the impact of asean mutual recognition arrangement to tourism & hospitality education october...
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The Impact of ASEAN Mutual Recognition Arrangement to Tourism & Hospitality
Education
October 11, 2013National University
OUTLINEASEAN QualificationsASEAN ToolboxNext StepsReviewCall to Action
Competency & Labor Division Listing242 competency – from ASEAN Common Competency
Standards for Tourism Professionals (ACCSTP) 2 primary and 6 secondary labor divisions32 job titles52 qualifications
Certificate IICertificate IIICertificate IVDiploma Advanced Diploma
Combination of:Core and Generic Competencies
Functional Competencies
Primary Division(First Labor Division) (Second Labor Division)
Hotel Services Front OfficeHousekeepingFood ProductionFood and Beverage Services
Travel Services Travel AgencyTour Operations
Six Labor Divisions
Hotel Services Hotel Services (22 job titles)(22 job titles)Front OfficeFront Office1.1.Front Office ManagerFront Office Manager2.2.Front Office SupervisorFront Office Supervisor3.3.ReceptionistReceptionist 4.4.Telephone OperatorTelephone Operator
5.5.Bell BoyBell Boy
Food ProductionFood Production1.1.Executive ChefExecutive Chef2.2.Demi ChefDemi Chef3.3.Commis ChefCommis Chef4.4.Chef de PartieChef de Partie5.5.Commis PastryCommis Pastry6.6.BakerBaker7.7.ButcherButcher
Housekeeping 1.Executive Housekeeper2.Laundry Manager3.Floor Supervisor4.Room Attendant5.Public Area Cleaner
F&B Services1.F&B Director2.F&B Outlet Manager3.Headwaiter4.Bartender5.Waiter
Travel Services Travel Services (9 job titles)(9 job titles)
Travel AgenciesTravel Agencies
1.1.General ManagerGeneral Manager2.2.Assistant General ManagerAssistant General Manager3.3.Senior Travel ConsultantSenior Travel Consultant
4.4.Travel ConsultantTravel Consultant
Tour OperatorTour Operator1.1.Product ManagerProduct Manager2.2.Sales and Marketing ManagerSales and Marketing Manager3.3.Credit ManagerCredit Manager4.4.Ticketing ManagerTicketing Manager5.5.Tour ManagerTour Manager
Certificate
II Certificate
III Certificate
IV Diploma Advanced Diploma
Sub-Total
Food & Beverage 2 2 3 1 1 9
Food Production 2 3 3 1 1 10
Front Office 1 1 1 1 1 5
Housekeeping 1 1 1 1 1 5 Tour
Operation (Management)
2 3 4 2 1 12
Travel Agencies 3 3 3 1 1 11
TOTAL 11 13 15 7 6 52
Qualifications
Competency ClustersCommon coreRestaurant ServicesEnglish Language ProficiencyManagement & LeadershipTravel Agency – ticketingCommercial CookeryHotel Front Office
Tour Guide ServicesHousekeepingPatisserieSecurity Services Food and Beverage ServiceGeneral AdministrationFinancial AdministrationHuman Resource
Development
Competency Clusters – Hotel Services
Cluster Restaurant ServicesCommon Core 21Commercial Cookery 21Commercial Catering 7Patisserie 10Food & Beverage Service 16Customer Service & Sales Marketing 7General Administration 14Financial Administration 9Human Resource Development 12Management & Leadership 16English Language Proficiency 11
Competency Clusters – Hotel Services
Cluster Front Office & Housekeeping
Common Core 19Hotel Front Office 12Housekeeping 7Security Services 10Customer Service & Sales Marketing 7General Administration 13Financial Administration 8Human Resource Development 12Resource Management 14English Language Proficiency 11
Competency Clusters – Travel Services
Cluster Travel Services
Common Core 16Travel Agency - Ticketing 19Tour Guide Services 19Tour Operations 18Customer Service & Sales Marketing 23General Administration 13Financial Administration 6Human Resource Development 15Resource Management 20English Language Proficiency 4
Sample QualificationFood and Beverage
http://www.tourismindustryboard.org/resources/compiled-reports/
Food and Beverage Qualifications
Certificate II in FB (Waiting)
Advanced Diploma in Food and Beverage ( Management)
Certificate III in FB (Beverage)
Certificate III in FB (Waiting)
Certificate II in FB (Beverage)
Diploma of Food and Beverage (Supervision and Administration)
Certificate IV in FB (Beverage)
Certificate IV in FB (Waiting)
Certificate IV in FB (Operations)
Certificate II in Food and Beverage (Waiting)
There are 21
There are 17
There are 9
• Summary• Restaurant Service - 21• Food and Beverage Service – 17• Financial Administration – 9• Total – 37
Select
only 8
Select 2 out of 11
Competency Matrix for Food &Beverage Qualification
Cluster No.
