the key to success in kbc - part 23 - hospitality industry.pdf

8/22/2019 The Key to Success in KBC - Part 23 - Hospitality Industry.pdf

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HOSPITALITY

INDUSTRY

1 1 / 4 / 2 0 1 3

VIPIN BANSAL

Hospitality Industry includes Hotels, Restaurants, Cruise,

Ferries, Transport, Casino, Tourism etc. Know about them

in details.


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Table of Contents

Acknowledgement.............................................................................................................................. 2

Preface................................................................................................................................................... 3

Hospitality Industry ................................................................................................................................. 4

International Chain of Restaurants ......................................................................................................... 5

Brief Details of Hotel Chains ................................................................................................................... 6

Federation of Hotels in India ................................................................................................................ 13

Questions related to this chapter............................................................................................... 14

Scoring System:............................................................................................................................... 15

Answers:............................................................................................................................................ 15

........................................................................................................................................ 15
http://d/HOSPITALITY%20INDUSTRY.docx%23_Toc371321482http://d/HOSPITALITY%20INDUSTRY.docx%23_Toc371321482


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Acknowledgement

When a book like this comes into existence, it was very hard to name

and thank all the people that helped me shape this book. It took me

Seven years to consolidate and format all the content in a manner that

may benefit the readers.

However, I always thank my wife for her continued patience and

understanding. I would like to express my sincere gratitude to my

father Shri Bhagwan Das Bansal who encouraged me and forwarded

invaluable support.

I would like to thank my sons Anurag and Gaurav for the tremendous

help I receive from them to design this book.


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Preface

As I mentioned in the previous parts that the idea of this book came

to my mind after reviewing so many competitive examinations in

examination halls or through Media and many people drop out

without any success. I think most of the time the reason was either

not enough preparation or lack of resources to enhance the

knowledge required to compete with others.

Thats why I started writing this book on various subjects so that it

can offer the basic guidance to the people preparing for the

competition. Nonetheless everyone can get benefitted with this set of

books because Ignorance is the curse of God, Knowledge is the wing

wherewith we fly to heaven.

The Key to Success has been written for the people trying to prepare

for any competition. Therefore the scope of this book is not to deep

dive on any subject rather swim across various layers which iswhat one need to qualify. However, this book cannot be used to gain

exhaustive knowledge on any given subject but it provides enough

information that you can easily remember and be better prepared

for anything.

At the end of the book, a multi-choice Questionnaire is given that

has only one correct answer. Try to attempt those questions on

your own and then check the correct answers from the AnswerSheet.

Good Luck !!!


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Hospitality Industry

he Hospitality Industry is a broadcategory of fields within theService Industry that includes

Lodging, Boarding, Restaurants, EventPlanning, Airlines, Taxi Service, CruiseLine etc.

The above are a several billiondollar industry that mostlydepends on the availability ofleisure time.

A hotel is an establishment thatprovides lodging facility on a

short term basis.

Motel is a small sized low riselodging establishment, most oftenlocated adjacent to a major roador Interstate highway with littleamenities.

Eco hotel is a hotel that hasmade important environmentalimprovements to its structure inorder to minimize its impact onthe environment. These hotelsfollow strict green guidelines. On-site transportation with greenvehicles, Serving Organic food,non-disposable dishes, fresh airsystem, water recycling forgarden and landscaping etc.

Coffeehouse or Caf servesprepared coffee and other hotbeverages.

Nightclub also known as aDiscothque is an entertainmentvenue which usually operateslate into the night. The music innightclubs is either live bands ora mix of songs played by a DJthrough a powerful PA system.

A pub, a house open to thepublic, is a drinking

establishment.

A Bed and Breakfast (B&B) is asmall lodging establishment thatoffers overnight accommodation

and breakfast.

A Restaurant is a businessestablishment which preparesand serves food and drink tocustomers. Meals are generallyserved and eaten on premises,but many restaurants also offertake-out and food deliveryservices.

o Restaurants usually servedifferent kinds of cuisinessuch as Continental,Mughlai, Italian, Chinese,Indian, French, Thai etc.

o The Proprietor of theRestaurant is called arestaurateur, a Frenchword.

o Restaurants are oftenprohibited from sellingalcohol without a meal.

