the itunes app store. 5 fails. 5 solutions. 5 minutes

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The iTunes App Store 5 fails. 5 solutions. 5 minutes. Matt Mayer, ReignDesign (@matthewmayer) Mobile Mondays, 2009.06.29

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Apple have a reputation for making simple elegant products that "just work". But for developers, their iTunes App Store is full of FAILs. In this lightning talk, Matt Mayer of ReignDesigns describes some of the problems with the App Store and how to solve them.

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Page 1: The iTunes App Store. 5 fails. 5 solutions. 5 minutes

The iTunes App Store 5 fails. 5 solutions. 5 minutes.

Matt Mayer, ReignDesign (@matthewmayer)

Mobile Mondays, 2009.06.29

Page 2: The iTunes App Store. 5 fails. 5 solutions. 5 minutes
Page 3: The iTunes App Store. 5 fails. 5 solutions. 5 minutes
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The review process

Page 6: The iTunes App Store. 5 fails. 5 solutions. 5 minutes

A few adjectivesSlowInconsistentOpaqueSubjective

Page 7: The iTunes App Store. 5 fails. 5 solutions. 5 minutes

Seven hundred Quidditch fouls are listed in the Department of Magical Games and Sports records… The full list of these fouls, however, has never been made available to the wizarding public. It is the Department's view that witches and wizards who see the list ‘might get ideas’

J.K. Rowling, Quidditch Through the Ages

Page 8: The iTunes App Store. 5 fails. 5 solutions. 5 minutes

Reasons for rejection:“duplicates built-in functionality”“potentially offensive content”“use of Apple trademarks”“beta software”“logos don’t match”“undocumented API”….

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What can you do about it?Read the rules (written and unwritten)Make a fussIterate

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No sales metrics

Page 12: The iTunes App Store. 5 fails. 5 solutions. 5 minutes

Who is using my app?

How did they find my app?

Which countries?Which devices?Which versions?Which features?Which times of day?

Searching in iTunes?Related Apps?Advertising?Review sites?

Page 13: The iTunes App Store. 5 fails. 5 solutions. 5 minutes

What can you do about it?Use your own download pageRoll your own metricsUse third-party metricsSurvey your users

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iTunes Connect

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SORRY, YOU’RE NOT SADISTIC ENOUGH TO DESIGN THE ITUNES

CONNECT INTERFACE

Page 16: The iTunes App Store. 5 fails. 5 solutions. 5 minutes

iTunes Connect UX failsSlow response timesPoor usability for common tasksBreaks the Back button

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What can you do about it?Heartbeat (heartbeatapp.com)Pre-register your apps

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No protection for your IP

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What can you do about it?Complain to AppleFight fire with fire

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Payment structure

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Month 1

Month 2

Month 3

Get paid here

Earn here

Page 25: The iTunes App Store. 5 fails. 5 solutions. 5 minutes

The territories scam You need to hit $250 in each territory

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What can you do about it?Create an app pipelineIdentify your core markets

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Thanks!