the expanding and evolving role of peers and peer support services laverne d. miller...

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THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc .com 1

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Page 1: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER

SUPPORT SERVICES

LaVerne D. [email protected]

Page 2: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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OUR COLLECTIVE CHALLENGE

Regain our momentum

Directly combat tendency to retreat in the face of media reporting of violent incidents

View challenges as opportunities

Page 3: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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WHO IS A PEER?

Page 4: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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KEY VALUES AND PRINCIPLES OF PEER SUPPORTMutuality

Choice

Self-determination

Strength based

Peers support services are not clinical but can complement clinical interventions

Page 5: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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SNAPSHOT OF PEER SUPPORT SERVICESNavigation

Discharge Planning

Education

Employment

Housing

Whole Health and Wellness

Advocacy

Community Integration

Crisis Services

Page 6: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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ROLES OF PEER STAFF

Peer Specialists

Recovery Coaches

Bridgers

Whole Health Counselors

Navigators

Warmline Operators

Page 7: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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SETTINGS

Community

Homes

In Patient

Outpatient

Prisons/Jails

Courts

Page 8: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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DELIVERY SYSTEMS FOR PEER SUPPORT SERVICES

Provided directly by peer operated programs(independent peer organizations)

Provided by peers in provider agencies

Peer operated programs contract with provider agencies

Self-Employment

Page 9: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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NEW INNOVATIONS IN EVIDENCE BASED PRACTICES SAMHSA funded Mental Health Transformation Projects

Supported Employment- Colorado, New Jersey, Oregon

Supportive Housing- Washington State, Connecticut

Critical Time Intervention- Idaho

Supported Education-Colorado, Michigan

Trauma Informed Care- Oklahoma, Michigan

Page 10: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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WHAT WE ARE SEEING

Improved recovery outcomes

Improved engagement

Increased satisfaction with services

Fidelity to EBP

Page 11: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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KEYS TO SUCCESSFUL IMPLEMENTATION Strong and visionary leadership

Meaningful involvement of peers

Training

Supervision

Mentoring

Page 12: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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EVIDENCE BASE FOR PEER

RECOVERY SERVICES

Page 13: THE EXPANDING AND EVOLVING ROLE OF PEERS AND PEER SUPPORT SERVICES LaVerne D. Miller lmiller@prainc.com 1

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COSP MULTI-SITE RESEARCH INITIATIVE 1998-2006

Largest and most rigorous study of COSPs to date

Studied several models of peer-operated services around the country

Jean Campbell, principal investigator

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DO COSPS REALLY HELP? WHAT IS THE EVIDENCE?Findings:Greater levels of independence, empowerment, and self-esteem

Improved sense that consumers could make their own decisions, solve problems, and help others

Quality of life improved Increases in social support, employment skills, education

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EVIDENCE IN SUPPORT OF PEER SERVICES

Services provided by consumer staff can be as effective or more effective than non-peer provided staff (Davidson, et al., Deegan, 2003; Clarke et al. 1995; Felton et al, 1995; Chinman, Rosenbheck, Lam, &Davidson et al. 2000).

Fewer hospitalizations, use fewer crisis services, reduce substance abuse, and experience improved employment outcomes, social functioning and quality of life (Armstrong et al. 1995; Besio & Mahler, 1993).

Consumer staff benefit from their helping roles (Anthony, 2000; Mowbray, 1997, Shiff, 2004, Solomon, 2004)

Consumers benefit from self-sufficiency due to increased income and sense of self-efficacy and purpose to life that work brings (Akabas & Kurzman, 2005)

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NEW DEVELOPMENTS

National competencies and standards

Increase in number of certified training programs

Medicaid Reimbursement

Private Insurance

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ONGOING CHALLENGES

Disparities in access (training and services)

Organizational culture

Stigma and discrimination against peer staff

Policies and practices consistent with American with Disabilities Act

Career advancement (“Prozac Ceiling”)

Compensation

Collateral consequences of any involvement with the criminal justice system

Understanding the impact that movement to state certification with emphasis on testing will have upon specific populations or communities