A ferry is a ship used to carrypassengers and sometimesvehicles and cargo as well acrossa body of water. Most ferriesoperate on regular, frequent andreturn services.

A Casino is a facility whichhouses and accommodatescertain types of gamblingactivities.

o Casinos are mostcommonly built near orcombined with hotels,restaurants, retailshopping or other touristattractions.

o The term "Casino" is ofItalian origin. There arealmost 900 Casinospresently in the UnitedStates.

o Casino gambling is mainlyplayed in Australia,Canada, Germany, Goa


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(India), Italy, London,Macau (China), Malaysia,Netherlands, New Zealand,Singapore, South Africa,Spain, Switzerland, United

States of America, Vietnametc.o The cities Chicago, Las

Vegas (California), New

York are best knownplaces for Casinos.

Few countries have bannedGambling or Casino which are

China, India, Japan, Brazil,Pakistan, Bangladesh, Thailand,Iran, Mexico, Turkey etc.

International Chain of Restaurants

Name of the ChainCountry of

OriginFounded Main Service item

Total

Outlets

Applebee Georgia, USA 1980 Baby back ribs 32600

Arby Ohio, USA 1964 Beef Sandwiches 27000

Buffalo Wild Wings Ohio, USA 1981 Buffalo Wild Wings 16000

Burger King Miami, USA 1954 Burgers 36000

Chipotle Denver, USA 1993 Mexican Grill 18000

Domino Pizza Michigan, USA 1960 Pizza 29000

Gloria Chicago, USA 1979 Coffee 10000

HardeesN. Carolina, USA

1960 Burgers 26000In-N-Out California,USA 1948 Burgers 11000

Kenny Rogers Miami, USA 1991 Roast Chicken 10500

K F C Utah, USA 1952 Taco Bell, Chicken 45000

Krispy Kreme Winston, USA 1937 Dunkin Donuts 3700

Little Caesars Michigan, USA 1959 Pizza 23000

McDonald California, USA 1940 Burgers 31000

Panera Bread Kirkwood, USA 1993 Sandwiches 20000

Papa Johns Kentucky, USA 1984 Pizza 3000

Pizza Hut Kansas, USA 1958 Pizza 13000

Qdoba Colarado, USA 1995 Mexican Grill 600Popeyes Louisiana, USA 1972 Chicken Items 1800

Red Robin Seattle, USA 1969 Hamburgers 500

Starbucks Seattle, USA 1971 Coffee 20000

Subway London, U.K. 1965 Sandwiches 38000

Taco Bell California, USA 1962 Tacos 6000

Wendy Ohio, USA 1969 Burgers 6700


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Brief Details of Hotel Chains

Best Western International, Inc.is the world's largest hotel chain,

with over 4,200 hotels in over

100 countries. BestWestern founded by M.K.Guertin in 1946.

o The properties in Indiaare at Ahmedabad,Bathinda, Bengaluru,Darjeeling, Indore,Gurgaon, Hyderabad,Indore, Jamshedpur,Kolkata, Lucknow,Madurai, Mumbai, Goa,New Delhi, Surat,Vishakhapatnam etc.

Choice Hotels International, Inc.is a Hospitality Industry ofMaryland founded in 1939.

The company ownsthe Motel brands Comfort Inn,Quality Inn, Clarion etc.

Crowne Plaza is a chain of

hotels. It operatesin 52 countries with about 400properties. It operates usuallynear major airports.

Days Inn Inc. is a motel chainheadquartered in the UnitedStates. Founded in 1970, it isnow a part of the WyndhamHotel Group based in New

Jersey, USA. DaysInns worldwide locations includeArgentina, Canada, China,Egypt, India, Ireland, Italy,

Jordan, Mexico, Pakistan,Philippines, South Africa, UnitedKingdom, United States,

Uruguay, Greenland and NewZealand.There are about 2000

hotels worldwide.

Four Seasons Hotels, Inc. is aCanadian based Internationalluxury 5-star Hotel Management

Company. Thechain has 85 propertiesworldwide. Four Seasons doesnot own most of its properties. Itoperates them on behalf of realestate owners and developers.Four Seasons generally earns 3-5% of the gross income.

o Four Seasons has aproperty in Mumbaiwhich have about 200rooms and Indias highestRooftop Bar namely Aer.

