The Infrastructure The Infrastructure Optimization JourneyOptimization Journey

Mike StoneMike Stone

Account Technology StrategistAccount Technology Strategist

Philip DuffPhilip Duff

Technology Specialist - InfrastructureTechnology Specialist - Infrastructure

Microsoft AustraliaMicrosoft Australia

AgendaAgendaWhat is Infrastructure Optimization?What is Infrastructure Optimization?

Why embark on the IO Journey?Why embark on the IO Journey?

Optimizing Core InfrastructureOptimizing Core Infrastructure

Starting the Infrastructure Starting the Infrastructure Optimization JourneyOptimization Journey

What Is Infrastructure What Is Infrastructure Optimization?Optimization?

What is Infrastructure What is Infrastructure Optimization?Optimization?

Based on the Gartner Infrastructure Based on the Gartner Infrastructure Maturity ModelMaturity Model

Co-developed with Gartner for a Microsoft Co-developed with Gartner for a Microsoft environmentenvironment

Split into three broad areasSplit into three broad areasCore IOCore IO

Business Productivity IOBusiness Productivity IO

Application Platform IOApplication Platform IO

Developed to change the focus of IT Developed to change the focus of IT resources from maintenance to delivering resources from maintenance to delivering new servicesnew services

6

Meeting the Challenge:Meeting the Challenge:Infrastructure OptimizationInfrastructure Optimization

• Technology sequencing Technology sequencing framework to build an framework to build an optimized Infrastructureoptimized InfrastructureMaps IT to organisational Maps IT to organisational capabilitiescapabilitiesDrive cost reduction, Drive cost reduction, security & efficiency gainssecurity & efficiency gainsBacked by analystsBacked by analystsProvides guidance and best Provides guidance and best practices for step-by-step practices for step-by-step improvementsimprovements

Models

Technology View of ModelTechnology View of ModelOne ExampleOne Example

No common identity No common identity management modelmanagement model

Identity management Identity management for user identificationfor user identification

Centralized configuration Centralized configuration and authentication, and authentication,

information protection information protection infrastructure infrastructure

Centralized Centralized administration, administration,

Federated Identity Federated Identity ManagementManagement

No server-No server-based based identity or identity or access access managemenmanagement t Users Users operate in operate in admin modeadmin modeLimited or Limited or inconsistent inconsistent use of use of passwords at passwords at the desktopthe desktopMinimal Minimal enterprise enterprise access access standardsstandards

Active Active Directory for Directory for Authentication Authentication and and Authorization Authorization Users have Users have access to access to admin modeadmin modeSecurity Security templates templates applied to applied to standard standard images images Desktops not Desktops not managed by managed by policypolicy

Policy Policy and Security and Security templates templates used to used to manage manage desktops for desktops for security security and settingsand settingsDirectory and Directory and certificate-certificate-based based Information Information Protection Protection InfrastructureInfrastructureCertificate Certificate Provisioning & Provisioning & Authorization Authorization for Mobile for Mobile DevicesDevices

Centrally Centrally manage users manage users provisioning provisioning across across heterogeneouheterogeneous systemss systemsFederated Federated Identity Identity Management Management across across organizational organizational and platform and platform boundariesboundaries

Why embark on the IO Why embark on the IO Journey?Journey?

End User Productivity

Poorly IntegratedSolutions

SecurityThreats

Competition

TechnologyChange

RegulatoryCompliance

CostReduction

Heterogeneity

IT ServiceManagement

The Challenge of The Challenge of TodayToday

Microsoft’s Promises to YouMicrosoft’s Promises to YouEnabling IT Pros & Development Teams Across the IT Enabling IT Pros & Development Teams Across the IT LifecycleLifecycle

Linking Infrastructure to Organisational Linking Infrastructure to Organisational PerformancePerformance

Organisations in the top 25% of IT Organisations in the top 25% of IT capability grew services 6.8% faster per capability grew services 6.8% faster per year than their peers in the bottom 25% year than their peers in the bottom 25% of IT capability. of IT capability.

Those in the top 25% of IT capability Those in the top 25% of IT capability enjoy 23% higher productivity per enjoy 23% higher productivity per employee than their peers in the employee than their peers in the bottom 25% of IT capability.bottom 25% of IT capability.

