The Many Hats of the Career Services Department

Presented By: Mark Sullivan & Viley Welch

November 18,2010

AgendaQualities Needed For A Great Career

Services DepartmentDepartment DevelopmentStructure & DutiesSkill Set RequiredThe Bottom LineQuestions/Answers

What Qualities Does a Great Career Services Department Possess?

(Audience Participation)

Qualities of a Great Career Services Department:

Positive relationships with other campus departments

Have great relationships with the students on campus

Visible presence with community business partners to facilitate good working relationships

Open Door PolicyGreat Communication in place with staff, students

and external sitesGoals are clearly defined for each staff memberA successful track record of goals attainedAccurate recording of Student FilesVerifiable Quality Placement Rates

Developing a Successful Career Services Department

Understanding Positions/DutiesAssessing Key Skill Sets Required For Each

Position: Career Services Rep Account Services Rep Externship Coordinator

Understanding Core Positions and DutiesCareer Services

Rep(CSR)

Accounts Rep(AR)

Externship Coordinator

(EC)

Meaningful Workshops With All Students

Developing Relationships with Employers

Coordination of Externship Site Visits

Resume Writing Assistance

Cultivating Job Leads/Externship Opportunities

Externship Tracking

Mock Interviews With Students

Job Fair Coordinator Maintain Positive Relationships with Employers

Delivering Employer Feedback

Developing Networks for Graduates

Follow Up with Externship Sites

Motivating Students While Building Relationships

Job Orders Developed Assist with Student Development

Provide Ongoing Examples of Professionalism

Placing Grads In New Careers

Delivering Externship Feedback

Career Services RepresentativeDuties

Assist Students with Resume Writing

Utilize Campus Resources

Incorporate Mock Interviews

Teach Job Search SkillsDeliver Employer

FeedbackMotivate StudentsProvide Ongoing

Examples of Professionalism

Skill Set NeededCritical Eye for Editing

Excellent Communication Skills

Knowledge of Hiring Practices

Knowledge of Industry Standards

Ability to Deliver and Accept Feedback

Charismatic- The Ability To Build Strong Relationships

Results Oriented

Accounts Representative

DutiesNetworkingDeveloping

Relationships with Employers

Cultivating Job Leads/Externship Opportunities

Job Fair CoordinatorDeveloping Networks

for GraduatesPlacements

Skill Set NeededEnergetic-The Ability To

Build Solid Relationships

Excellent Communication Skills

Sales/Marketing Experience

Organizational SkillsUnderstanding Cycle of

AccountsAbility to Close the Deal

Externship Coordinator

DutiesCoordination of Site

VisitsExternship TrackingMaintain Positive

Relationship with Employers

Assist with Student Development

Skill Set NeededVery OrganizedGreat Attention to

DetailAbility to

Give/Receive Feedback

Ability to Build Meaningful Relationships with CS Staff

The Bottom Line“The Secret Sauce”Determine Staffing NeedsUnderstand the Roles of each positionAssessing Talent to ensure the right fit for every

positionManage Performance

Ensure that a quality training program is in place Utilize tracking tools to assess goals/success Recognize team for a job well done

Lead By Example Culture is Leader Led and it starts at the Top. The Quality of a school is determined by the quality of its

leadership

The End Result…..Verifiable Quality Placement Rates

Verifiable Quality Placement RatesBest Practices:

Keep accurate data in each student file Verify ALL placements and waiversDOCS sign off on all placements as well as CPEnsure that each placement utilizes core

competenciesConnect with employers to continue building

relationshipsCongratulation calls to all newly placed

studentsVisit top employers to thank them personally