the effects of one members' anger on team emotion anat rafaeli arik cheshin roy israely
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The Effects of One Members' Anger on Team Emotion
Anat RafaeliArik CheshinRoy Israely
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Emotion Contagion Time 1 Time 2
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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What Creates Emotion Contagion?
An unconscious process based on mimicking of others’ non verbal cues. (Hatfield, Cacioppo, & Rapson, 1994; Neumann & Strack, 2000)
Non verbal cues include:Tone of voice, Facial expression, Body language, and so on..
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Research Question So what happens in teams where non
verbal cues are not present? Will emotion of one member spread to rest of the group?
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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SHAPE FACTORY TASK Simulates an interdependent team of 4 players
(shapes)
Each player can produce and sell a shape
Team members have to fill orders for shapes
Reward based on individual and group performance
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Experiment Time Line
PANAS
Instructions
~1 min ~ 20 min
Task
3 R X 12 min
DV
Payment
~10 min ~3 min
Arrival
~3 min
N=49 groups (25 happy)
51% female
Average age 24.7
Practice R
12 min
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Manipulation Confederate acted Angry or Happy; based on past
research.(Kopelman, Rosette, Thompson, 2006; Van Kleef et al, 2004; Barsade, 2002)
HappyUse words that express happiness: “It’s a pleasure doing business with you :-)”
Be flexible:“Accept any offer as long as not below your production cost”
AngryUse words that express anger: “Your offer makes me really ANGRY!"
Be tough:“Always ask for higher sell price and lower purchase price.”
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Manipulation Check
3.68
2.01
1
2
3
4
5
6
7
Angry Condition Happy Condition
To what degree did express anger?
T(145) = 6.0
p<0.0001
3
4.53
1
2
3
4
5
6
7
Angry Condition Happy Condition
To what degree did express happiness?
T(145) = 6.9
p<0.0001
Angry Confederate
Happy Confederate
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Individual Emotion PANAS
1.52
3.2
1.68
2.75
1
1.5
2
2.5
3
3.5
NA1 NA2
F (1, 145) = 8.561
P<0.01
Repeated Measures NA
3.693.54
3.864.12
1
1.5
2
2.5
3
3.5
4
PA1 PA2
F (1, 145) = 3.696
P<0.06
Repeated Measures PA
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Group Emotion
3.2
2.15
1
2
3
4
5
6
7
angry condition happy condition
Aggregated Anger Ratings
T(47) = 6.46
p<0.001
Angry
RWG=0.83
Happy
RWG=0.9
3.42
4.22
1
2
3
4
5
6
7
angry condition happy condition
Aggregated Happy Ratings
T(47) = 4.19
p<0.001
+
+
+
G E
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Mimicking??6.6
2.79
0
1
2
3
4
5
6
7
8
Angry Condition Happy Condition
Number of negative messages sent
T(145) = 6.30
p<0.0001
2.36
7.05
0
1
2
3
4
5
6
7
8
Angry Condition Happy Condition
Number of positive messages sent
T(145) = 5.57
p<0.0001
Cohen’s Kappa =0.78
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Discussion
Emotion contagion occurs without non verbal cues!
Emotions spreads in virtual teams without face-to-face communication.
How far do these effects go?
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Performance
The Episodic Process Model - emotional episodes at work influence performance as they distract workers (Beal, Weiss, Barros, & MacDermind, 2005).
Mixed results regarding performance and
emotion, but more evidence that positive affect improves performance
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Anger and Group Performance?
+
_
GroupPerformance
Happy/ Angry
Research Question: Will anger expressed by an individual member of a work team influence performance of other team members and of the team as a whole?
IndividualPerformance
Happy / Angry
+
_
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Performance
128.15
222.13
0
50
100
150
200
250
Angry Condition Happy Condition
T(145) = 4.22
p<0.0001
208.33
228.96
195
200
205
210
215
220
225
230
235
Angry Condition Happy Condition
T(47) = 2.97
p<0.001
Group Performance
Individual Performance
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Summary Emotion of ONE member spreads to group
with minimal or no non-verbal cuesEmotion of ONE member effects performance of other members and of the team.
What is “a happy” vs. “angry” member? Need to distinguish between behavior (flexible / rigid) and emotion (anger / happy)
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Current Directions Emotion and Behavior separated to create:
Angry / Flexible
Happy /Flexible
Angry /Resolute
Happy /Resolute
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net
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Thank you!!!
(c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net