the human side of technology ipi tampa - may 2007 rod weis, director peter lange, associate director
TRANSCRIPT
The Human Sideof Technology
IPI Tampa - May 2007Rod Weis, Director
Peter Lange, Associate Director
Solving Problems With Technology
E-Services• Citation Payment• Citation Appeals• Parking Account• Access Device Activation• RV Reservations• Bikes• Online Wait List• Occupancy• Permit Sales• Permit Distribution
Manage Tactically & Strategically
• We never have the time to think strategically
• Remember IT does not drive the strategic vision of the department
• The “CIO” should think strategically• Think of long range impact of a
technical decision
Organizational Philosophy
• Technology at the table• Software guru - knows the
technical side and the business side inside out
• Use the software• Hardware becomes
less important• Business analyst – might be more
appropriate• Developers• Power users
Our Philosophy
Technology is best when it is invisible
What does the staff think
• Screenshot of appeals
What does the staff think
Customer Communications
• waitlist
What does the staff think
What does the staff think
Moving Business to the Web
1000
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2003 2004 2005
Online Transactions
Call Volume
What does the staff think
Permit Distribution
Questions?
Rod Weis [email protected] Peter Lange [email protected]
http://transport.tamu.edu979-845-9700
Presentation available at http://transport.tamu.edu/IPI