convenience account right from your smartphone with the GET app — free from Google Play or iPhone App Store. You can also access GET online at get.cbord.com/uncch. With GET, you can check your balance and activity, add funds with Visa or MasterCard, report a lost or stolen card, upload your photo, and you can even alert your parents when your funds are low.
UNC Debit Card As a full-time student, you have the option of a UNC Debit Card to use for your day-to-day fnancial needs on and off campus once it is linked to a Wells Fargo Everyday Checking account. You can make purchases and pay bills anywhere a Wells Fargo card is accepted. You can receive the UNC Debit Card at any Wells Fargo location, including the one in the UNC Student Stores.
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Q. How is the Carolina Convenience Account different from the Dining Flex Plan?
Q. Will my Carolina Convenience Account carry over to the next semester?Is it refundable?
Q. Can I withdraw cash from my Carolina Convenience Account?
Q. How do I add funds to my Carolina Convenience Account? Can I defer payments
Q. How can I check my balance and view statements?
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Frequently Asked Questions Q. How is the Carolina Convenience Account different from the Dining Flex Plan? A. The Carolina Convenience Account is a campus debit plan for the purchase of any product or service wherever the One Card is accepted, including the dining halls and UNC Student Stores for class supplies or books. The Flex Plan is only for use at Carolina Dining Services’ locations and at UNC Student Stores for food purchases. For meal plan information, visit dining.unc.edu or call Carolina Dining Service at 1-800-UNC-MEAL.
Q. Will my Carolina Convenience Account carry over to the next semester? Is it refundable? A. Any value left in your Carolina Convenience Account at the end of a semester will carry over to the next semester. Refunds are allowed during the frst two weeks of fall semester and at the end of the spring semester. Students can email, using their UNC email account, the One Card Offce to request a refund.
Q. Can I withdraw cash from my Carolina Convenience Account? A. No, but funds in the Carolina Convenience Account can be used anywhere One Card is accepted.
Q. How do I add funds to my Carolina Convenience Account? Can I defer payments? A. Cardholders can add funds to their Carolina Convenience Account several ways:
• Via the GET app, or online at get.cbord.com/uncch. • Cash or check at the One Card Offce • Tar Heel Tellers – cash reload stations located across campus • Mailing a check to UNC One Card Offce, 207 South Road, 3rd foor Student
Stores Building, CB 1530, Chapel Hill, NC 27599 • MasterCard or Visa credit cards through the online payment center at onecard.unc.edu
Only the Meal Plans and Flex Plans accept deferred payments.
Q. How can I check my balance and view statements? A. Cardholders can check their balance several ways:
• Via the new GET app, or online at get.cbord.com/uncch • In person at the UNC One Card Offce during offce hours • Requesting a receipt with the balance anytime a purchase is made • Obtaining a balance inquiry at any Tar Heel Teller • Checking the balance online at onecard.unc.edu
You can view your account statement online by clicking “Manage Your Account” at onecard.unc.edu, or by visiting the One Card offce for a printout of your statement.
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Parents can add value to a student’s account by having the student’s PID number and going online to get.cbord.com/uncch or by sending a check or money order to the One Card Offce.
Hours: Monday through Friday, 8 a.m. to 4:30 p.m. The offce is closed on University holidays.
UNC One Card Offce 207 South Road 3rd foor Student Stores Building CB 1530 Chapel Hill, NC 27599-1530 Phone: 919-962-8024 Fax: 919-962-8217 E-mail: [email protected]
Lost or Stolen Cards Report a lost or stolen card to the One Card Offce immediately via the GET App, suspend your One Card online at onecard.unc.edu to protect your account, or report it by calling the One Card Offce at (919) 962-8024 during offce hours. After offce hours and on weekends, contact Campus Police at (919) 962-8100 to have your card deactivated. This will freeze your Carolina Convenience Account, Carolina Dining Meal Plan and Flex Dollars.
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Cardholder Agreement: When a student or employee acquires a UNC One Card, he or she agrees to the terms and conditions found in PART ONE of this agreement. In addition to the terms and conditions found in PART ONE, a student or employee who elects to use the UNC One Card for fnancial transactions also agrees to the terms and conditions found in PART TWO of this agreement.
PART ONE: TERMS AND CONDITIONS FOR IDENTIFICATION CARD PURPOSES The UNC One Card identifes the cardholder as a student, employee or affliate of the University, and upon receiving the card, the student, employee or affliate agrees to the following terms and conditions:
1. AUTHORIZATION FOR PERSONAL USE ONLY: PENALTIES FOR UNAUTHORIZED USE The UNC One Card will not be loaned or otherwise transferred to another person if doing so results in a violation of University policies. Any attempt to obtain or use, or to assist in obtaining or using, a UNC One Card for fraudulent identifcation is an honor code violation and may be subject to disciplinary action.
2. PROPERTY OF THE UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL The UNC One Card is the property of The University of North Carolina at Chapel Hill (UNC-CH). Upon a request from any UNC-CH offcial or security personnel, the cardholder will provide his or her UNC One Card if required to do so. Improper or fraudulent use constitutes a violation of state law. Upon termination of employment, the cardholder agrees to return his or her UNC One Card to the UNC One Card Offce or to the UNC-CH Offce of Human Resources.
