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The Future of Digital Business

WelcomeGregg V. Rock Editor and FounderDBizInstitute.org

FeaturingJim SinurVP & Research Fellow, Aragon Research, and Co-Author of Digital Transformation: Innovate…or Die Slowly

Welcome to DBizInstitute.org

Copyright © 2018 DBizInstitute.org All Rights Reserved2

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The Future of Digital Business

Jim Sinur, VP & Research Fellow

@JimSinurwww.aragonresearch.comhttp://[email protected]

Digital Changes Strategy & Operations

From Checklists to Real Time In‐flight Adjustments

• Dedicated Sensors on Car• Controllers/Aggregators• Wearables for Drivers• Descriptive Analytics & Mining• Prescriptive/Predictive Analytics• Collaboration with Digital and Human Assistants• Shared Knowledge & Content • Fast & Big Data• Machine & Deep Learning

The Shift to Digital Doing is Here

• 80% of Clients are Progressing in Their Journey• 20% are Completing Their Digital Journey Plans• 60% are Making Progress on Their Digital Journey• 20% Percent are Doing Nothing• 100% Think They are Doing the Right Thing?

In a study by Statistic Brain, Startup Business Failure Rate by Industry, the failure rate of all U.S. companies after five years was over 50 percent, and over 70 percent after 10 years. Feb 18, 2017

Top Three Digital Destinations

1. New Business Opportunities (New Products, Services & Models)2. Better Customer Loyalty (Journey Maps & Customization)3. Better Business Results (Effectiveness, Efficiency & Optimization)

Great Customer Journeys Find the Digital Sweet Spot Between Customers and Organizations

Value to the Customer

Value to the Organization

Optim

al Operational O

utcomesO

ptim

al Strateg

ic Adv

antage

Traditional Processes &

Apps

New Digital Processes

Processes forCompetitiveAdvantage

Creating Constituent Journey Maps

Human InputsExpertsCustomer Focus GroupsSocial InputsCustomer SurveysManagement Goals

Mined Machine InputsProcess Maps Spread SheetsSystem FeedsLogsClick Streams

Digital Multiplies the Number of Process Styles

Processes are More Complexand Interconnected in Digital

Digital Multiplies the Number of Resources to Manage

There are More Resourcesto Optimize in Digital Processes

Digital Begs for Multiple Data Overlays

Time LinesBenchmarksPrioritizationImages & AnnotationsLife CyclesHeat MapsStatistics

Digital Creates Opportunities for AI & Analytical Capabilities

Machine LearningDeep LearningCognitive Simulation / AnimationDelta ComparisonsSegmentation / AggregationStatisticsConvergence / Approaching LimitsRollups / Drill downsTrends

Top Ten Fool Proof Digital Mini Journeys

1. Content Focused 2. Collaboration Focused 3. Process Focused 4. Persona Focused Work Place / Workbench5. Customer Interaction Focused6. Analytics Focused7. AI Focused8. Agile Integration Focused9. Low Code Focused10. Business Function Focused

Digital Business Platform with Opportunistic Digital On Ramps

IntegrationAPIs, Services & Micro‐servicesData TransformationLegacy LeverageLow code DevelopmentBig, Fast &Dark Data

ProcessWorkflow/OrchestrationContent/Knowledge MgmtPersona/Journey BasedCollaboration/CasesRPA/Intelligent/Goal DrivenBusiness

Applications Process &Cases

Cognition &Calculations

Machines &Sensors

Data & SystemsIntegration

Administration

Directories

ProfilesPresence

Patterns

Data & Events

EMERGINGDIGITALTECHNOLOGIES

AI & AnalyticsDescriptive Analytics & MiningPrescriptive/Predictive AnalyticsDigital AssistantsMachine LearningDeep LearningCognitive Computing

Business ApplicationsVertical Applications/ProcessesHorizontal Apps/ProcessesModels/TemplatesComponents/ServicesIntelligent Agents/Bots

Edge Machines & SensorsSimple Dedicated SensorsPoly‐Functional SensorsControllers/AggregatorsFunctional RobotsGeneralized Robots

Emerging TechnologiesVirtual ImmersionWearablesIdentity ProfilesIndustry 4.0Block ChainNano Technologies

New Book OverviewDigital Transformation A Brief Guide for Game Changers

By Jim Sinur with Peter Fingar

This book is dedicated to my oldest son, Andy Sinur (1975-2014)

The Authors

Jim Sinur

• VP and Fellow at Aragon & CEO of Flueresque Art Studio

• Major contributor to the Gartner Hype Cycle & Maturity Models

• Practitioner since 1970’s in several multi-national organizations

• Lead BPM, BPA & BRMS at Gartner

• Leading Digital Transformation, Customer Engagement & Automation at Aragon Research

• Established the Digital Business Platform and the Digital Maturity Model

• Thought Leader & Author of 3 books

• Blogger attracting 5K hits / month

Any book is only as good as the capabilities, skills and competencies of the people who write it

Peter Fingar

• Contributing author and Advisor

• Executive in the Business Strategy Firm, Meghan-Kiffer Research

• Author of Dozens of Books including Extreme Competition & Cognitive Computing

• Practitioner since 1960’s as a CIO, Consultant & Professor

• Led multiple international projects in a variety of industries

Why Is This Book Needed?Some of the biggest reasons are:

• A big little book on Digital Transformation that can be digested on a moderate length flight, but deep enough to launch further study & actions

• Digital will impact almost everyone over time, so we all have to transform, but some faster than others.

