the mission of the world service office is to provide ......44 na world services, inc. annual report...
TRANSCRIPT
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The mission of the
World Service Office is
to provide services and
support which facilitate the
continuation and growth
of Narcotics Anonymous
worldwide…
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Staff and OfficesBetween July 2009 and June 2010, a total of 66 staff mem-
bers were employed by NA World Services in five service centers around the world. Fifty-three of those employees worked in the Chatsworth office.
NAWS – ChatsworthPO Box 9999Van Nuys, California 91409 USATel: 818.773.9999Fax: 818.700.0700Website: www.na.org
Our main service center in Chatsworth, California, continues to serve as an important resource for our worldwide fellowship in a variety of ways. This branch is home to the executive and adminis-trative staff responsible for providing support to the World Board and the World Service Conference. An integral part of that sup-port is working closely with the board and workgroups to carry out conference projects. Other ongoing responsibilities coordinated
from this location include the production and distribution of NA literature and service materials and the mainte-nance of NA’s website, www.na.org. This location also serves as a centralized resource for members, groups, and
service committees around the world by responding to phone calls, emails, and letters on a day-to-day basis.
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NA World Services, Inc. Annual Report 2010
NAWS – Canada150 Britannia Rd E, Unit 21Mississauga, Ontario, L4Z 2A4 CanadaTel: 905.507.0100Fax: 905.507.0101
Branch Office Supervisor
Jacquie Sullivan ([email protected])
Assistant:
Paul SullivanNot far from Toronto, Ontario, our Cana-
dian literature storage and shipping facility in Mississauga continues to serve the needs of the Canadian NA communities. The increase in recent years of sales to the local NA groups is helping to stabilize the facility's running expenses. Its main function is accommodat-ing the literature needs in Canada. The two part-time employees at this distribution center work hard to ship all orders that are processed. We’re very thankful for and proud of all their work, which makes it possible to get our mes-sage to those who need it in Canada.
NAWS – Europe48 Rue de l’ÉtéB-1050 Brussels, BelgiumTel: +32.2.646.6012Fax: +32.2.649.9239
Branch Office Manager
Paul Decock ([email protected])
Assistant:
Fred Renaux ([email protected])We are pleased to announce that in Octo-
ber 2009, we hired a new employee, Fred Renaux, to assist with operations in our Euro-pean branch office. This is the first time Paul has had a full-time assistant to help him. Prior to coming to work at the Belgium branch, Fred managed the worldwide shipping of spare
parts for a large multinational corporation. He is quite happy now to be shipping Basic Texts around Europe. Fred handles the pack-aging and shipping of literature orders and also assists Paul with customer service. Paul has run this office with and without assistance over the years, and it makes a big difference to have such a stable and qualified employee.
Warehouse space has become a challenge as we continue to expand the range of items we keep in stock. Inventory at this location has grown to more than 1,400 different items in 27 languages, for a total of well over 400,000 units on hand valued at nearly € 55,000 (more than $67,000). The bulk of our inventory is made up of literature in European languages, but we also maintain stock of some Farsi, Bra-zilian, and Hindi literature for members who start groups in those languages in Europe. We recently decided to rent additional stor-age space in the neighborhood of the office to help with the expanding inventory.
Following the first change of our pricing policies for WSO-Europe, the online shop-ping cart in euros went live in October 2009. Gradually, all our customers in Europe have started to use this way of ordering, and they seem to be happy with it. We thank our cus-tomers for their patience and goodwill during implementation of this new system, which is now functioning quite well. The new sys-tem not only saves time and money, but also enables us to provide faster and more reliable service to our customers. On another note, we are not yet instituting the second stage of our price increase at our European branch office.
In addition to distributing literature ordered by customers throughout Europe, and in spite of continuing financial adversi-ties, this branch office continues to serve as a distribution point for a substantial amount of free literature to emerging NA communi-ties. Many of these communities are located in Central and Eastern Europe: Russia, Esto-nia, Lithuania, Latvia, Poland, Czech Repub-lic, Ukraine, Bulgaria, Slovenia, Croatia, and Bosnia. In addition, WSO-Europe hips free
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NA World Services, Inc. Annual Report 2010
literature to places in Turkey, the Middle East, and some isolated groups in Africa.
This branch office also provides support to the zonal forum for the continent, the European Delegates Meeting. The EDM legal entity was established in Belgium, and NAWS staff pro-vided assistance to them in opening and manag-ing their bank account located in Brussels.
NAWS – IranPO Box 14665-3115Tehran, IranTel: +021.2007.7295Fax: +021.8868.1652
Branch Office Manager
Siamak Khajeian ([email protected])
Other employees:
Farhad Poursohei ([email protected])Payam Yazdani, Mehrdad Naseri
Toraj Naseri, Farhad FallahAmir Bondar, Hossein Nematzade
Maintaining a literature production and distribution center in the capital of Iran has been the most effective way to serve the needs of the most rapidly growing NA community in the world. In addition to the production and distribution of NA literature and merchan-dise, this branch translates and distributes The NA Way Magazine in Farsi. The manager of this center coordinated the establishment of the facility. He has the assistance of seven employees, with whom he continues to work very hard to produce and distribute literature to the Iranian NA community. This year we moved offices and obtained a separate ware-house to meet our growing needs. The staff’s enthusiasm and dedication contribute to the ongoing success of this venture and the strength of NA in Iran.
