the future interface of mental health with information technology: high touch and high tech
TRANSCRIPT
![Page 1: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/1.jpg)
The Future Interface of mental health and technology: high care and high touch
Professor Steven C. BoyagesThe university of Sydney, Wednesday 19th October 2016
World federation for mental health international conference, cairns Australia
![Page 2: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/2.jpg)
• The Challenging Health Care System: Is Technology a solution
• The Promise and Pitfalls of Technology• Will the role of the health professional change and
that of the consumer/patient change in this new world
• Understanding Data and Information• Connected or Disconnected Health
Agenda
![Page 3: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/3.jpg)
Constants of HealthTO RECHON him who taught me this Art equally dear to me as my parents, to share my substance with him, and relieve his necessities if required; to look up his offspring in the same footing as my own brothers, and to teach them this art, if they shall wish to learn it, without fee or stipulation; and that by precept, lecture, and every other mode of instruction, I will impart a knowledge of the Art to my own sons, and those of my teachers, and to disciples bound by a stipulation and oath according the law of medicine, but to none others. (Hippocrates 460-370 BC)
![Page 4: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/4.jpg)
Health is a knowledge based profession
• Research• Developme
nt
Generate Knowledge
• Education• Training
Impart Knowledge • Care
• Prevention
ApplyKnowledge
![Page 5: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/5.jpg)
Health Services are about..
CareCommunication CollaborationCoordinationClinical Care Models
![Page 6: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/6.jpg)
![Page 7: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/7.jpg)
![Page 8: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/8.jpg)
Gartner Viewpoint:
Through 2020, tensions in the healthcare industry will be very high in most countries due to: The extreme pressures on cost, demand/access and supply The magnitude and pace of change The large investments required. The need to reinvent services approaches and cut costs at the same time.
![Page 9: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/9.jpg)
Bridging the Gap: Is Health Information Technology the Answer?
![Page 10: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/10.jpg)
Objectives of Investment in IT
1. Improve patient experience
2. Improve patient safety
3. Improve provider experience
4. Create value for money
![Page 11: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/11.jpg)
The Two Hype Cycle Viewsof the Electronic Health Record
Technology Trigger
Peak ofInflated Expectations
Trough of Disillusionment Slope of Enlightenment Plateau of
Productivity
time
expectations
PositiveHype
NegativeHype
Usability Value
Source: Gartner, 2013
![Page 12: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/12.jpg)
Early Investment Strategies1. Build a big database 2. Technology driven not workflow driven3. Focused on finance, pathology and
radiology systems4. Few clinical systems5. Community based systems and mental
health systems last
![Page 13: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/13.jpg)
FunctionImpact
Minimal
Full
Availability of Products2020+2012200519981993
Generation 1:The Collector
Generation 2:The Documentor
Generation 3:The Helper
Generation 4:The Colleague
Generation 5:The Mentor
Electronic Health Records:Generations Model
Today
Source: Gartner, 2013
![Page 14: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/14.jpg)
High Touch
HighTech
Team and WorkflowPlatform
Technology
Platform
The Nature of Health Work
![Page 15: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/15.jpg)
What’s driving the next generation of EHR
![Page 16: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/16.jpg)
New Technology TriggersThe Nexus of IT Forces:Social, Mobile, Cloud & Big Data/Information
Source: Gartner, 2013
![Page 17: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/17.jpg)
Pace-Layering:Structure for Innovation
Systems of Record
Systems of Differentiation
Systems of Innovation
CommonIdeas
NewIdeas
BetterIdeas
Source: Gartner, 2013
![Page 18: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/18.jpg)
Next Generation EHR/EMR
![Page 19: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/19.jpg)
What does it take to be a digital health professional? The changing role of the health professional in the digital age
Efficacy and security of technology implementation to ensure patient safety
Managing clinical, reputational and financial risks in the digital age
![Page 20: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/20.jpg)
Pitfalls
![Page 21: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/21.jpg)
InformationSomeone somewhere is capturing and storing
![Page 22: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/22.jpg)
Nearly every transaction or interaction leaves a data signature
![Page 23: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/23.jpg)
Efficacy and security of technology implementation to ensure patient safety1. How do we protect our patients in this age
of technology?2. How do clinicians understand enough of
the problem to avoid risks3. How do we assure patient privacy4. A day does not go past without a major
cyber attack on large enterprises? How do we avoid these in health systems?
5. Digital health identity theft?
![Page 24: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/24.jpg)
Managing clinical, reputational and financial risks in the digital age1. What are the risks?2. Are they overrated or
underestimated?3. First do no harm now has a new
meaning in health4. Should we embrace social media?5. How do we mitigate the risks?
![Page 25: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/25.jpg)
Will the role of the health professional change and that of the consumer/patient change in this new world1. If so, what new skills will the health
professional and our patients need to acquire?
2. How will we develop those skills?3. Will Dr Tech ever replace the
human doctor?
