the increasing role of organisational culture

Innovative HR Data Visualizations

The Increasing Role of Culture as the Primary Driver of Performance in Organizations

Jayesh Menon

Singapore OD Conference

20-21 July , Marriott

2015 Micron Technology, Inc.

During the presentation, I hope to show you a few examples that might inspire you to creatively visualize your organizations data.

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What is corporate culture and how it affects performance

Measuring the worth of culture

Building the business case for culture

Agenda

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What is an organisational culture?

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Assumptions

Values

Artefacts

Edgar Schein


The way in which members of an organisation relate to each other, their work and the outside world in comparison to the other organisations

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Geert Hofstede


ORGANISATIONAL CULTURE FRAMEWORK- competing values

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Title/Subtitle and Content

Identical to main layout but includes the addition of a subtitle directly below the title.


Using metaphors to describe your org culture- Asking simple questions!

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Rats are quick-witted, resourceful and versatile.

With strong intuition and quick response, they always easily adapt themselves to a new environment. With rich imaginations and sharp observation, Rats can take advantage of various opportunities well. Rats have strong curiosity, so they tend to try their hands at anything, and they can deal with it skillfully.


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Oxes are known for diligence, dependability, strength and determination. Having a desire to advance and great patience, Oxes achieve their goals by consistent efforts. They are not influenced by others or the environment, but persist to do things in accordance with their ideas and capabilities. Before taking action, they will have a definite plan with detailed steps and add their strong faith and physical strength.

Tiger are brave, competitive, unpredictable, and self-confident. They are very charming and well-liked by others. But sometimes they are likely to be impetuous, irritable, and overindulged. They are stubborn personalitiesand work actively and boldly express themselves, and do things with a high-handed manner. They are authoritative and never go back on what they have said.


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Rabbits tend to be gentle, quiet, elegant, and alert; quick, skillful, kind, and patient; and particularly responsible. However, they might be superficial, stubborn, melancholy, and overly-discreet. Generally speaking, people who belong to the Rabbit zodiac sign have likable characters.

Dragon is the sole imaginary animal. The Dragon is the most vital and powerful beast with an infamous reputation for being a hothead and possessing a sharp tongue. In ancient times, people thought that Dragons could control everything in the world with their character traits of dominance and ambition.


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The Snake is the most enigmatic animal among the twelve zodiac animals. People born in a year of the Snake are supposed to be the most intuitive. Snakes tend to act according to their own judgments, even while remaining the most private and reticent. They are determined to accomplish their goals and hate to fail.

Horse are extremely animated, active and energetic. Horses love to be in a crowd, and they can usually be seen on such occasions as concerts, theater performances, meetings, sporting events, and parties.


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Goat are generally believed to begentlemild-mannered, shy, stable, sympathetic, amicable, and brimming with a strong sense of kindheartedness and justice. They have verydelicate thoughts, strong creativity, and perseverance, and acquire professional skills well. Although they look gentle on the surface, they are tough on the inside, always insisting on their own opinions in their minds. They have strong inner resilience and excellent defensive instincts. Though theyprefer to be in groups, they do not want to be the center of attention. They are reserved and quiet, most likely because they like spending much time in their thoughts.

The Monkey stands for brilliance and perseverance. They are endowed with highly adaptable abilities. Fresh and novel work always attracts their eyes.Their enthusiasm and curiosity urge them to finish tasks with high quality.


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Rooster are very observant. Hardworking, resourceful, courageous and talented, Roosters are very confident about themselves. Roosters are always active, amusing and popular among the crowd. Roosters are talkative, outspoken, frank, open, honest, and loyal individuals. Roosters expect others to listen to them while they speak, and can become agitated if others don't. Vain and boastful, Roosters like to brag about themselves and their accomplishments.

Dogs are loyal and honest, amiable and kind, cautious and prudent. Due to bearing a strong sense of loyalty and sincerity, Dogs will do everything for the person who they think is most important.


So which metaphor would you use?

Please note that I have left one animal out of the zodiac to be sensitive to other cultures.

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SUPER IMPOSING ORG CULTURE WITH NATIONAL CULTURES

Lewis model of national cultures

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Culture = Performance

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There is growing research to support this

Ref: Daniel R. Denison, Bringing corporate culture to the bottom line


Which comes first, organizational culture or performance?

Performance

Culture

Ref: Which comes first, organizational culture or performance? A longitudinal study of causal priority with automobile dealerships

JO - Journal of Organizational Behavior


According to arecent Cisco IBSG survey, 55 percent of respondents from companies with inclusive business environments are very confident about their organizations future revenue outlook, while only 35 percent of respondents from non-inclusive companies expressed this same level of confidence.

In addition, 93 percent of respondents from companies with an inclusive business culture said their companys investments in collaboration solutions have outperformed expectations in terms of the business value. By contrast, only 28 percent of respondents from noninclusive companies said that their companies investments in collaboration solutions have outperformed expectations.

Culture is hard to quantify, hard to measure and hard to ensure, but it is critical to execution and our ability to deliver - Mark Durcan, CEO of Micron.


Mes

Some more ways to measure the worth of YOUR company culture

Zappos trying to break the Dunbar barrier!


Does higher collaboration lead to increased productivity?

[Simulated Data]


Network diagram showing flow into and out of Front End.

Size is the relative population of the org; thickness of lines is relative flow volume to/from other organizations.

[Name of the R package to generate network diagrams: igraph]

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Better culture drives higher engagement

Difference between top quartile and bottom quartile organizations based on their engagement score are

12 % in customer ratings,

16% in profitability,

18% in productivity,

49% in safety,

37% in absenteeism,

60% in quality

Source: (Harter, Schmidt, Kilham & Agrawal,2009, Journal of applied psychology)

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Use Data Science / Machine Learning

Credit - http://www.r2d3.us


I highly encourage you to view this machine learning tutorial at R2D3.us

http://www.r2d3.us/visual-intro-to-machine-learning-part-1/

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Text

Creating a business case for cultural change

Why?

Attrition

Productivity

Reputation

Demographic

How?

Evolutionary

Revolutionary

Global

Local

When?

Timing

Phases

Flexibility

Who?

WIIFM

Lead

Impact


Which

Make your choices wisely


Thank you!

| July 23, 2016

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the increasing role of organisational culture

Recruiting & HR