the importance of integration to salesforce success
DESCRIPTION
Webinar: The importance of cloud integration to Salesforce.com customer success. This webinar was recorded in June 2011. More details here: http://info.informaticacloud.com/forms/webinar_salesforce_cloud_integration_flexera62311TRANSCRIPT
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The Importance of Integration to Salesforce Success
Watch the Recorded Webinar Here
www.InformaticaCloud.com
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Today’s Agenda
• The Importance of Integration to Salesforce Success
• Introducing Informatica Cloud
• Flexera Overview
• Interactive Demonstration
• Discussion
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Typical Salesforce Integration Scenarios
CustomerMaster
ProductMaster
Order History
Opportunity to
Order
• Other data management requirements include:• Data replication, analytics/BI, data cleansing, etc.
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Integration Drives Salesforce Success
vs.
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Welcome to Hybrid ITRequires cloud to ground and cloud to cloud integration
YourNewITOrg
SaaS PaaS IaaS
YourCompany
Mainframe
CustomApplication
CustomApplication
CustomApplication
CustomApplication
CustomApplication
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The Challenge: Aligning LOB and IT
Ease of Use &Maintenance
RapidDeployment
Performance ScalableArchitecture
EnterpriseFunctionality
IT
DevelopersSaas
AdministratorsBusinessManagers
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Driving IT and Line of Business Collaboration
Ease of Use &Maintenance
RapidDeployment
Performance ScalableArchitecture
EnterpriseFunctionality
IT
Developers
Cloud Services:Self-Service
Broader AdoptionTrusted Data
Cloud Platform:Common MetadataCommon Engine
Interoperable Jobs
Informatica Cloud
SaasAdministrators
BusinessManagers
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InformaticaThe #1 Independent Leader in Data Integration
• Founded: 1993
• 2010 Revenue: $650 million
• 5-year Average Growth Rate:20% per year
• Employees: 2,125+
• Partners: 400+• Major SI, ISV, OEM and
On-Demand Leaders
• Customers: 4,280+• 84 of Fortune 100
• 87%+ of Dow Jones
• Government Organizations in20 countries
• # 1 in Customer Loyalty Rankings (5 Years in a Row)
$150
$200
$250
$300
$350
$400
$450
$500
$550
$600
$650
2005 2006 2007 2008 2009 2010
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Informatica Cloud Update• +1300 companies
• +100K integration jobs/day
• +14B transactions/month
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True SaaS IntegrationMultitenant Cloud-based Service…
Your Company
2 1
http://www.informaticacloud.com/products/architecture-and-security.html
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2
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Your Company
3
SecureAgent
True SaaS IntegrationMultitenant Cloud-based Service…
http://www.informaticacloud.com/products/architecture-and-security.html
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Growing Hybrid Adoption
• Introducing Informatica Cloud Enterprise
• Best of Both Worlds options• Includes purpose-built Cloud Services
• Includes market-leading data integration platform
http://www.informaticacloud.com/products/editions.html
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Today’s Agenda
• The Importance of Integration to SaaS Success
• Introducing Informatica Cloud
• Flexera Overview
• Interactive Demonstration
• Discussion
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Case Study: Flexera Software
Jeff Henderson, Director of Business Systems
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StatisticsStatistics
Flexera Software
• Top 200 Software Company
• Solidly Profitable
• 450 Employees
• 80,000 Customers
• 20,000 FlexEnabled Applications
• 200,000,000 PC’s Receiving Software Downloads and Updates
• Market Leader
- Entitlement andCompliance Management (FlexNet Producer Suites)
- Enterprise LicenseOptimization (FlexNet Manager Suite)
- Installation and Packaging (InstallShield, AdminStudio)
• Seasoned Management Team
• Acquisitions To Date- ManageSoft- Intraware, Inc. - LinkRight Tracker- Honico GmbH
PerformancePerformanceHighlightsHighlights
•Global Company
•Over 20 Years Experience
•Industry De facto Standard
•Highly Skilled Consultants
•Awarded “Best Software Product for Software Producers” – SIIA 2007
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Our Challenge
• Why Salesforce?• Global team of Sales and Consulting personnel required a readily accessible
system on multiple devices• Customizable Forecasting
• Pipeline Management (Security)
• Ease of Use
• Timeframe?• Initial implementation was three (3) months for Enterprise Field Sales and
supporting personnel (110 users); onboarding Global Consulting team was a subsequent three (3) month effort
• Why integration was so important?• As we were only moving one group and supporting personnel for the initial
implementation, integration & synchronization with legacy on-premises CRM was critical path
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Why Informatica Cloud?
• Time was of the essence
• Sales cycle was accomplished with zero demos as we were already using Informatica Cloud prior to the Sales process being initiated
• Requirements for synchronization and replication of data
• Cloud-based ETL required no infrastructure costs/changes, and aligned with our IT direction of on-premise downsizing
www.informaticacloud.com
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Results - Topology
• Licensed Standard Edition• Data sync and replication
• Single Informatica Cloud Agent running on MSSQL 2008 R2 “Data Hub” server
• Data Hub syncs and transforms data from legacy on-premise CRM and Oracle 11.5.10 EBS environments, as well as additional enterprise dbs
• Two primary active task flows for synchronization
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Results• 52 Cloud Data Sync Tasks and Single
Daily PROD Cloud Data Replication
• Account & Contact sync with on-prem CRM every 10 min
• Actuals from Oracle upserted via Data Hub every 30 min for Pipeline + Actuals revenue forecasting
• Closed Won Opportunities in Salesforce.com sent every 10 min to legacy CRM to kickoff Order Management Process
• Employee and Time Off data sync for internal applications moved to Force.com platform from on premise legacy environments
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Results - ROI
• Initial implementation cycle: two weeks, began pre-Sale completion
• Used one (1) day of consulting time toget us started
• Zero hardware costs, zero training costs
• Extensible with Plug-In architecture, integration with PowerCenter, and PowerExchange for future growth
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Next Steps
• Move toward direct integration(s) using Plug-Ins
• Move to Informatica Cloud Standard for REST API, Event-based scheduling, and a dev/test sandbox instance
http://www.informaticacloud.com/products/323-summer-11-whats-new.html
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Demonstration
http://www.youtube.com/user/InformaticaOnDemand
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Resourceswww.informaticacloud.com
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Informatica: Driving Salesforce Success• Experience and Momentum
• 5 year history of cloud integration
• +1,300 companies, +100K jobs/day, +13B transactions/month
• Powerful Platform• Market-leading data integration and data
quality technology on any combination of on-premise and cloud
• Summer 2011 Release• Continued focus on simplicity, enterprise-
class, unified hybrid, universal cloud support
www.InformaticaCloud.com
http://www.informaticacloud.com/products/323-summer-11-whats-new.html
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Resources• Twitter: @infacloud
• www.InformaticaCloud.com
https://app.informaticaondemand.com/saas/registerUser.do