CII (w)
CIII(W)
CIV(W)
CII (B)
CIII (B)
CIV (B)
CIV (superviso
n)
Dip in (Sup &
Admin)
Ad Dip (Mgt)
Core and Generic Competencies 13 19 21 13 19 21 21 22 22
Common Core 21
8 9
8 9
Food and Beverage Service 17
12 1211
4 5Financial Administration 7 3 3
Customer Service, Sales and Marketing 7 1
3
1
3
4 6
Human Resource Development 8
4
3 3Management and Leadership 17 3 3
General Administration 14 3 4English Language Proficiency 9 2 3 3 2 3 3 3 4 5
any relevant elective 2 5 6 2 5 6 7 16 18
total 25 37 45 25 37 45 46 62 69
Comments on the QualificationInternship/practical placement
For students with no experience, highly recommendedFor students with “sufficient” opportunities to practice is not
needed anymoreFunctional competencies
“elective” in nature, and can be chosen by student, provider or by the employer/industry
Minimum number onlyNo Certificate 1, as very basic, but incorporated in Certificate IIDevelopment of Recognition of Prior Learning, “RPL” to assist those
with experience but no formal qualifications
Go to: http://www.waseantourism.com/
Press “here”
“guest1”
Approved Toolboxes= 47 plus 98
= 145 competencies
Clean and prepare rooms for in-coming
guests
• AM – Assessor Manual, doc and pdf• CS – Competency Standard• PPT – powerpoint• TG Trainer’s Guide, doc and pdf• TM - Trainee’s Manual, doc and pdf
Trainee ManualGlossary of terms &
acronymsTrainee notes/training
contentWork ProjectsSummariesEvaluation SheetRecommended reading
materials.
Trainer GuideTraining PowerPoint
slidesTrainer notesRecommended training
equipment.
Powerpoint Presentation• PowerPoint
Presentation• Instructions for
Trainers for Using PowerPoint
Assessor ManualOral QuestionsWritten Questions with
Model AnswersThird Party StatementObservation ChecklistCompetency Recording
Sheet.
How to use?Training and education providers
Choose the qualificationDownload the appropriate competenciesReview the materialsUndertake a curriculum mapping“enrich” the materials with additional
informationPrepare the final materials
Curriculum MappingCompare
Your school curriculum which is CHED compliantASEAN qualificationsTESDA qualifications
Choose common competenciesAdd “unique” competencies that will create a
“competitive edge,” or “niche”Finalize curriculumAdd assessment and certification as part of your
validation
How to use?Industry
Review and align positions with competency requirements
Align training and development with ASEAN standards
Hire employees who are certified
Next StepsMRA Awareness Seminars Master Assessor/Trainers Training – Metro Manila and
CebuConduct ASEAN Assessor and Trainor training in regionMOU with all organizations – DOT, DepEd, TESDA, CHED,
TIBFIIncrease TIBFI MembershipConduct Assessment and Certification
Call to actionThe Impact of ASEAN Mutual Recognition
Arrangement to Tourism & Hospitality Education
Be ….
Helpful OpportunisticSmart-erPatientIndustry relevantTESDA compliantASEAN friendlyBetterLearnedEager
PITABLE
HOS
Are you
OUT?
Are you IN?
I’m IN!
ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education
ASEAN QualificationsASEAN ToolboxNext StepsReviewCall to Action
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PhilippinesLearning.
COHREPCOHREPCouncil of Hotel and Restaurant Council of Hotel and Restaurant Educators of the PhilippinesEducators of the Philippines
Email : [email protected] Website : http://www.cohrep.net Secretariat : Carla CoMobile No. : +63 9162444605Fax Number : (02) 527 1761Trunk Line : (02) 527-8251 to 56 local 164
TIBFITIBFITourism Industry Board Foundation Inc.Tourism Industry Board Foundation Inc.Email : [email protected] Website : http://www.tourismindustryboard.org/Secretariat: Christian “Keesha” ButedMobile No.: +63 927 4146809
Tina [email protected]