the genius worker's toolkit for eliminating business failure: how genius workers solve problems...

Example: Highly Proficient Knowledge Worker

"Someone who holis-cally discovers and solves Big Urgent Market Problems (BUMPs)"

What is the Main Tool Used by

A Genius Worker?

Problem Solving Envelope

PROBLEM SOLVING ENVELOPE

The 3 Levels of Holis;c Problem Solving

#4ROD. Dr. Rod King. [email protected] & hSp://businessmodels.ning.com & hSp://twiSer.com/RodKuhnKing

VISIONARY/CONCEPTUAL PROBLEM SOLVING Genius Worker

Strategic Problem Solving Business Model Worker

Tac%cal/Opera%onal Problem Solving Lean Startup Worker

#QBE. Dr. Rod King. [email protected] & hSp://businessmodels.ning.com & hSp://twiSer.com/RodKuhnKing

Visually Organize Ideas and Solve Any Problem

PRESENT

Crea-ve LifeSpace

FUTU

RE

PAST

THEME/OBJECT/

CUSTOMER



PRESENT (Doing)

Crea-ve LifeSpace (Networking; Learning; Environment)

FUTU

RE

(To Do

)

PAST

(Don

e) THEME/

OBJECT/ CUSTOMER



Method/Implementa-on Space (Doing)


Solu-o

n Spa

ce

(To Do

)

Prob

lem Spa

ce

(Don

e) THEME/

OBJECT/ CUSTOMER





Solu-o

n Spa

ce

(To Do

)

Prob

lem Spa

ce

(Don

e)



PRESENT (Doing)


FUTU

RE

(To Do

)

PAST

(Don

e)





Solu-o

n Spa

ce

(To Do

)

Prob

lem Spa

ce

(Don

e)

Visualiza%on of

“Crea-ve LifeSpace”

What is a “Crea-ve LifeSpace”?

Based on the work of Kurt Lewin, a Crea%ve LifeSpace is the “field,” environment, or space that surrounds an object from its past, through the present, and into the future. Like in a bio-‐epic movie, the Crea%ve LifeSpace of an object contains the object’s journey or total experience from “cradle” to “grave” and “beyond.”


PROBLEM SOLVING ENVELOPE: Classic Template

Theme/Object/Customer: ……………………………………………………………………………………………………………………………..


PROBLEM SOLVING ENVELOPE: Rectangular Jigsaw Template




PROBLEM SPACE

METHOD SPACE

SOLUTION SPACE

IMPLEMENTATION SPACE

PROBLEM SOLVING ENVELOPE: Space Perspec%ve


CREATIVE LIFESPACE


PROBLEM SPACE (Red Ocean Tool/Trade-‐off)

METHOD SPACE (Job To Get Done; Analysis/Strategy)

SOLUTION SPACE (Blue Ocean Tool/Trade-‐off)

IMPLEMENTATION SPACE (Strategic/Tac;cal/Opera;onal)



CREATIVE LIFESPACE (Networking; Environment)


PROBLEM SPACE (Red Ocean Tool/Trade-‐off)


SOLUTION SPACE (Blue Ocean Tool/Trade-‐off)





Strategic/Tac;cal/O

pera;o

nal

Prob

lem Solving

Visio

nary/Con

ceptua

l

Prob

lem Solving


PAST (Done)

PRESENT (Doing)

FUTURE (To Do)


PROBLEM SOLVING ENVELOPE: Time Perspec%ve



PROBLEM SPACE (PAST: Done)

METHOD SPACE (PRESENT: Thinking)

SOLUTION SPACE (FUTURE: To Do)

IMPLEMENTATION SPACE (PRESENT: Doing)

PROBLEM SOLVING ENVELOPE: Space-‐Time Perspec%ve



PROBLEM SOLVING ENVELOPE (PSE) TOOLKIT

Industry/Market/Customer Goal: ……………………………………………………………………………………………………………………………..