As we have mentioned before, the phe-nomenon of NA in Iran cannot easily be explained in any report. It seems to be a com-bination of a number of factors: culture, need,
little focus on drug replacement therapies by the government and professionals, a spirit of service, an effective chain of communications that reaches the individual member, a service structure that was designed by the region to serve the common welfare, and relentless pub-lic relations. With nearly 17,000 meetings as of WSC 2010 (up from roughly 15,000 meetings in October 2008), they continue to do more public relations than any community we are aware of. While we do not believe that other NA communities can duplicate what has hap-pened in Iran, there is much we can learn from them about service efforts and PR. They use IP #22, Welcome to NA in their PR efforts and gave away more of this pamphlet than the rest of NA around the world. The charts in this report are a clear illustration of just how many addicts are hearing the NA message in Iran.
NAWS – India290, 7th "A" Main, 3rd BlockBrindavan Nagar, HBR LayoutBangalore 560043, India
Part-time Shipper
Pramila DiasAs freight and material prices have risen
over the last decade, we’ve had to ponder ways to decrease the freight overhead and consider local production options. In the case of India specifically and South Asia in general, litera-ture distribution has been especially difficult because these communities are so far away from our other distribution centers. In 2008, we opened a distribution center in Bangalore, India, to accommodate the NA communi-ties there and throughout Asia, as is fiscally feasible. These communities have benefitted greatly from being able to receive literature much sooner and in greater quantities than before, and the costs to NAWS have been sub-stantially reduced. Coupled with local produc-tion of items such as books, IPs, and keytags, NAWS-India plays a significant role in further-ing our vision.
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NA World Services, Inc. Annual Report 2010
NA World Services StaffJuly 2009 – June 2010
Chatsworth, California, USA
Administration
Executive Director
Anthony Edmondson ([email protected])
Assistant Executive Director
Becky Meyer ([email protected])
Executive Assistants
Eileen Perez ([email protected])Elaine Wickham ([email protected])
Human Resources Manager
Roberta Tolkan ([email protected])
Administrative Assistant, Human Resources
Keri Kirkpatrick ([email protected])
Receptionist
Camille Klein ([email protected])
Public Relations Manager
Jane Nickels ([email protected])
Administrative Assistant, Public Relations
Colin Sevareid ([email protected])
Marketing Manager
Bob Stewart
Director of Communications
Travis Koplow ([email protected])
Editor, The NA Way MagazineDe Jenkins ([email protected])
Project Coordinator
Bob Jordan ([email protected])
Writer/Editors
Chris Corning ([email protected])Nick Elson ([email protected])
Becky Jamison ([email protected])
Administrative Assistants
Shane Colter ([email protected])Johnny Lamprea ([email protected])
Asset Management
Comptroller and Team Leader
Debbie Hall ([email protected])
Staff Accountant
John Lee ([email protected])
Accounting Assistants
Sylvia Cordero ([email protected])Rochelle Medina ([email protected])
Liz Stafford ([email protected])
Customer Service Representatives
Arthur Carbajal ([email protected])Peggy Labon ([email protected])Pam Martin ([email protected])
Purchasing Assistant
Jeannie Lamalfa ([email protected])
Warehouse Manager
Vince Alcala ([email protected])
Shippers
Adrian Aguilar ([email protected]) Johnny Czifra ([email protected])
Hugo Ramirez ([email protected])
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NA World Services, Inc. Annual Report 2010
Information Technology
IT Manager
Stephan Lantos ([email protected])
IT Supervisor
Kora Nagy ([email protected])
Database Administrator
Lori Dunnell ([email protected])
IT Team Assistant
Juan Trejo ([email protected])
Fellowship Services
Team Leader
Steve Rusch ([email protected])
Administrative Assistant
Jamie Bates
Team Assistants
Daniela Abravaya ([email protected])Linda DeLeo ([email protected])
Toni Grove ([email protected])Andrew Ponce
Eric Swidler ([email protected])Cindy Votaw ([email protected])
Guy White ([email protected])
Production
Production Manager
Fatia Birault ([email protected])
Graphic Arts Technician
David Mizrahi ([email protected])
Production Assistant
Esperanza Lemos ([email protected])
Translations
Translations Manager
Uschi Mueller ([email protected])
Team AssistantsJayne McCrary ([email protected])
Portia Medina
New Staff
Ted InesKora Nagy
Departing Staff
Mandy BellPortia MedinaAndrew Ponce
Narcotics Anony
mous
should remain fo
rever
non pro fes sion al
,
but our ser vice c
en ters
may employ
spe cial workers.