Hilton Hotels, Hampton Inn and

Doubletree , EmbassySuites is an American globalhospitality company. It is ownedby the Blackstone Group.

As of today Hiltonbrands encompass 3900 hotelsin 91 countries.

o Indian locations are atBengaluru, Chennai,Vadodara, Goa, Gurgaon,New Delhi, Pune andMumbai.

Hyatt Hotels Corporation is anAmerican international companywhich was born upon purchaseof Hyatt House at Los AngelesInternational Airport in 1957.

o The original owners wereHyatt von Dehn and JackD. Crouch.


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o Hyatt has over 490 hotels

worldwide. InIndia Hyatt currentlymanages Grand Hyatt inMumbai and HyattRegency in Delhi, Pune,Mumbai, Kolkata andPark Hyatt at Goa.

o Hyatt is planning toenhance another 15 newhotels in India atBengaluru, Hyderabad,Chennai, Ahmedabad,Chandigarh, Gurgaon,Kerala, Goa, Jaipur and

Agra.o Grand Hyatt Mumbai is

the only property in Indiain which Hyatt owns 50per cent equity. Thebalance is owned by the

Juniper group of hotels.

Hotel Corporation of India Ltd.(HCI) is a public limitedcompany wholly owned by the

National Aviation Company ofIndia Ltd.o Air India decided to enter

the hotel industry. Theobjective was to offerpassengers a betterproduct, both at theinternational airport andother places of touristinterest. Airport Hotelsare the hotels which arelocated near the airports

of a city.o Centaur Hotel New Delhi,

Hotel Airport InternationalMumbai and Hotel AirportAshok Kolkata are theproperties of HotelCorporation of India.

InterContinental Hotels GroupPLC informally InterContinentalHotels or IHG is a British

multinational hotels companyheadquartered in Denham, UK.

It is the largest hotel company inthe world, having over 4,600hotels across over 100 countries.

IHG currentlyoperates and/or franchiseshotels globally mainly inVietnam, Australia, Bangladesh,Canada, China, Egypt, Germany,India, Italy, Japan, Kuwait,Mauritius, Nepal, New Zealand,Pakistan, Russia, Singapore,South Africa, Thailand, UnitedKingdom, United States.

o InterContinental HotelsGroup (IHG) has signed

13 new hotels in India tomake about 50 propertiesin near future.

o Holiday Inn is also amultinational brand ofhotels of InterContinentalHotels Group (IHG).

Indian Hotels Company Limited(IHCL), branded as Taj Hotelsisan Indian chain of hotels andresorts, headquartered inMumbai. This company is a part

of the Tata Group.o It owns and operates 93

hotels in 55 locationsacross India with anadditional 16 Intl hotelsin Africa, Australia,Bhutan, Malaysia,Maldives, Middle East, SriLanka, United Kingdom,United States of America.

o The first property wasopened in 1903 by

Jamshetji Tata, founder ofthe Tata Group.

o Most of Taj oldest andmost prestigious hotelshave been retained under


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the Luxury brand. Twoother brands are TajExotica and Taj Safaris.

o Vivanta by Taj is also aluxury hotel brand. It

caters to an upscalemarket and is positioneda step below the flagship

Taj brand.o The Gateway Hotels and

Resorts is a mid-marketbrand, positioned belowthe Vivanta.

Ginger Hotels is a part of TataGroup, a new brand establishedby Roots Corporation Limited.

Roots Corpn.Limited is a fully ownedsubsidiary of The Indian HotelsCompany Limited (IHCL).

o The first hotel of Gingerwas opened in Bengaluruin the year 2004. Itinitially charged INR 999per night but today itcharges INR 1500-2000

per night.

ITDC, The India TourismDevelopment Corporation Ltd. isa Hospitality, Retail andEducation company owned byGovernment of India underMinistry of Tourism. It wasestablished in 1966 and has 17properties under brand name of

Ashok Group of Hotels.