![Page 26: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/26.jpg)
![Page 27: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/27.jpg)
FunctionImpact
Minimal
Full
Availability of Products2020+2012200519981993
Generation 1:The Collector
Generation 2:The Documentor
Generation 3:The Helper
Generation 4:The Colleague
Generation 5:The Mentor
Health and Clinical ICTBecomes the Challenge ofKnowledge Management
Today
Source: Gartner, 2013
Tomorrow:Awareness, Action, Agility
![Page 28: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/28.jpg)
Data, Big Data and Information
![Page 29: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/29.jpg)
Sheer scale has far exceeded human sense-making capabilities
![Page 30: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/30.jpg)
At these scales patterns are often too subtle and relationships too complex or multi dimensional to observe by simply looking at the data
![Page 31: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/31.jpg)
Data mining is a means of automating the process to detect interpretable patterns
![Page 32: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/32.jpg)
It helps us see the forest without getting lost in the trees
![Page 33: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/33.jpg)
Google trends, Google analytics
Using Data
05/03/2023 33
![Page 34: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/34.jpg)
Google Trends Michael Jackson
05/03/2023 34
![Page 35: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/35.jpg)
Google flu trends
![Page 36: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/36.jpg)
Eating Habits
05/03/2023 ©2011 HEALTHCARE INFORMATION AND MANAGEMENT SYSTEMS SOCIETY 36
![Page 37: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/37.jpg)
Your personality can be predicted
05/03/2023 ©2011 HEALTHCARE INFORMATION AND MANAGEMENT SYSTEMS SOCIETY 37
![Page 38: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/38.jpg)
Facebook can predict your breakups
![Page 39: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/39.jpg)
The Internet of Things….And Everything
39
Location of equipment
Availability & location of
staff
Location and condition
data on the patient
Source: Gartner, 2013
Patient Throughput andCapacity Management
![Page 40: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/40.jpg)
The Next Level: Health Intelligence Systems
Definition
Responsive Agile Available Flexible Timely
Real timeNear Real time
Capability
Patient Care Safety Decision support Outcomes Research Patient Logistics
Performance Management State Area based Hospital/cluster/network Modality (scheduling) Bedside
40
![Page 41: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/41.jpg)
Predictive, planning analytics
Visualization
Level of Business Impact
BI/Analytics Shifts GearsJust as Clinical Data Emerges
Ad hoc query,OLAP, data mining
Skill Levels
Required
Reporting, dashboards
Prescriptive process
optimization
Information Patterns
Adapt and Evolve
What will happen?
Why did it happen?
What happened?
What should happen?
Retrospective Concurrent Prognostic
Source: Gartner, 2013
![Page 42: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/42.jpg)
05/03/2023 42
New methods of scientific inquiry
Big Data
Big Question
![Page 43: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/43.jpg)
43
![Page 44: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/44.jpg)
New Technology TriggersThe Nexus of IT Forces:Social, Mobile, Cloud & Big Data/Information
Source: Gartner, 2013
![Page 45: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/45.jpg)
We need to embrace social media
![Page 46: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/46.jpg)
What’s Next?:Patient-Facing ICT Explodes
Source: Gartner, 2013
Care Coordination Applications
“Quantified Self” Applications
Patient Engagement/Portals
![Page 47: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/47.jpg)
apps4nsw collaborativesolutions for Health
![Page 48: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/48.jpg)
The Accu Chek Connect system combines three products into one system.‑
Accu-Chek Connect System
Accu-Chek Aviva Connect BG Meter
Accu-Chek Connect App
Accu-Chek Connect Online System
![Page 49: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/49.jpg)
![Page 50: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/50.jpg)
![Page 51: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/51.jpg)
![Page 52: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/52.jpg)
![Page 53: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/53.jpg)
![Page 54: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/54.jpg)
![Page 55: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/55.jpg)
![Page 56: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/56.jpg)
![Page 57: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/57.jpg)
![Page 58: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/58.jpg)
Constants of HealthTO RECHON him who taught me this Art equally dear to me as my parents, to share my substance with him, and relieve his necessities if required; to look up his offspring in the same footing as my own brothers, and to teach them this art, if they shall wish to learn it, without fee or stipulation; and that by precept, lecture, and every other mode of instruction, I will impart a knowledge of the Art to my own sons, and those of my teachers, and to disciples bound by a stipulation and oath according the law of medicine, but to none others. (Hippocrates 460-370 BC)
![Page 59: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/59.jpg)
High Tech
HighTouch
Team and Workflow Platform
Education and Learning
People
Technology Platform
Communication and Connection
![Page 60: The future interface of mental health with information technology: high touch and high tech](https://reader036.vdocuments.site/reader036/viewer/2022081515/5871f1091a28ab5c348b5881/html5/thumbnails/60.jpg)
High Touch “I tell them that their first reflex should be to look at the patient, not the computer,” Dr. Heineken said.
And he tells the team to return to each patient’s bedside at day’s end. “I say, ‘Don’t go to a computer; go back to the room, sit down and listen to them. And don’t look like you’re in a hurry.’ ”