• There are no real comprehensive and concise book on Digital Transformation

• There are few digital books that can balance theory with experienced based practicality.

• Experience levels are often not adequate to the challenges of Digital Transformation

• This is not a project management issue – It’s a major shift in attitude, strategy, tactics and operations

“Fingar and Sinur tackle the most pressing topic on any executive's mind today ‐‐ how to respond to digital disruption with a profitable, growth‐oriented transformation strategy. Connecting the dots across the most important trends of the digital era, from automation to IoT, the authors present both practical scenarios and actual case studies applicable toany initiative.”—Nathaniel Palmer, BPM.com; Executive Director, Workflow Management Coalition

“We see a recent shift in thinking from do you have a Digital Strategy? to Is your strategy Digital? This book will give organizations an excellent insight into executing essential digital strategy.”—Frits Bussemaker, CIONET, Europe, and Global Industry Council Director, IFIP.

“This is a hot topic, smartly packaged in a short book, with all the extra connective tissue only hinted at in the top 2015‐2016 tweets about digital transformation.”—Dr. Jim Spohrer, Director, Cognitive Systems Institute.

Outstan

ding

Reviews

“This book is an illustration of its own message. It is not self‐contained. It reaches out into the digital realm through hyperlinks and QR codes to draw the larger universe into its scope. In the digital universe everything is (potentially) connected.”—Vint Cerf, Co‐Inventor of the Internet and Chief Internet Evangelist, Google

“Don’t question why you were able to source such a bargain; just start reading and tell your fellow‐travelers on the digital journey to do the same. You have nothing to lose but the analog chains that have bound you to previous ways of doing business!”—Thomas H. Davenport, Distinguished Professor of IT and Management, Babson College; Digital Fellow, MIT Initiative on the Digital Economy; Senior Advisor, Deloitte Analytics; Co‐Founder, International Institute for Analytics

“Without digital transformation, your organization will be dead —one year, five years, a decade. Dead. (Test: If you’re now competing on price, you’re the walking dead). Why? Almost too many reasons to enumerate. That’s why you need to read this book.—Dr. Richard Welke, Georgia State University; Dir, Center for Process Innovation

Content

• Structure - The book has three major sections. Why organizations and how organizations need to think and act in the new digital world, the three approaches to transformation and real world examples of some successful digital journeys

• The book has the major thrusts. Outside in customer focused efforts, operational improvements and innovative product/service creation.

• Best practice and experience based advice from multiple successful larger scale transformation efforts plus feedback from partial digital journeys.

Goal of the book - To provide approaches and advice for organizations to plan, execute and incrementally improve their digital journeys.

Table of Contents ‐ abbreviated• 1 SHIFT HAPPENS • WHY TAKE THE RISK?• WHAT DOES IT MEAN TO TRANSFORM TO A DIGITAL ORGANIZATION? • CUSTOMER INTERACTIONS: TAKING AN OUTSIDE-IN VIEW• SMARTER BUSINESS OPERATIONS• INNOVATIVE SERVICES

• 2 THE THREE APPROACHES TO TRANSFORMATION• BIG BANG, INCREMENTAL & SPEED INCREMENTAL• SHARED ACTIVITIES FOR ALL DIGITAL TRANSFORMATIONS• ESTABLISH MILESTONES, SCENARIOS & TIPPING POINTS IN TRANSFORMATIONS• GO DIGITAL IN A LEGACY ENVIRONMENT

• 3 LEARN BY EXAMPLE• CASE STUDIES & EXAMPLES • FUTURE BUSINESS MODELS

Thank YouDigital Transformation Can be purchased on Amazon by searching on Sinur

Jim SinurAragon [email protected]://jimsinur.blogspot.com/623 825 9953

http://www.mkpress.com/

Take Action Early in 2018

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Learning PathNEW Curriculum• Core Courses

• DBiz101: Introduction to Digital Business

• Design Thinking Applied

• Robotic Process Automation • Digital Customer Experience

• Recommended Electives• Agile Business Analysis 101 • Process Modeling Analysis

and Design • Advanced Facilitation Skills

• Organizational Change Management

Digital Business Learning Path

Business Architecture CertificateDBIZPSM Certificate of Training Program

• 8‐Course, 16‐credit program• Recommended Core courses• Recommended Elective

courses• Customize Your Learning Path

• Flexible Delivery Methods• Face To Face• In‐House

• Live Online• On‐Demand

• DBiz Practice Areas • Provides coverage of all

critical knowledge areas

Digital Business Certificate

• Digital Business• Business Architecture• Business Process Management• Agile Business Analysis• OPEX: LSS+BPM• Digital Decisioning and Analytics

Expanded Certificate Program

Copyright © 2018 DBizInstitute.org All Rights Reserved 6

Delivery MethodsFlexible Delivery Methods


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Live Online Training Q2 2018 Sessions start on May 9 Q3 2018 Sessions start on July 25 Q4 2018 Sessions start on Oct. 24

Get Certified in BPM or Business Architecture

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Additional Educational OpportunitiesCourse Availability


• View the Interactive Learning Paths Online

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• Key Contacts:

• Group Consultations: Gregg Rock, Editor & FounderPhone: 508‐475‐0475, ext. 10email: [email protected]

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Complimentary Consultation


the future of digital business - bpminstitute.org · the future of digital business welcome gregg...

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