ITC Hotels is India's secondlargest hotel chain with over 100hotels headquartered in

Gurgaon. It is also theexclusive franchisee of TheStarwood Hotels and Resorts.

o ITC Hotel is votedamongst the bestemployers in Asia in the

hospitality sector. ITCLimited was founded in1975 with its firstproperty at Chennai asChola Sheraton.

oITC hotels currently ownsand operates 100 hotelsin 75 destinations.

o ITC Restaurants Bukhara,Peshawari, DumPukhtand Kebabs & Kurries arewell known cuisinebrands.

o ITC market a line of foodproducts, Kitchens ofIndia. The group todayoperates under Sheraton

Hotels, Fortune Hotels,

which has 54hotels in 41 cities acrossIndia under the name ofWelcom Heritage Hotels.

JW Marriott Hotels & Resorts,

namesake of JohnWillard Marriott, Founder,Chairman & CEO of MarriottInternational is a luxury hotelchain. Indias location are atChandigarh, Mumbai, Pune.

Jumeirah is a Dubai-basedinternational luxury hotel chainand part of Dubai Holding.

Jumeirah's portfoliohave won numerous travel andtourism awards and includesBurj Al Arab.

o Global Hotels include atMaldives, Shanghai,Germany, Rome, Istanbul,London.

o Jumeirah Group'sexpansion plans includeprojects in United Arab


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Emirates, Kuwait, China,Jordan, Qatar, Thailand,Egypt, Morocco,Indonesia, and Caribbeanunder development.

Kempinski Hotels S.A. is aninternational hotel chainfounded as the Hotel Betriebs-Aktiengesellschaft in Berlin,Germany in 1897, which makesit Europe's oldest luxury hotel

group.o The Corporate Office is

located in Geneva,Switzerland. Thailand'sCrown Property Bureau(CPB Equity Co. Ltd) hasthe majority holding inthe group.

o Kempinski Hotel currentlyoperates 80 Five-starhotels in 30 countries.

The locations of hotels inIndia are at Bengaluru,Chennai, Goa, Gurgaon,Kerala, Mumbai, NewDelhi and Udaipur.

Motel 6 is a major chain ofbudget motels with more than1,000 locations in the United

States and Canada.o Motel 6 was founded in

California in 1962 by twolocal building contractors,William Becker and PaulGreene. The partnersdeveloped a plan to buildmotels with room rate justUS$6 per night thatwould cover building costsand daily expense, hencethe company name "Motel

6".

Novotel is a mid-scale hotelbrand within the Accor group.

Novotel has about400 hotels and resorts in 60countries.

Oberoi Group is a hotel companyfounded in 1934 having itsheadquarter in Delhi.

Thefoundations of the Oberoi Groupwas laid in 1934 when Rai

Bahadur Mohan Singh Oberoi,founder Chairman of the groupbought two properties, TheClarke's in Delhi and TheClarke's in Shimla from anEnglishman.

o Oberoi, assisted by histwo sons, Tilak Raj SinghOberoi and Prithvi RajSingh Oberoi continuedthe expansion of theirgroup with properties

both in India and abroad.o Today, P.R.S.Oberoi is the

Chairman of The OberoiGroup and his son,Vikram Oberoi and hisnephew, Arjun Oberoiserve in the capacities of

Joint Managing Directorsat EIH Ltd and EIHAssociated Hotels.

o Recently, The Oberoi,Dubai was opened inJune, 2013.

o Under the Trident brand,the group owns, operate 9properties in India andone property in SaudiArabia.

o In India, the locations areat New Delhi, Bengaluru,Kolkata, Mumbai, Agra,

Jaipur, Udaipur, Kerala,Ranthambore (Sawai

Madhopur), Gurgaon,Simla.


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o Internationally at Bali,Indonesia; Mauritius,Egypt, Saudi Arabia,Dubai. Trident Hotels inIndia at Agra,

Bhubaneswar, Chennai,Coimbatore(underconstruction), Cochin,Gurgaon, Hyderabad and

Jaipur.

Park Plaza Hotels & Resorts is aworldwide brand of hotels,operating in Asia, Europe,Middle East, United States and

Asia.o These hotels are either

owned, franchised ormanaged to independentoperators by Park PlazaHotels & Resorts.

o In 2000 Carlson Hotelsacquired the Park PlazaHotels & Resorts brand.

Today, they are operated

by Carlson Rezidor HotelGroup.

Pride Group of Hotels is ownedby S.P. Jain, a CharteredAccountant of Madhya Pradesh.

