the hospitality solutions companysupervisory course • unit standards accredited with seta r2 000...

HSC TRAINING HUBS

the hospitality solutions company


TRAINING DESCRIPTION INFO ON TRAINING COST PER PERSON

Basic Waiter Training • Class offered once a month at our training hub• Minimum of 20 pax per classroom • Certificate of Attendance

R550 per person

Basic Wine Training • Class offered once a month at training hub• Minimum of 20 pax per classroom • Certificate of Attendance

R550 per person

Basic Bar Training • Class offered once a month at our training hub• Minimum of 20 pax per classroom • Certificate of Attendance

R550 per person

Rock Star Training • HSC’s original RockStar training (read more below) R950 per person

Housekeeping Training • Class offered once a month at our training hub• Minimum of 20 pax per classroom • Certificate of Attendance

R550 per person

Lobster Ink • Charge based on 30 pax joining – but can look at cost per course – to be discussed with HSC R550 per person once off

SA Specialist • Cost includes trainer, manual and certificate R550 per person once off

Supervisory Course • Unit standards Accredited with SETA R2 000 per person

Restaurant Management Course • Course runs twice a year for 6 months R1 500 per person

SACA Courses – South African Chefs Association • Cost varies dependent on the courses and selection HSC to assist with booking

of courses

Barista Coffee Training • Course dates dependent on class numbers R2 500 per person

Health and Safety • First Aid – offered twice a year• Fire Awareness – offered twice a year• SHE Rep – offered twice a year

R1 500 per personR1 500 per person R1 500 per person

WE ARE PROUD

TRAINING COURSESTO OFFER THE FOLLOWING

This course will train your service staff from the opening for the day, until closing time. It also describes the types of services, guest circle, service sequences and procedures and other important topics for a smoother operation such as shift handover and closing. This is great for a refresher course or for new recruits.

We often assume that everyone knows the wine basics from grapes to service but evidence shows that only 20% of people know more than the minimum.

Topics covered:

� Introduction to industry.

� Commitment.

� Having SMART goals.

� Appearance and punctuality.

� Product knowledge.

� Mise and place.


BASIC WAITER TRAINING

BASIC WINE TRAINING

� Buffet service.

� A la Carte service .

� Tray service.

� Menu knowledge.

� Dealing with guests.

Topics covered:

� Where did wine start.

� The Wine industry.

� Storage of wine.

� Serving of wine.

� Wine styles.

� How to taste wine.

� Matching wines with food.

� Sensible wine drinking.

� Factors of wine making.

� From the vineyard to the winery.


The world of bartending is ever changing. One day the trend is craft beer the next it’s Gin and Tonic. HSC will teach bartenders the latest as well as classic ways to run a bar as well as stock control, customer service, hygiene and regulation. a Fun course for all service staff.

BASIC BAR TRAINING1 DAY COURSE

Topics covered:

� Understanding chemicals.

� Health and safety.

� Housekeeping 101.

� Covering areas of rooms and public areas.

HOUSEKEEPING 1011 DAY COURSE

HSC can offer 3 day advanced courses on client request

Your guest rooms are your most profitable areas and you need to be perfectly presented. HSC will train your team on the basics.

ROCKSTAR WAITERS


HSC TRAINING

What is a ROCKSTAR WAITER?

RockStar waiters consider Food and Beverage service as a profession; and not just a job.#hscsuperheroes

RockStar training will suit those waiters and butlers who show a special dedication and ability to service. They should have great communication skills and energy.

The training includes the behaviours expected of a RockStar butler, principles of leadership and self management, not just service skills.

RockStar Waiters are equipped to do the following:

� Silver service.

� Table service.

� Etiquette.

� Wine service.

� Attention to detail.

� How to create an image.

� Delivering service aligned to organisation brand promises.

� Food hygiene.

� Dealing with aggrieved customers and conflict resolution.

� Supervising staff.

� A knowledge of the local area.

� Conversations with international & local guests and clients.

LOBSTER TRAININGONLINE


Lobster Ink is a hospitality education platform that teaches international standards, skills and product knowledge to hospitality staff and management, across 120 countries and 90 nationalities.

Lobster Ink uses detailed high-definition video content that is streamed to desktops, laptops,

In these courses the staff will have a greater idea on what is expected of them. They will be able to do the training in a classroom or even at their own time. They only require a smart phone/lap top/ tablet and data.Proven to motivate and develop individuals.

The SA Specialist programme is an interactive learning experience designed to improve your knowledge of South Africa and equip you with the skills to sell South Africa as a tourist destination;

There are two courses:

� SA Specialist: Essentials.

� SA Specialist: Experiences.

Why become an SA Specialist:

� You can brand yourself as an SA Specialist or South African travel expert in your marketing materials.

� You will increase your knowledge of South Africa, thereby increasing your earning potential.

� You will be able to create more enhancing packages for your clients, enhancing your reputation as a go-to

SA SPECIALIST

person for South African travel, and increasing your business opportunities.

� There’s the opportunity to turn your knowledge into wealth.

