the informed banker why behavioral economics …...2018/08/23  · hooked how to build habit-forming...

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Proprietary / Confidential The Informed Banker Why Behavioral Economics Matters Presented by: Alix Patterson, Callahan & Associates August 23, 2018 The content for this presentation was created by Alix Patterson. The views and opinions expressed herein are those of the author, Alix Patterson, and do not necessarily reflect those of Harland Clarke.

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Page 1: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

Proprietary / Confidential

The Informed Banker

Why Behavioral Economics MattersPresented by: Alix Patterson, Callahan & AssociatesAugust 23, 2018

The content for this presentation was created by Alix Patterson. The views and opinions expressed herein are those of the author, AlixPatterson, and do not necessarily reflect those of Harland Clarke.

Page 2: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

Presenter

ModeratorChristine AhlgrenDirector, Strategic Business AlliancesHarland Clarke

PresenterAlix PattersonPartnerCallahan & [email protected]

Page 3: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

What is Behavioral Economics?

Page 4: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

“libertarian paternalism”

Page 5: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

The Why

Page 6: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

The Who

Healthy Not Healthy

43% 57%Source: Understanding and Improving Consumer Financial Health in America, CFSI, 2015

Page 7: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

3 Concepts

1. Mental Accounting

2. Commitments/ Pledging

3. Defaults

Page 8: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

Mental Accounting

Page 9: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

Commitments/Pledging

Page 10: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

Defaults

Page 11: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

Recommended Reading

Page 12: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

Q&A

Type your question in the chat panel

Presentation materials and video replay willbe provided within one week.

Visit harlandclarke.com/webcasts for thisand previous events.harlandclarke.com/LinkedIn

harlandclarke.com/Twitter

www.harlandclarke.com/webcasts

Alix PattersonPartner

The content for this presentation was created by Alix Patterson. The views and opinions expressed herein are those of the author, Amy Eagan and do not necessarily reflect those of Harland Clarke.

Page 13: The Informed Banker Why Behavioral Economics …...2018/08/23  · HOOKED How to Build Habit-Forming Products NIR EYAL WITH RYAN HOOVER SENDHIL MULLAINATHAN ELDAR SHAFIR Scarcity Why

Thank You