Space Perspec;ve Time Perspec;ve

PROBLEM SOLVING ENVELOPE (PSE)

Visionary Problem Solving

Opera-onal Problem Solving

Strategic Problem Solving




Visionary Problem Solving

Opera-onal Problem Solving

Strategic Problem Solving



q  Trade-‐off q  Job To Get Done

q  3 Generic Strategies

q  Blue Ocean Strategy q  Lean Startup Method

q  Timeline q  Kanban Board

q  Six Sigma Method

q  Business Plan q  9 Windows

(Mul%-‐screen) q  5 Forces of

Compe%%on q  SWOT Analysis q  Lean Business Model Canvas

q  Balanced Scorecard

Mission

Vision

Strategy Canvas

Ac%vity Chart

Progress Report

q  Bug List

q  Trends

q  Customer Archetype

q  4 Ps




Implementa%on Space Prob

lem Space

Solu%o

n Space

Present

Crea%ve LifeSpace

Past

Future

Space vs. Time Time

Past Present Future

System (Enterprise)

Environment (Ind./Market)

Supersystem



Method Space

Drama-c Story Canvas

Lean Strategy Canvas

Space-‐Time Dashboard

System

Hierarchy

(Business Mod

el

Dashbo

ard)




Implementa%on Space Prob

lem Space

Solu%o

n Space

Present

Crea%ve LifeSpace

Past

Future



Method Space

Theme/Object/ Customer

Theme/Object/ Customer

Space vs. Time Theme/Object/

Customer

Time

Past Present Future

System (Enterprise)


Supersystem


System

Hierarchy

(Business Mod

el

Dashbo

ard)

APPLE’S PROBLEM SOLVING ENVELOPE (PSE) FOR LISTENING TO MUSIC 2001

Industry/Market/Customer Goal: Listen to Music



PROBLEM SOLVING ENVELOPE (PSE) For Listening to Music

Method (Strategy/Tac;cs)

Implementa%on (Execu;on)

Prob

lem

(Red Ocean

)

Solu%o

n (Blue Ocean

)

Present (Doing)

Crea%ve LifeSpace (Networking; Environment)

Past (D

one)

Future

(To Do

)

Listen to Music

Listen to Music

Space vs. Time

Listen to Music

Time

Past Present Future

System (Enterprise)


Supersystem


System

Hierarchy

(Business Mod

el

Dashbo

ard)

APPLE’S PROBLEM SOLVING ENVELOPE (PSE) FOR PERSONALLY ORGANIZING AND MANAGING INFOFRMATION (2007)

Industry/Market/Customer Goal: Personally Organize and Manage Informa;on



PROBLEM SOLVING ENVELOPE (PSE) For Personally Organizing and Managing Informa-on



Prob

lem

(Red Ocean

)

Solu%o

n (Blue Ocean

)

Present (Doing)


Future

(To Do

)

Personally Organize & Manage Info

Personally Organize & Manage Info

Past

(Don

e)

Space vs. Time Personally Organize

& Manage Info

Time

Past Present Future

System (Enterprise)


Supersystem


System

Hierarchy

(Business Mod

el

Dashbo

ard)

PROBLEM SOLVING ENVELOPE (PSE) FOR CONTINUOUS IMPROVEMENT

Industry/Market/Customer Goal: Zero Defect



PROBLEM SOLVING ENVELOPE (PSE) For Con-nuous Improvement



Prob

lem

(Red Ocean

)

Solu%o

n (Blue Ocean

)

Present (Doing)


Past

(Don

e)

Future

(To Do

)

Product/Service

Product/Service

Space vs. Time

Product/Service

Time

Past Present Future

System (Enterprise)

Some Defects

Product/ Service

Zero Defect (Six Sigma)


Supersystem


System

Hierarchy

(Business Mod

el

Dashbo

ard)



PROBLEM SOLVING ENVELOPE (PSE) For Con-nuous Innova-on



Prob

lem

(Red Ocean

)

Solu%o

n (Blue Ocean

)

Present (Doing)


Past

(Don

e)

Future

(To Do

)

Product/Service/ Business Model

Product/Service/ Business Model

PROBLEM SOLVING ENVELOPE (PSE) FOR CONTINUOUS INNOVATION

Industry/Market/Customer Goal: Awesome Customer Experience (ACE)

Space vs. Time Product/Service/ Business Model

Time

Past Present Future

System (Enterprise)

Product/Service/Business Model

Awesome Customer Exp.


