The Effectiveness Analysis on the Implementation of HRIS in Hospital

Alice Chen, Chih-Wei Hsiao, Hsueh-Ping Chiang, Paul Huang

Ditmanson Medical Foundation ChiaYi Christian Hospital, ChiaYi, Taiwan

Introduction

As the rapid growth in medical technologies and the advancement in information technologies, the application of information technologies in many areas of hospital management and smart health care has become the major trend in upgrading the healthcare industry. The healthcare human resource management is unique and different from other industries. And the implementation of smart human resource management in hospital has comparatively higher hindrance and threshold. The purpose of this study was to examine the effectiveness of implementation of hospital human resource information system (HRIS) of a hospital in southern Taiwan. Hopefully, this experience can be of reference to other healthcare institutions for implementing HRIS.

Method

We collected the related documents of implementation of HRIS, as well as conducted interviews with key members in the implementation team.

Results

We found that the critical successful factors of the implementing the HRIS of the studied hospital were as follow: good communication and training for the employees before and after the implementation, and the full support and authorization from top management. The HRIS cannot meet every one’s needs and expectations. It is necessary to keep conducting demand interview and communicating with employees as well as providing enough HRIS training courses in order to reduce the rejection of new system and increase the trust on the new system. During the implementation, one other thing worth mentioning is the new HRIS cannot provide real time adjustment in response to legal or labor policy changes. Therefore, the new system operation was heavily relied on manual maintenance. The information security issue shall receive attention when data goes to the cloud after the full implementation of the new HRIS.

Conclusion

The implementation of new HRIS is helpful in getting a smart human resource management system. It is also positive in improving operational efficiency and having better efficacy in managerial decision making. Meanwhile, The New HRIS can also improve the hospital in maintaining competitive advantage and having stable human resource development in order to provide good quality medical service to the public.

Keywords: Human Resource, Human Resource Management