the evolving and adaptable state cio: perspectives …...the evolving and adaptable state cio:...
TRANSCRIPT
The Evolving and Adaptable State CIO: Perspectives on Change
CIO Solutions Gallery September 10, 2019
Doug Robinson, NASCIO Executive Director@NASCIO
About NASCIO National association representing state chief information
officers and information technology executives from the states, territories and D.C.
NASCIO's mission is to foster government excellence through quality business practices, information management, and technology policy.
NASCIO provides members with products and services designed to support the challenging role of the state CIO, stimulate the exchange of information, and promote the adoption of IT best practices and innovations.
More focus on enterprise cybersecurity models; cyber talent and workforce crisis remains
CIO as broker business model: evolution from owner-operator to more managed services and multi-sourcing initiatives
Digital government: user centric design, focus on streamlining experiences, citizen IAM
More interest and use of artificial intelligence (AI), RPA, chatbots as adoption grows and benefits realized
State IT organization transition continues: more consolidation, hybrid models and unification initiatives
22 new governors in 2018. 19 new state CIOs appointed in 2019 to date (September 2019).
DC
AK
HI
WA
OR
CA
MT
INIL
ID
NVUT
AZNM
TX
OK
WY
ND
SD
NE
COKS
LA
MO
AR
IA
MN
KY
TN
ALMS
FL
GA
SC
NC
VA
OH
ME
WV
PA
MIWI
VT
NH
NJ
MA
CT
RI
MD
DE
No Change
PR
VI
2019 Transitions
NY
State CIO Transitions 2019January 1, 2019 – September 1, 2019
Bureaucratic behavior and entrenched
practices are hard to undo
Few state legislators
understand much about IT
Federal government rules and duplicative requirements
impede efficiency
Turf battles are legend
Balky legacy systems are operating
throughout state government
#IRL
1. Security and Risk Management
2. Cloud Services
3. Consolidation/Optimization
4. Digital Government
5. Broadband/Wireless Connectivity
6. Budget, Cost Control, Fiscal Management
7. Customer Relationship Management
8. Data Management and Analytics
9. Enterprise IT Governance
10. Identity and Access Management
Source: NASCIO State CIO Ballot, November 2018
STATE CIO TOP 10 PRIORITIES2019 Strategies, Management & Process Solutions
Critical Success Factors for the CIO
2018 NASCIO SURVEY | STATE CIO AS A COMMUNICATOR 8
2018 NASCIO SURVEY | STATE CIO AS A COMMUNICATOR
How Should CIO Success be Measured?
Adoption of cloud services
Major Forces of Change
Changing state IT workforce
Power of data
Service models and sourcing options
Which automaker do you equate with your IT infrastructure?
Rolls Royce - we have the best and latest technology but it doesn’t really serve our purpose and we have no idea what
it does
Lexus - the nicer version of the Toyota
Toyota - it’s reliable and we haven’t had any problems. We plan to run it into the ground before we buy anything new
Saturn – the technology is so out of date it’s not even made anymore
Which automaker do you equate with your IT infrastructure?
7%
23%
39%
31%
Rolls Royce - we have the best and latest technology but it doesn’t really serve our purpose and we have no idea what
it does
Lexus - the nicer version of the Toyota
Toyota - it’s reliable and we haven’t had any problems. We plan to run it into the ground before we buy anything new
Saturn – the technology is so out of date it’s not even made anymore
Source: 2018 NASCIO SURVEY | State CIO as a Communicator
Evolving Business Model: CIO as Broker
2018 NASCIO SURVEY | STATE CIO AS A COMMUNICATOR
CIO Business Models
2018 NASCIO SURVEY | STATE CIO AS A COMMUNICATOR
What categories of services are your top priorities for migration to the cloud? (select up to 5)
1 E-mail and collaboration
2 Disaster recovery
3 Office productivity software (e.g. word processing)
4 Program/business applications (e.g. Licensing, Unemployment Insurance, Workers Compensation etc.)
5 Enterprise Resource Planning (e.g., finance, budget, procurement)
6 Citizen relationship management
7 HR/payroll/time and attendance
8 Storage
9 Identity Management
10 Security services/monitoringSource: NASCIO 2019 State CO Survey Preliminary Data
19Source: NASCIO 2018 State CIO Survey
2018 NASCIO SURVEY | STATE CIO AS A COMMUNICATOR
What do you think is the biggest opportunity for using data analytics?
2018 NASCIO SURVEY | STATE CIO AS A COMMUNICATOR
65%
6%2%
2%4%
20%
2019 (preliminary data)
Source: NASCIO 2017 State CIO Survey
14% - streamlining the hiring process and reducing time to hire
4% - eliminating state unions representing IT
10% - modernizing office culture (e.g. flexible schedule, workspace)
25% - training and development to build new skills
33% - modernizing IT job titles and classifications
14% - removing IT positions from the civil service system
Source: NASCIO 2019 State CO Survey Preliminary Data
Which skill does your organization view as most critical for workforce transformation?
13%
13%
16%
16%
39%
Leadership
Customer Service
Agility
Innovation
Collaboration