the heek culture
TRANSCRIPT
THEHEEK
CULTURE
Your Living Website
What’s Heek? Read our manifesto
The Heek Culture
What’s a company culture?
Culture is who we are, and who we aspire to beCulture defines us when we’re 10, 100, 1000, at any timeCulture drives our decisions, our relations, our hirings, our products
Mission statement
Helping millions of small and medium businesses master the internet
The top 10 Heek values
- Priority to client success- Always close, as a team, with our clients- Think bigger- Self-improvement - Curious and open-minded- Positivity and happiness- Default to transparency- Empowerment and autonomy- Be a no-ego doer- Do it with passion
Priority to client success
Our clients success is our success
A client is not a number, it’s a busy person taking the time to try out our product
When we have a doubt, default to client success
We must deliver more than what is expected from us
Money from unhappy customers is dirty money
Always close together, as a team, with our clients
Communication helps us stay close
If any doubt, we need to ask and share
We don’t hide : we interact with clients as often as possible
We’re not computers or robots
We think bigger
Apple, Facebook, Instagram had a vision, a big vision
We have a vision, and it’s big too
We expect the best from ourselves
We think bigger, and we have a killer execution plan
Curious and open-minded
We read books, listen to podcasts, read blogs, learn new skills on areas that are related to our job, on areas that are not.
We learn from the others, teammates, and mostly from clients, and we try really hard to understand what they do and need.
Our only limit is the one we set for ourselves.
Positivity and happiness
We better stop thinking about work when we leave the office
Best ideas come when we switch off
Priority to positivity unless we have good reasons
Default to transparency
We share everything together unless it is declared private
No secret, no hidden plan, everything is cristal clear for everybody
No politics
We are quick to admit mistakes, and avoid making the same mistakes again
We seek what’s best for the project and the team, not what’s best for ourselves
Empowerment and autonomy
We create task forces around specific missions
We all work in autonomy and deliver better than expected
We all need to learn fast and break things
We are no-ego doers
If we don’t know how to do it, no worries, we can learn from :
- The others- The internet- Podcasts / blogs- Books
We’ve created a list of our sources of inspiration (regularly updated).
Runners are professional managers, we’ll need runners one day, but today we need doers who do it better and better every day.
We don’t take anything personally and are constantly trying to improve ourselves, and our output.
We do it with passion
We care about Heek’s success
We celebrate wins
Failing is learning and we take advantage of our mistakes
We inspire others, inside and outside the team
The team
How we work togetherWe create taskforces around specific missions:
- Every team member has one or more tasks that he/she manages (generally between 2 and 4)
- A Taskforce Manager brings the people (stakeholders) he needs in his project
- The manager and the stakeholders give a due date to accomplish their mission
- The manager is the project leader of the taskforce and is in charge of the success of the mission
What tools do we use ?For the team in general, we use Trello, for the dev team we use Jira that helps us better organize.
The teamWe’re like a team of professionnal sport players :
- Some are passers - Some are scorers- Some are dribblers- Some analyze the replay and take actions- And some are coaches
We’re all part of the same team, and we play to win.