Supersystem


System

Hierarchy

(Business Mod

el

Dashbo

ard)

PROBLEM SOLVING ENVELOPE (PSE) FOR SILICON VALLEY STARTUPS 2014

Industry/Market/Customer Goal: Zero Mortality Rate (ZMR) for Silicon Valley Startups



PROBLEM SOLVING ENVELOPE (PSE) For Silicon Valley Startups



Prob

lem

(Red Ocean

)

Solu%o

n (Blue Ocean

)

Present (Doing)


Past

(Don

e)

Future

(To Do

)

Silicon Valley Startups


Space vs. Time


Time

Past Present Future

System (Enterprise)

High Failure Rate


Zero Failure Rate


Supersystem


System

Hierarchy

(Business Mod

el

Dashbo

ard)


“Smart” Execu%on Cycle Doing

(PRESENT)

Outcome Done (PAST)

Plan To Do

(FUTURE)

Rapidly Eliminate “Fat Strategy” and Maximize Profitability

DRAMATIC STORY CANVAS

Industry (Product Category)/Market: …………………………………………………………………………………………………………………..


PROBLEM SPACE (Red Ocean/Trade-‐off/Tool)


SOLUTION SPACE (Blue Ocean/Trade-‐off/Tool)


Strategic/Tac;cal/O

pera;o

nal

Prob

lem Solving

Visio

nary/Con

ceptua

l

Prob

lem Solving





Strategic/Tac;cal/O

pera;o

nal

Prob

lem Solving

Visio

nary/Con

ceptua

l

Prob

lem Solving







VALUE CREATION (Enterprise Engine)

VALUE DELIVERY (Customer Growth Engine)

VALUE CAPTURE/SHARING (Value Engine)

Strategic/Tac;cal/O

pera;o

nal

Prob

lem Solving

Visio

nary/Con

ceptua

l

Prob

lem Solving










KP

KA VP CR CS C$ P$

KR CH R$

Strategic/Tac;cal/O

pera;o

nal

Prob

lem Solving

Visio

nary/Con

ceptua

l

Prob

lem Solving



DRAMATIC STORY CANVAS: Basic

Holis;cally Document, Present, and Manage Organiza;onal Success (Failure) in Business and Life


Problem Pain: (Un)Known

RED OCE

AN BLU

E OCEAN

Solu-on Gain: (Un)Known

Business Model

Business Model

Job To Get Done/Experience (Strategy/Tac%cs/Execu%on)

DRAMATIC STORY CANVAS FOR HOLISTIC PROBLEM SOLVING (HPS)




RED OCE

AN BLU

E OCEAN


Business Model

Business Model

Before

A_er

Job To Get Done/Experience (Journey: Strategy/Execu%on)



RED OCE

AN BLU

E OCEAN


Business Model

Business Model

Before

A_er

Busine

ss M

odel

(System)




KP

KA VP CR CS C$ P$

KR CH R$

BUSINESS MODEL ENVIRONMENT (Compe%%ve/Unfair Advantage)

Lean Business Model Canvas






RED OCE

AN BLU

E OCEAN


Business Model

Business Model

Before

A_er

Busine

ss M

odel

(System)

Key Metrics




KP

KA VP CR CS C$ P$

KR CH R$

BUSINESS MODEL ENVIRONMENT (Compe%%ve/Unfair Advantage)

Lean Business Model Canvas








RED OCE

AN BLU

E OCEAN


Business Model

Business Model

D. Simple (Tame/ Closed) Problem

B. Complex Problem

C. Complicated Problem

A. Chao-c (Wicked/ Open) Problem

PROBLEM SPACE: 4 Problem Archetypes

Problem Archetypes

Before

A_er






RED OCE

AN BLU

E OCEAN


Business Model

Business Model D.