Isolating the impact of all IT functions Isolating the impact of all IT functions on Productivity shows that IT on Productivity shows that IT Infrastructure is a key determinant of Infrastructure is a key determinant of superior productivity. superior productivity.

Managers that are supported by better Managers that are supported by better information systems have significantly information systems have significantly better insight into, and control over, better insight into, and control over, key dimensions of their organisations. key dimensions of their organisations. 

Information Information technology fuels technology fuels growthgrowth

Organisations with Organisations with better IT have more better IT have more productive productive employeesemployees

Robust IT Robust IT infrastructure is a infrastructure is a key driver of key driver of productivity and productivity and growthgrowth

Information Information technology gives technology gives managers more managers more insight and control insight and control

Source: Enterprise IT Capabilities and Business Performance, Marco Iansiti, David Sarnoff Professor of Business Administration,

Harvard Business School George Favaloro, Principal, Keystone Strategy, Inc-March 2006

Infrastructure Optimization Infrastructure Optimization Improves IT EfficiencyImproves IT Efficiency

PCs managed per IT FTE

100

200

300

400

700

0

Organization

500

600

76$1,320

172$580

442$230

Avg PC’s per/IT FTEIT Labor/PC

Source: IDC data analyzed by Microsoft 2006

20% 60% 20%

How Can We Help You Build An How Can We Help You Build An Optimized Infrastructure? Optimized Infrastructure? Core Infrastructure Optimization ModelCore Infrastructure Optimization Model

Cost Center Cost Center

Uncoordinated, Uncoordinated, manualmanual

InfrastructureInfrastructureKnowledge not Knowledge not

captured captured

More Efficient More Efficient Cost CenterCost Center

Managed IT Managed IT Infrastructure Infrastructure

with limitedwith limited automation and automation and

knowledge captureknowledge capture

Managed and Managed and consolidated ITconsolidated IT InfrastructureInfrastructurewith extensive with extensive

Automation, Automation, knowledge knowledge

captured and re-captured and re-usedused

Fully automated Fully automated management, management,

dynamic resource dynamic resource Usage , business Usage , business

linked SLA’s. linked SLA’s. Knowledge Knowledge

capture capture automated and automated and use automateduse automated

Business Business EnablerEnabler

Strategic Strategic AssetAsset

Process Culture ViewProcess Culture ViewMicrosoft Operations Framework/ITIL in IOMMicrosoft Operations Framework/ITIL in IOM

ReactiveReactive

Ad hocAd hoc

Problem-Problem-DrivenDriven

““AvoidingAvoidingDowntime”Downtime”

Reactive Reactive

Stable ITStable IT

Request Request DrivenDriven

Change Change Management Management and Planningand Planning

““Keeping ItKeeping ItRunning”Running”

ProactiveProactive

AccountableAccountable

Increased Increased MonitoringMonitoring

Formal Formal ChangeChangeManagementManagement

SLA’sSLA’s

ImprovementImprovement

PredictabilityPredictability

““Quality Quality Driven”Driven”

ProactiveProactive

OptimizingOptimizingCosts and Costs and QualityQuality

AgileAgile

Self AssessingSelf Assessingand and ContinuousContinuousImprovementImprovement

““Taking The Taking The Lead”Lead”

Most effortMost effortspent in:spent in:

Best Practices That Optimize Best Practices That Optimize InfrastructureInfrastructure

Source: GCR & IDC data analyzed by Microsoft, 2006

Multiple Directories• Multiple directories• No PC Management• Many passwords; SDcalls• Manual user provisioning

Single directory for Auth• One authentication directory

$1320/PC Cost

$580/PC Cost

$230/PC Cost

Automated provisioning• Meta directory• Single Sign-on• Auto password reset• Auto user provisioning

None• No PC life cycle strategy• Many hardware configs• Many software config• Many images

Standardization• 3 or 4 yr PC refresh• Few hardware configs• Few software configs• Minimal # of images

Stds Compliance• Compliance auditing • Compliance Enforcement• Automated SW

Distribution

Minimal PC Security• Ant-virus• Reactive security

Limited PC Security• PC firewall• Automated patching

Comprehensive PC Security• Anti Spyware• Network Access Control

Comprehensive PC Security = $160/PC Savings

Standardization & Standards Compliance = $220/PC Savings

Identity Management = $210/PC Savings

100% 44% 17%

Optimizing Your Core Optimizing Your Core Infrastructure Infrastructure

Experiences from the fieldExperiences from the field

Microsoft’s Promises to YouMicrosoft’s Promises to YouEnabling IT Pros & Development Teams Across the IT Enabling IT Pros & Development Teams Across the IT LifecycleLifecycle