He ventured byinaugurating the group's firsthotel in Pune in 1988.

o Within a short span oftime, the Pride Grouppositioned itself as aneminently successfulchain with fully ownedFive Star Luxury Hotels inNagpur, Ahmedabad,Bengaluru, Chennai,Kolkata, Cochin and

Jaipur.o The Pride KC Hotel & Spa

Panchkula, Chandigarhand Pride Tiger Woods

Resort Kanha, MadhyaPradesh are the latestaddition.

o The Pride Group iscurrently undertaking a

massive expansion plan.

Park Hotels is a group of luxuryfive-star boutique hotels in Indiabelonging to Apeejay SurrendraGroup, headquartered inKolkata, having its first propertyin Kolkata in 1967.

o Its hotels are located inBengaluru, Chennai,Hyderabad, Kolkata, NewDelhi, Mumbai, Goa andVisakhapatnam.

o New properties are underconstruction in Kochi,Kolkata, Pune, Jaipur,Coimbatore etc.

o The Park Delhi took upthe restoration of Jantar

Mantar in 2000 after anMoU with ArchaeologicalSurvey of India.

Radisson Hotels is aninternational hotel company withmore than 420 locations in 73

countries.o The first Radisson Hotel

was built in 1909 inMinneapolis, USA. Themajority of Radisson-branded hotels are locatedin the United States.

o The locations in India areat Chennai, Delhi, Noida,

Jalandhar, Varanasi,Alibaug (MS), Goa, Pune,Shimla, Khajuraho.

Ramada International is a largehotel chain owned and operatedby Wyndham Worldwide with its


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headquarters in Phoenix,

Arizona.o In India there are two

properties located at

Shahjehanpur and Alwar(Neemrana).

o Ramada developed achain of restaurants,which were located insidethe hotels under variousnames including UncleBen's Kitchen, PancakeCottage and Chez Bon.

Red Roof Inn is an economyhotel chain in the United States.

There are over 340Red Roof Inns in the UnitedStates. Few locations providecontinental breakfast and poolfacility. Red Roof Inn is a petfriendly hotel chain.

Ritz-Carlton Luxury HotelsCompany, L.L.C. is the parentcompany to the luxury hotelchain, The Ritz-Carlton Hotels.

o Ritz-Carlton operates 81luxury hotels and resortsin major cities and resortsin 26 countries worldwide.

o The company wasfounded in 1983 when thebrand was bought fromthe previous owners tostart The Ritz-CarltonHotel Company, LLC.

o The hotel company istoday a subsidiary ofMarriott International.

Royal Orchid Hotels is Indianhotel chain with properties in

Indian cities currently.

It was establishedby CK Baljee of Bengaluru in1973.

oRoyal Orchid Hotelscurrently has hotels inBengaluru, Gurgaon, NaviMumbai, Mysore, Jaipur,Pune, Chandigarh, Goa,Hyderabad, Mussoorieand Vadodara.

o It is expanding itsproperties in Bharuch,Shimla, Mumbai, GreaterNoida, Kolkata, Surat andChennai.

Super 8 Worldwide is the world'slargest budget hotel chain ofUnited States and Canada.

Few new propertieshave been spread over to China.It is a subsidiary of WyndhamWorldwide.

oSince the Tariff at thetime of opening theproperty was justUS$8.88 hence thenumeric brand name isSuper 8.

o Super 8 have about 2000properties in the UnitedStates and Canada.Mostly Super 8 propertiesdo not have Restaurants.

Shangri-La Hotels and Resorts isa Hong Kong based companythat runs the "Shangri-La","Kerry" and "Traders" brands of

hotels. Theproperties are found in Asia,Middle East, North America,Oceania and Europe. Presentlytwo properties at Delhi (Eros)

and Mumbai are operational.


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Starwood Hotels and ResortsWorldwide, Inc. is an Americanhotel and leisure company.

Itowns, operates, franchises andmanages hotels, resorts, spasetc. under its nine ownedbrands.

o More than 1,100properties are owned,managed or franchisedunder its brands ofStarwood, Westin,Sheraton, Four Points, WHotels, St. Regis, Le

Meridien, Aloft, etc.o In 2005, Starwood

purchased the LeMeridien which wasfounded by Air France in1972.

o Le MeridienHotels in India areAhmedabad, Pune,Mumbai, BengaluruCoimbatore, Delhi,

Jaipur, Cochin.

