the impact of behavior styles
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The Impact of Behavior Styles. Exercise: Let’s find out something about ourselves…. Complete the Communication Behavior Style Exercise Circle every word that describes you at school There are no right or wrong answers No one will see your selections. COMMUNICATION BEHAVIOR STYLE EXERCISE. - PowerPoint PPT PresentationTRANSCRIPT
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The Impact of Behavior Styles
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Exercise: Let’s find out something about ourselves…
• Complete the Communication Behavior Style Exercise– Circle every word that describes you at
school– There are no right or wrong answers– No one will see your selections
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CRITICAL INDUSTRIOUS PUSHY STRONG-WILLED
INDECISIVE PERSISTENT SEVERE INDEPENDENT
STUFFY SERIOUS TOUGH PRACTICAL
PICKY EXPECTING DOMINATING DECISIVE
MORALISTIC ORDERLY HARSH EFFICIENT
ALOOF THOUGHTFUL COLD GOAL-ORIENTED
CONFORMING SUPPORTIVE MANIPULATING AMBITIOUS
UNSURE RESPECTFUL EXCITIBLE STIMULATING
INGRATIATING WILLING UNDISCIPLINED ENTHUSIASTIC
DEPENDENT DEPENDABLE REACTING DRAMATIC
AWKWARD AGREEABLE EGOTISTICAL FRIENDLY
WISHY-WASHY APPROACHABLE FLAKY CREATIVE
COMMUNICATION BEHAVIOR STYLE EXERCISE
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Behavior Styles Exercise
ANALYZER CONTROLLER
Organizer PERSUADER
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Your Behavior Style
• External conditions and situations exist at the present time that may impact your current response
• Avoid labels
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Tasks vs. People
More, better, faster Capable, competent
Likeable
Tasks People
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Process vs. Expediency
Thorough, comprehensive, Fast, gut, quick
need to make one RIGHT
decision
Process Expediency
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Behavior Styles
Task
People
Process Expediency
ANALYZER CONTROLLER
Organizer PERSUADER
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Behavior Styles
Task
People
Process(Ask)
Expediency(Tell)
ANALYZER CONTROLLER
Organizer PERSUADER
(Do)
(Do with)
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Behavior Styles
Task
People
Process(Ask)
Expediency(Tell)
Accuracy Action
ApprovalAppreciation
ANALYZER CONTROLLER
STABILIZER PERSUADER
(Do)
(Do with)
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Analyzers
• Tendency towards perfectionism• Deal with facts, data, logic, details• Sometimes slow to make decisions• May appear overly cautious and not good risk-
takers• Decisions and information provided are usually
accurate and thoughtful• Feelings and emotions kept inside
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Organizers
• “Warm and fuzzies”• People and friendships are very important• Like to get others involved in activities• Good at juggling multiple tasks• Concerned about feelings of others• Less inclined to speak their mind openly• Can get hurt feelings or be offended easily
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Persuaders
• Party people• Love to have a good time• Highly creative and enthusiastic• Operate primarily by intuition• Little tolerance for those who are not expressive• Easily bored• Difficult to keep on task• Easily distracted
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Controllers
• Strong, decisive and results-oriented• Provide strong guidance for others• May appear pushy at times• Demanding of themselves and others• Highly self-critical• Resent those who “waste” time with idle chit-
chat
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Positives and Negatives per StylePos
IndustriousPersistentSeriousExactingOrderly
Pos Strong-willed Independent
PracticalDecisiveEfficient
PosSupportiveRespectful
WillingDependableAgreeable
PosAmbitious
StimulatingEnthusiastic
DramaticFriendly
A C
PO
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Positives and Negatives per StyleNeg
CriticalIndecisive
StuffyPicky
Moralistic
Neg Pushy Severe Tough
Dominating Harsh
NegConforming
UnsurePliable
DependentAwkward
NegManipulative
ExcitableUndisciplined
ReactingEgotistical
A C
PO
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Positives and Negatives per StylePos
IndustriousPersistentSeriousExactingOrderly
NegCritical
IndecisiveStuffyPicky
Moralistic
Pos Strong-willed Independent
PracticalDecisiveEfficient
Neg Pushy Severe Tough
Dominating Harsh
PosSupportiveRespectful
WillingDependableAgreeable
NegConforming
UnsurePliable
DependentAwkward
PosAmbitious
StimulatingEnthusiastic
DramaticFriendly
NegManipulative
ExcitableUndisciplined
ReactingEgotistical
A C
PO
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Discussion
• Look at the “Positives and Negatives per Style” matrix.
• Do those ring true for you? Do they suggest approaches that may result in successful outcomes when working with or communicating with people whose style is different than your own?
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Potentially toxic relationships
Natural tensions occur between individuals whose orientations are dramatically different from one another:
Analyzer Persuader
Controller Organizer
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Potentially compatible relationships
Controller and AnalyzerAnalyzer and OrganizerOrganizer and PersuaderController and Persuader
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With Analyzers…
DO… DON’T…- Prepare in advance - Be disorganized or messy
- Be accurate - Be casual, informal or loud
- Be direct - Rush decision-making
- List pros and cons - Fail to follow through
- Present specifics - Waste time
- Be persistent - Leave things to chance
- Use timetables for actions- Threaten or cajole
- Provide tangible, practical- Use opinions as evidence
evidence - Be manipulative
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With Organizers…
DO… DON’T…- Start with a personal comment - Rush into business- Show sincere interest in them as - Stick constantly to
people business
- Listen and be responsive - Force them to respond quickly
- Be casual and non-threatening - Be demanding
- Ask “how” questions - Debate facts & figures
- Watch for hurt feelings - Be abrupt
- Provide assurances - Be patronizing
- Decide for them
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With Controllers…
DO… DON’T…- Be specific & brief - Ramble or waste time
- Stick to business - Be disorganized or messy
- Be prepared - Leave loopholes or be unclear
- Present facts clearly - Ask rhetorical questions
- Ask “what” questions - Make decisions for them
- Provide alternative solutions - Speculate
- Take issue with facts - Be directive
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With Persuaders…
DO… DON’T…- Be fast-moving, entertaining - Legislate
- Leave time for socializing - Be cold, aloof, or tight-lipped
- Talk about their goals - Press for solutions
- Deal with the “big” picture - Deal with details
- Ask for their opinions & ideas - Be dogmatic- Provide examples from people - Talk down to them
they believe are important
- Offer incentives or rewards
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Impact of Tension on Behavior
• How does tension impact our behavior?
• Do all styles react the same way?
• What happens when we can’t get rid of the tension?
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Tension – Reaction Behavior
NitpickLeave
Prove they are “right”Pull away
Withhold emotions
ExplodeBlameDictate
Take overSuppress emotions
Wait too long to actTell others
AvoidGive in & get evenWorry emotionally
Verbal attackTalk about everything
Cry“Dump” it & forget it
Overreact emotionally
(Analyzer)
(Organizer)
(Controller)
(Persuader)
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Four Domains of Emotional Intelligence
Self Awareness
Self Management Social Awareness
Relationship Management
SocialCompetencies
PersonalCompetencies
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Watch your words; they become actions.
Watch your actions; they become habits.
Watch your habits; they become character.
Watch your character; it becomes your destiny.
Frank Outlaw
Food For Thought