THE EXPERIENCE MATTERS

A Division of Telerx

LIFE SCIENCES PROFESSIONALS EACH YEAR

1 MILLION

1.3 MILLION

OF LIFE SCIENCES INDUSTRY EXPERIENCE O

VE

R 30 YEARS

100COUNTRIES

SERVING CLIENTS IN

CUSTOMER SATISFACTIONSCORE

DEDICATED TO THE LIFE SCIENCES INDUSTRY

93%

100%

ANNUAL, MULTI-CHANNEL INTERACTIONS

30 MILLION

EMPLOYEES

3,800+HCPs ON STAFF

150+PART

NER

OF

CHO

ICE

12 3

CONTINENTS

LOCATIONS ON

SE

RV

ING

OF THE TOP 20 PHARMACEUTICAL FIRMS 80%

SUPPORTING 30 LANGUAGES END-USERS

SUPPORTING

DELIVERING SOLUTIONS TO

1 MILLION

1.3 MILLION

A N E W S TA N D A R D F O R H E A LT H O U T C O M E S

C3i Healthcare Connections is an industry-leading business process outsourcer specializing in the multi-channel engagement of patients, healthcare professionals and enterprise personnel via a network of global contact centers.

Our unique customer-centric approach has made us the partner of choice for some of the world’s most trusted brands for more than 30 years. In this ever-changing healthcare climate, our integrated solutions give our clients a unique advantage. Driven by a clear understanding of today’s needs and cutting-edge technology that complements our clients’ processes and existing infrastructure, every facet of our company is dedicated to ensuring optimal engagement while delivering measurable outcomes.

We deliver the ultimate experience you, your partners and your consumers care about, because we know the experience matters.

Today’s life sciences companies face a multitude of challenges — how to balance business and financial burdens in an ever- increasing regulatory environment, while delivering the highest quality of care and customer satisfaction to a public that is more engaged and demanding than ever before. C3i Healthcare Connections has developed innovative global multi-channel solutions to help life sciences companies address current and future challenges.

G L O B A L M U LT I - C H A N N E L E N G A G E M E N T S O L U T I O N S

Enterprise Services

Our industry-leading support services help remote and office-based professionals improve their overall technology experience and allow them to focus on their critical business goals without compromising productivity. Our services ensure companies not only have the right point of contact, but also one that speaks their language.

n Information Technology • Desk Side Support • Help Desk Support • End User Training • Remote Hardware Depot and Kittingn Clinical Technology • eClinical Application Support • Clinical Trial Process Management

Medical Services

From handling basic medical inquiries to complex adverse event intake, case processing and aggregate reporting, we provide an end-to-end solution for all product safety, medical information and regulatory compliance needs — all leveraging our global multi-channel, multi-lingual contact centers.

n Medical Information • Medical Inquiries Contact Center • Product Information/Complaints • On/Off Label Inquiry Management • Medical Writing n Product Safety • Adverse Event Intake • Global Adverse Event Case Processing / Regulatory Support • Safety Medical Writing • Safety Database Systems Hosting and Managed Services

Commercial Services

Our full suite of services is focused on supporting and engaging patients, caregivers and healthcare professionals. Addressing the primary barriers to successful engagement, we expand access to your preferred audiences, secure on-going dialogue opportunities, and aid in supporting pricing and formulary strategies.

n Patient Support and Adherence • Patient Information and Education • Coaching and Counseling • Disease Management and Prevention • Case Management and Reportingn HCP / Pharmacy Outreach • Multi-channel HCP Engagement Solutions • Integrated Promotional Virtual Detailing • Program Training and Recruitment

Digital Services

As reliance on digital devices grows and connectivity through social media channels increases, life sciences companies must navigate how best to harness the power of these tools and support patients and providers. Using our comprehensive evaluation approach, we develop a customized strategy to support your goals.

n Digital Health • Remote Patient Monitoring • Technical Support and Enablementn Social Media • Monitoring and Engagement • Analysis and Reporting

1

G L O B A L D E L I V E R Y

UNITED STATES INTERNATIONALOur globally-integrated management and 12 operations centers serve life sciences professionals and consumers in more than 100 countries.

Dalian, ChinaSofia, BulgariaHyderabad, India

El Paso, TXKing of Prussia, PAHorsham, PA Kings Mountain, NC

Morristown, NJPittston, PA - 2Wilkes-Barre, PA - 2

THE EXPERIENCE…

…MATTERS

n of delivering consistent, specialized care and customer service to patients, consumers, and enterprise personnel

n of delivering therapeutic expertise through a team of healthcare professionals including physicians, nurses, pharmacists and intake specialists

n of delivering superior technology support services, globally

n of delivering unparalleled service and innovative solutions to meet the unique challenges of our clients

n of 30 years of building and protecting your brand in highly regulated environments

C3iHC.com

A Division of Telerx