FY07 Core Model CapabilitiesFY07 Core Model Capabilities

Manage Complexity, Achieve Agility

Fully Automated IT Management

Lowest TCO and Highest ROI

Efficiency

Protect Information, Control Access

Minimize Security Risk

Enable appropriate access

IT is a Strategic Asset, Competitive Differentiator

Desired State

CROSS-MODEL ENABLERSCROSS-MODEL ENABLERS

Desktop, Server and Device ManagementDesktop, Server and Device Management

Security and NetworkingSecurity and Networking

Identity and Access ManagementIdentity and Access Management

Data Protection and RecoveryData Protection and Recovery

IT and Security ProcessIT and Security Process

Identity Presence Rights Mgmt Network Access

Technology View of ModelTechnology View of ModelOne ExampleOne Example

No common identity No common identity management modelmanagement model

Identity management Identity management for user identificationfor user identification

Centralized configuration Centralized configuration and authentication, and authentication,

information protection information protection infrastructure infrastructure

Centralized Centralized administration, administration,

Federated Identity Federated Identity ManagementManagement

No server-No server-based based identity or identity or access access managemenmanagement t Users Users operate in operate in admin modeadmin modeLimited or Limited or inconsistent inconsistent use of use of passwords at passwords at the desktopthe desktopMinimal Minimal enterprise enterprise access access standardsstandards

Active Active Directory for Directory for Authentication Authentication and and Authorization Authorization Users have Users have access to access to admin modeadmin modeSecurity Security templates templates applied to applied to standard standard images images Desktops not Desktops not managed by managed by policypolicy

Policy Policy and Security and Security templates templates used to used to manage manage desktops for desktops for security security and settingsand settingsDirectory and Directory and certificate-certificate-based based Information Information Protection Protection InfrastructureInfrastructureCertificate Certificate Provisioning & Provisioning & Authorization Authorization for Mobile for Mobile DevicesDevices

Centrally Centrally manage users manage users provisioning provisioning across across heterogeneouheterogeneous systemss systemsFederated Federated Identity Identity Management Management across across organizational organizational and platform and platform boundariesboundaries

Multi-level: Multi-level: operating operating

systems, system systems, system resources, resources,

applicationsapplications

Architect Architect Developer Developer IT IT ProPro

Capture Capture knowledge in knowledge in

modelsmodels

ITIL-basedITIL-based

IT and SecurityProcess

Security &Networking

Desktop, Server& Device Mgmt

Identity &Access Mgmt

Data Protection& Recovery

Knowledge-drivenManagement

VirtualInfrastructure

Design for Operations

How We Help You Get How We Help You Get DynamicDynamic

Starting the Infrastructure Starting the Infrastructure Optimization JourneyOptimization Journey

Identify where you are in the Identify where you are in the Infrastructure Optimization Infrastructure Optimization ModelsModels

Identify highest impact options Identify highest impact options

Identify biggest challengesIdentify biggest challenges

Build a plan that maps to your Build a plan that maps to your business and IT prioritiesbusiness and IT priorities

Work with Microsoft and/or our Work with Microsoft and/or our Partners to help you get startedPartners to help you get started

“Microsoft and it’s partners want to help you plan, build and execute on your journey to Infrastructure

Optimization”Visit www.microsoft.com/io for more details for more details

The Infrastructure Optimisation Seminar is aimed at: The Infrastructure Optimisation Seminar is aimed at: IT ManagersIT Managers Heads of Application DevelopmentHeads of Application Development IT Business Strategists. IT Business Strategists.

Brought to you by industry expertsBrought to you by industry experts

If you are trying to take control of costs, stop fighting fires If you are trying to take control of costs, stop fighting fires and move your IT Infrastructure from being an and move your IT Infrastructure from being an overhead to being a strategic business asset this day is overhead to being a strategic business asset this day is for you.for you.

Venue: Gold Coast Convention CentreVenue: Gold Coast Convention Centre

Date: 7Date: 7thth August 8:30 am to 5:15pm August 8:30 am to 5:15pm

© 2005 Microsoft Corporation. All rights reserved.© 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.