the emirates group. more than an airline
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The Emirates Group. More than an airline..., a presentation by Stewart Angus, Divisional Senior Vice President - Associate CompaniesTRANSCRIPT
Stewart AngusDivisional Senior Vice President – Associated Companies
The Emirates Group. More than an airline…
The Emirates Group Structure
Investment Corporation
Emirates GroupOther ICD Companies
Government of Dubai
Including:
Dubal
Dubai Duty Free
Dubai Dry Docks
Dubai Real Estate
Enoc
Emaar
Emirates NBD
The Emirates Group
Background on Emirates
Commenced in 1985
Rationale to support growth of Dubai
20% compound growth
Today: 205 aircraft134 destinations in 76 countries68,000 employees from 168 nationalities
Background on Emirates
Largest operator of A380 in the world
Largest operator of B777 in the world
Sports Sponsorships
In-flight Catering - Dubai
Over 148,000 meals per day
126 customer airlines
8,600 employees
Foodpoint: Capacity 30 million meals per annum
Linencraft: Capacity 164 tonnes per day
Emirates CAE Flight Training
20 simulator devices
Pilot training in Dubai and India
New facility opened in Silicon Oasis May 2013
130 airlines and operators
Commercial, executive jets and helicopters
Hotels and Resorts
Wolgan Valley Resort & Spa
Al Maha Desert Resort & Spa
Marriot Marquis
Marriot Harbour Hotel & Suites
Le Meridien Al Aqah
Premier Inn
Emirates Leisure Retail
200 outlets across the UAE, Oman and Australia
102 Costa coffee outlets and 15 bars & restaurants in UAE
72 Hudsons coffee outlets and 3 licensed bars and restaurants (Airports) in Australia
45 outlets in 10 domestic and international Airports
2 restaurants in Oman
Maritime & Mercantile International (MMI)
Leading importer/distributor of beverages in UAE, Indian Ocean, East Africa and S.E. Asia
World class range of wines & spirits from the world’s leading principals
Represents 7 of the world’s top 10 spirit companies
JV with Heineken for beer sales/distribution in GCC
Abu Dhabi, Oman, Maldives, Seychelles, Zanzibar and Thailand
55 retail outlets – MMI & its associates
5 Le Clos outlets – Dubai International Airport
Introduction to dnata
1959 First dedicated travel agency in Dubai - 5 employees
1985 Emirates Airline launched
1993 dnata’s first overseas venture – Gerry’s dnata Pakistan
2004 First significant overseas investment (Singapore)
2007 Toll dnata first ground handler to service the new Airbus A380
2008 Partnership with HRG
2009 dnata acquires 100% Alpha Flight Catering
2011 dnata acquires majority stake in Travel Republic
Ground Handling
21 airports
9 countries
Handling over 300,000 aircraft
departures
Over 200 airline customers
4,000 ground services equipment
Passenger, baggage, ramp operations
Cargo
17 airports
7 countries
Commenced in 1959
Handling over 1.7 million tons of cargo
annually
£100m investment at London
Heathrow
In-flight Catering
Alpha , Singapore and Wings
64 airports
14 countries
120,000 meals per day
40 F&B retail outlets
23% stake and managing partner in the Region
49% stake in mindpearlproviding state of the art contact centre services
75% stake in one of the UK’s leading online travel agencies
Travel
Travel
The Middle East’s leading travel management provider
Retail, Business and Airline general sales agent services. Exclusive representation of 35+ international airlines
E-commerce development, contact services and destination management
Presence in 7 countries; India, KSA, Oman, UAE, Afghanistan, Qatar and Bahrain
Voted world’s best TMC three years in a row
IT Solutions
Mercator: Commenced in 1995
Mercator provides business
technology solutions & services to
airlines
More than 120 customers across the
globe
5 lines-of-business include:
Passenger Services Solutions, Cargo
Solutions, Financial Solutions, Safety
Solutions & Customer Relationship
Management Solutions retail
operations
Global footprintOur expanding network
We deliver our customers’
promises in 38 countries
across 5 continents
Growth in dnata revenue (AED M)
0
1000
2000
3000
4000
5000
6000
7000
8000
2002/03 2004/05 2006/07 2008/09 2010/11 2011/12
AE
D M
illi
on
s
3,160
4,406
1,390
1,079942
1,7341,996
2,585
3,181
5,755
6,622
2012/13
2011 rebrand of dnata
In 2011 dnata underwent a global
rebranding exercise, uniting our 20,000
staff around the world under one master
brand and launching a new vision, mission
and values
Vision
To be the world’s most admired air services provider
Mission
We will deliver the promises our customers make
The Right People !
Empowered
Incentivised
Best in the industry
Attitude
How do we manage so many different businesses ?
Thank You