Sofitel is a French luxury hotelchain managed by Accor, whichopened its first property in

Strasbourg in 1964. In1995 Sofitel had 100 hotels in40 countries. In India only one

property is located at Mumbai.

Sun-n-Sand is a leading group offive star hotels which strives toserve both business and leisure

travelers. TheMumbai property is the flagshiphotel of the Sun-n-Sand groupand was commissioned in 1962.

o Since 1996, Mr. RajeshAdvani is the ManagingDirector.

o The group currentlyoperates 5 star hotels atPune, Shirdi, Mumbai andNagpur. Sun-n-Sand,Nagpur is latest additionto this group which wasopened in 2009 makingSun-n-Sand Hotels one of

the largest regional fivestar hotel chains inMaharashtra.

o All hotels have beenplanned and built keepingin mind the convenienceof both business as wellas leisure travelers.

o All the properties arelocated close to theairport.

Trident Hotels are five-starhotels owned and managed by

The Oberoi Group.Presently there are nine Tridenthotels in India. These are locatedin Mumbai, Gurgaon, Chennai,Hyderabad, Agra, Bhubaneswar,Kochi, Jaipur and Udaipur.

o Trident Hotels has beenrated the best first classhotel brand in India forfour consecutive years.


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Federation of Hotels in India

The Federation of Hotels andRestaurants Association of India,

popularly abbreviated as FHRAIis the Apex Body of the FourRegional Associations,representing the HospitalityIndustry, established in 1955 bydoyens of the Industry includingM.S. Oberoi.

This federation is now the 3rdlargest Hotel & RestaurantAssociation in the world.

The Federation is committed topromote and protect the interestsof the Hospitality Industry. It alsohelps the Hospitality Industry togrow, prosper and keep in pacewith the development in theInternational scenario.

With more than 3800 memberscomprising of approximately2500 hotels, 1200 restaurants,Hotel Management Institutes,Food Crafts Institutes, Associatemembers and 4 Regionalassociations, the federation istruly the voice of the HospitalityIndustry that brings severalmillion dollars to the IndianGovernment and employs morethan 17 million direct workers.

The four Regional Associationsare Hotel and RestaurantAssociation of Eastern India(HRAEI), Northern India (HRANI),Southern India (SIHRA) andWestern India (HRAWI).

The Eastern Zone i.e. HRAEIcovers West Bengal, Bihar,Odisha, Asom, Jharkhand,Meghalaya, Arunachal Pradesh,Nagaland, Mizoram, Sikkim,

Tripura and Andaman & NicobarIslands.

The Northern Zone i.e. HRANIcovers Delhi, Uttar Pradesh,Uttarakhand, Rajasthan, Punjab,Haryana, Himachal Pradesh,

Jammu & Kashmir andChandigarh.

The Southern zone i.e. SIHRAcovers Andhra Pradesh, TamilNadu, Karnataka, Kerala andPuducherry.

The Western Zone i.e. HRAWIcovers Maharastra, Gujarat,Madhya Pradesh, Chhattisgarh ,Goa and Daman and Diu.


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Questions related to this chapter

1. Which country has not bannedGambling in Public Place, officially, i.e.

CASINOs?(a) Japan (b) China(c) Mexico (d) Australia

2. Which brand of company deals inPizza business?(a) In-N-Out (b) Chipotle(c) K F C (d) Little Caesars

3. From which country, the wordCasino was derived?(a) Italian (b) Spanish(c) English (d) Dutch

4. When was Oberoi groups ofHotels Chain founded?

(a) In 1947 (b) in 1967(c) in 1934 (d) in 1952

5. The word Restaurateur wasoriginated from, meaning RestaurantOwner?(a) Latin (b) French(c) English (d) Dutch

6. Ginger Hotel chain is a brandchain of?(a) Choice Hotels(b) Starwood Hotels(c) Roots Corporation(d) Apeejay Group


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Scoring System:

The questions are divided into ten slabs of rating, as usual which has a numeral

value. These letters are A, B, D, E, G, H, L, N, O and S.

Answers:

1-d 2-d 3-a

4-c 5-b 6-c

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