3.OBLIGATION TO REPORT LOST OR STOLEN CARD The cardholder is obligated to report a lost or stolen UNC One Card as soon as possible. This report will be made either to the UNC One Card Offce or to the Department of Public Safety at the following locations:
UNC One Card Offce 207 South Road 3rd foor Student Stores Building CB 1530 Chapel Hill, NC 27599-1530
UNC Department of Public Safety Public Safety Building 285 Manning Drive 919-962-6565
Or, the cardholder may also put their card on hold through our website at onecard.unc.edu using an ONYEN and password.
If the cardholder has Wells Fargo Banking linked to their UNC One Card they must also report the lost or stolen card to Wells Fargo at 1-800-TO- WELLS (1-800-869-3557). The student or employee is responsible for paying any applicable replacement fee prior to or concurrent with the reissuance of his or her UNC One Card. The current replacement fee is posted at the UNC One Card Offce.
4.RIGHT TO ALTER TERMS AND CONDITIONS The University of North Carolina at Chapel Hill reserves the right to alter any term or condition contained herein. A current version of this agreement is available upon request from the UNC One Card Offce.
PART TWO: TERMS AND CONDITIONS FOR STORED-VALUE CARD USE The UNC One Card may, at the cardholder’s option, be used to pay for various goods and services on campus via the CAROLINA CONVENIENCE ACCOUNT. The following terms and conditions will not apply until the cardholder frst uses his or her card for a fnancial transaction. LOADING VALUE TO YOUR UNC ONE CARD FOR FUTURE USE CONSTITUTES A FINANCIAL TRANSACTION.
1.LIABILITY FOR ALL FINANCIAL TRANSACTIONS, INCLUDING UNAUTHORIZED TRANSACTIONS The cardholder is responsible for all fnancial activity generated by the use of his or her card, and agrees to pay for that activity. If the UNC One Card is lost or stolen: a. the cardholder may be responsible for up to $50 of unauthorized purchases if he or she reports the loss to the UNC One Card Offce within two (2) business days; b. the cardholder may be responsible for up to $500 if he or she reports the loss to the UNC One Card Offce within sixty (60) days; and c. the cardholder may have unlimited responsibility for unauthorized purchases if he or she does not report the loss to the UNC One Card Offce within sixty (60) business days.
2.AVAILABILITY OF PERIODIC TRANSACTION REPORTS The UNC One Card Offce administers all accounts. Information about the cardholder’s account balance or transaction record is available at that offce, upon the request of the cardholder and with presentation of proper identifcation or through our website at www.onecard.unc.edu using an ONYEN and password. The UNC One Card Offce reserves the right to limit a transaction record to the three-month period immediately preceding the request.
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Cardholder Agreement: 3. ACCOUNT BALANCES AND RECEIPTS The cardholder’s account balance will display on cash registers and most other machines accepting the UNC One Card for fnancial transactions. The cardholder’s account balance will also appear on any receipt that may be generated at a point-of-sale register. The cardholder will also be able to check balances online or through our website at www.onecard.unc.edu using an ONYEN and password.
4. CARRY-FORWARD BALANCE, INACTIVE ACCOUNT CHARGES, AND NO INTEREST EARNED ON ACCOUNT The Carolina Convenience Account carries forward on a monthly basis. There is a 25¢ service fee for each full calendar month in which there is no activity on an account, as long as the account balance is greater than zero. If the balance is less than 25¢, but greater than zero, the charge for that month will be the balance amount. This fee also applies to non-discounted fex plans that are not a part of the campus meal plan. Activity on an account is defned as any fnancial transaction using that account, including adding value to that account. The cardholder understands and agrees that no interest or other earnings will be paid to the cardholder or credited by The University of North Carolina at Chapel Hill to his or her Carolina Convenience Account.
5. REFUND OF ACCOUNT BALANCE An employee may apply for a refund at any time during his or her employment, or up to thirty calendar days following termination of employment. A student cardholder may apply, in person or in writing, for a refund at the end of the academic year, at the end of the semester in which the student graduates, or at any other time during the semester if the student offcially withdraws from enrollment at The University of North Carolina at Chapel Hill. If a student is making a request at any time other than the end of an academic year, he or she may be required to produce documentation of his or her graduation or offcial withdrawal. This request for a refund must be made at the UNC One Card Offce during its regular business hours of Monday through Friday, 8 a.m. to 4:30 p.m. (excluding University holidays). If the student or employee requests that a refund be mailed to him or her, the UNC One Card Offce will issue a check made payable to the cardholder. For a request made in person, the UNC One Card Offce reserves the right to refund the account balance either by check made payable to and mailed to the cardholder or by cash.
6. ABANDONED ACCOUNTS Accounts that are abandoned by patrons for any reason will be subject to the standard monthly 25¢ service fee (see Part Two, item 4 above for fee policy) that is applied to accounts with no transaction activity during the prior calendar month. After two years of inactivity, the account will be subject to the Escheat and Unclaimed Property Law of North Carolina, General Statute 116B-53 (www.ncleg.net/EnactedLegislation/Statutes/PDF/BySection/Chapter_116B/GS_116B-53.pdf). The UNC One Card offce will attempt to contact the patron at the last known address on fle with the University. After that attempt, the remaining unclaimed balance, less a $25.00 administrative fee, will be sent to the North Carolina State Treasurer’s Offce.
Wells Fargo Bank, N.A., Member FDIC
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UNC One Card Offce Hours: Monday through Friday, 8 a.m. to 4:30 p.m.
The offce is closed on University holidays. Located on the third foor of Student Stores Building
CB# 1530 Chapel Hill, NC 27599 Phone: 919-962-8024
Fax: 919-962-8217 E-mail: [email protected]
All Photographs © The University of North Carolina at Chapel Hill
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