� Personal fulfilment – tourism is a dynamic and exciting industry; you can maximize the role you play within it.

mobile and tablet devices. This makes it the training system of choice for the world’s finest hospitality establishments. There is a total of 25 course online – all course details available on request.

in essence, you become an expert on South African travel, giving you the opportunity to market yourself as such and to improve the level of service you give to clients.

2 days a month classroom training at HSC Training Hubs.


SUPERVISORY COURSE

WHAT WILL BE COVERED IN THE COURSE:

Module 1

Your management role and your relationship to other managers

Supervisors are first line of management. They play an important role in the effectiveness and efficiency of any business. This module will help you understand your management responsibility and tasks. It will also help you understand your relationship with other managers. You will further get guidance on how to interact effectively with other managers and build networks.

Module 2 Manage yourselfYou cannot manage others if you don’t manage yourself effectively. This module will help you develop skills in prioritising and managing your own time and work as well as that of your team, to ensure that you and your team achieve the results expected. The better you can prioritise and manage time and tasks, the more successful you will become.

Module 3 Induct new team members

You are only as successful as your team. Employee training is very important for any company, and effective induction for new employees should be a priority. Induction training helps new employees settle quickly, and gives them a sense of belonging, which contributes to their motivation.

Module 4 Lead your teamLeaders influence their team. Leadership is an important function of management which helps to improve efficiency and achieve team goals. Team leaders set the tone for the team. This module will help you become a great leader inspiring others to succeed.

Module 5 Motivate your team A motivated team means highly productive staff. This module will help you understand what motivates people, and what techniques you can use to increase motivation in the team.

Module 6Ensure your team meets the standards

If your team does not meet the standards, you are not successful. You are responsible for ensuring that the team meets the standards consistently. This module will develop your skills in communicating standards, monitoring performance and evaluating the performance against standards.

Module 7Enhance team performance through knowledge of yourself

Knowledge of yourself and your team members will help you perform at maximum effectiveness. It will also help with conflict resolution.

Module 8Effective team meetings

Meetings are used to communicate with your team and to make decisions that affect the team and its performance. It is important that meetings are purposeful and that time is used efficiently. This module will develop your skills in planning and conducting meetings in a manner where every team member is involved. You will also learn how to ensure that decisions are implemented. You will further learn how to handle conflict in meetings.

Module 9The records you should keep

Records are kept for effective management in the company and for ensuring compliance with legislation such as employment conditions and health and safety. In this module, you will learn: Why organisations record and keep information. To identify the records that you are required to keep. To record team achievements against agreed targets.

Module 10Basic conditions of the employment act

You are directly responsible for ensuring that conditions of employment are implemented according to legislation and the company’s requirements.

Module 11Occupational injuries and diseases

The Compensation for Occupational Injuries and Diseases Act requires that injuries and diseases be handled, recorded and reported. This module will help you understand your responsibilities.

Module 12 Care for customers Without customers, no business can be sustainable. In this module you will learn how to ensure that your team cares for customers.


RESTAURANT MANAGEMENT

COURSEThe restaurant Management course is an interactive course that teaches learners about effectiveness in the restaurant industry.

Despite a slowdown in consumer spending, income in the South African food and beverage industry increased by 10.8%, according to Statistics SA’s latest industry survey. This increase was primarily driven by restaurants, coffee shops and fast-food outlets.

Restaurant managers who possess formal skills training, in particular, can be the difference between a restaurant’s failure or success.

Throughout this course you will have the unique opportunity to learn from the best in the business, gaining only the most relevant and practical skills you need to successfully manage a restaurant in South Africa.

Restaurant Management Course Breakdown

� 10 Modules cover over 5 months (2 sessions per month).

� Course run’s twice a year at Randburg Training Hub.

� At the end of the course the student will be able to have a broad grasp of Restaurant Management.

Modules:

� The South African restaurant industry.

� Safety and regulations.

� Menu planning and costing.

� Financial administration.

� Interpreting budgets.

� Controlling costs and increasing sales.

� Managing a team.

� The importance of strong leadership.

� Training and Human Resources.

� Managing a franchise.

� The future of the restaurant industry.

CHEF’S ASSOCIATION


We believe that all chefs benefit from regular specialist skills training.

Great chefs grow by constant learning and practice. We have a bouquet of courses in conjunction with SA Chef.

Working together with outside experts in coffee, HSC trains baristas in the art of coffee making, keeping them up to date with trends and knowledge.

HSC can tailor make a coffee course to suit our clients needs.

BARISTA COFFEE TRAINING

SACA - SOUTH AFRICAN


HEALTH AND SAFETYVariety of health and Safety training can be offered through our partner - Ikaheng.• First Aid.• Fire awareness.• SHE Rep Training.

First Aid course breakdown:

This comprehensive courses covers a wide range of trauma emergencies, enabling all participants to:

� Prevent accidents through the development of safety-oriented life style.

� Recognize when first aid is needed.

� Provide basic First Aid treatment at the scene of an accident or sudden illness with confidence in a prompt, safe and effective way until the Emergency Medical Services arrive, if needed.

� An essential life skill.

the hospitality solutions companysupervisory course • unit standards accredited with seta r2 000...

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