the future of it process automation by ayehu
TRANSCRIPT
The Future of IT {Process} Automation
IT Automation made Simple!
What IT Process Automation is?
Help IT meet its goals and improve operation efficiencies
Replaces manual scripting and daily routine IT tasks
Reduce incident resolution time and improve service levels (SLA’s)
IT Process Automation (ITPA), a.k.a Run Book Automation (RBA), is the ability to orchestrate and
integrate tools, People and Processes through workflow
What can I do with IT Process Automation?
Incident & ITIL operations
Incident response
Notifications
Troubleshooting
Event Management
Problem Management
Change Management
Configuration Management
CMDB Consolidation
Virtual & Cloud Management
User & Service Provisioning
Closed Loop Compliance
Problem Remediation
Task Automation
Server Maintenance
File System Maintenance
Database Maintenance
Service Maintenance
Backup/Recovery
Use Case #1 Online Bank Services
Company Large banking group with over 300 branches worldwide
Challenges (pain
point) • Inefficient and slow handling of routine IT events
• Response to critical events during off-duty hours & weekends
• Manual processes consume IT scarce time
Results • Automated processes interface with multiple IT systems
(Patrol, Siebel, MQSeries, TSM, telephony..)
• 430 hours of IT work eliminated on a monthly basis
• Response time to failures in a critical system reduced from 15
minutes to seconds
• Enforcement of event handling procedure with consistent
performance
Reducing Operational Costs by 50%
Use Case #2 - Cloud based SaaS Company
Company SaaS: web & mobile app toolbars
Challenges (pain
point) • Operate 150 web apps in live production servers
• Small operations team becoming bottleneck
• Ensure rapid response to critical incidents
Results • Automated IT production operations, 90% faster
• Manage servers, DBs, disk space…
• Automate hundreds of daily tasks vs. 10-15 manual processes
• Full control over automation with notifications
Accelerating IT Operations Management
When it’s a time for IT Process Automation?
You keep chasing your tail - fixing broken scripts
Too many scripts, no documentation – “massy
environment”
Your budget and your IT staff keep shrinking
Too many calls, too many tasks – no time for lunch
SLA breaches
What to look for in IT Process Automation products?
The future of IT Process Automation
Core lessons
IT Process Automation is a key discipline for IT
operations in today complex environments
The is no one best solution for everybody
Simple to implement and ease of use are a must
Cost is one of the core consideration
What’s the future?
IT Process Automation-as-a-service (ITPAaaS)
Cloud enabled
Predictive analytics
Mobile management
About Ayehu
Ayehu was founded 2007 by
Gabby Nizri, CEO & Yaron Levy, VP R&D
Headquarters in Tel Aviv, Israel.
Sales Operations Israel, NY and CA.
Large customers in production (across verticals/countries)
Targeted at IT Ops in mid to large enterprises
software platform for incident management & IT IT Process Automation
task automation: connecting between people, process and technology
Thank You!
Gabby Nizri, CEO
www.ayehu.com
Watch online Video Tutorials:
Ayehu eyeShare on