Improving/ Disrup%ng

B. Prototyping

C. Pilo%ng/ Building

A. Pretotyping

Measuring; Learning

Before

A_er

METHOD SPACE: 4 Problem-‐Solving Strategies






RED OCE

AN BLU

E OCEAN


Business Model

Business Model D.

Improving/ Disrup%ng

B. Prototyping

C. Pilo%ng/ Building

A. Pretotyping

Measuring; Learning

Before

A_er

Holis%c (Pafern/Non-‐linear/ System/Crea%ve) Thinking, Design, and Problem Solving

Reduc%onist (Fragmented/Linear/ Analy%cal/Cri%cal) Thinking, Design, and Problem Solving

METHOD SPACE: 4 Problem-‐Solving Strategies




SPACE vs TIMELINE TIMELINE

Future Present Past

SYSTEM

HIERA

RCHY

(Business M

odel Dashb

oard) System

Environment

Supersystem




Future Present Past

SYSTEM

HIERA

RCHY

(Business M

odel Dashb

oard) System

(Internal)

Environment (Locally External)

Supersystem (Globally External)




Future (To Do)

Present (Doing)

Past (Done)

SYSTEM

HIERA

RCHY

(Business M

odel Dashb

oard) System

(Internal)






Future (To Do)

Present (Doing)

Past (Done)

SYSTEM

HIERA

RCHY

(Business M

odel Dashb

oard) System

(Internal)



CREATIVE LIFESPACE



SPACE vs TIMELINE TIMELINE (Trade-‐off: SWOT Analysis)

Future + O: Opportuni%es -‐  T: Threats

Present + S: Strengths -‐  W: Weaknesses

Past (Done)

SYSTEM

HIERA

RCHY

(Business M

odel Dashb

oard) System

(Internal)



CREATIVE LIFESPACE




Future + O: Opportuni%es -‐  T: Threats

Present + S: Strengths -‐  W: Weaknesses

Past (Done)

SYSTEM

HIERA

RCHY

(Business M

odel Dashb

oard) System

(Internal)






Future Present Past (Done)

+: O -‐: T +: S -‐: W

SYSTEM

HIERA

RCHY

(Business M

odel Dashb

oard) System

(Internal)






Future Present Past (Done)

+: O -‐: T +: S -‐: W

SYSTEM

HIERA

RCHY

(Business M

odel Dashb

oard) System

(Organiza;on; Enterprise)

Environment (Market/Industry)



BUSINESS MODEL DASHBOARD

BUSINESS MODEL DASHBOARD [PERFORMANCE OR TRADE-‐OFF: Cost (Pain); REVENUE (Delight)]

Supersystem

Region/Gov./NGOs

Influencers/ Media

Non-‐Customers (Prospects)

PESTLIED Events/Trends

Environment (Market/Industry)

Suppliers

Channels/ Rela%onships

(In)Direct Compe%tors

New Entrants (Startups)

Customers

System (Enterprise)

Input

Processor

Output

Feedback

The 3 Levels of Business Model Performance


? 1 2

4

3

5Chasm

(“Death Valley”)

STARTUP FOUNDER

1. Just Do It-‐ Worker

2. Business Plan-‐Worker

3. Lean Startup-‐Worker

4. Genius Worker 5. Life Cycle Worker

Performance (Delight; Benefit)

Cost (Pain)

Scalable Startup’s Journey (Quest/Lifecycle)

5 Types of “Startup Founders”

the genius worker's toolkit for eliminating business failure: how genius workers solve problems...

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