the ecommerce issue - visa global...

OneTrack Mindglobal freight forwarding customs brokerage warehousing transport and distribution services

whip

September 2013 Edition

September 2013

The eCommerce issue


VISA Global’s Offering:• Consistent

• Reliable

• Cost affective distribution solutions

• Full suit of returns solutions

In 2012 online retail spend was $12.3 billion.

That’s a growth of 26% year on year,

compared to 2.2% growth for traditional retail.

This is an exciting time at VISA Global Logistics, as we have

launched our new eCommerce division. In a time of changing

retail attitude and behaviour VISA Global Logistics is moving with

the times and bringing this new division to life at this opportune

time.

What this means is that, as a team, we will be learning about the

unique needs of the parcel delivery industry.

eCommerce - The what, why and how of our new divisionMeet the managerJo Murphy has extensive experience in international supply chain with the majority of her career being focused on building new businesses within existing infrastructures. Jo’s most recent role was Head of International Commercial Services for Australia Post where she was responsible for delivering new revenue streams through building, implementing and delivering an international commercial ecommerce business.

Whip will focus on providing major ecommerce organisations end to end solutions from USA, UK, HK, Italy, China and to NZ. Prior to that she held the role of Group Manager International Supply Chain where she was responsible to delivering new revenue streams through the establishment and ongoing management of a commercial freight and logistics business for Australia Post.

Jo has over 25 years of international freight forwarding experience holding senior roles in General Management, Operations, Business Development and Project Management with BAX Global, AEI and AFS.

Jo will be based in the Sydney Office.

All ecommerce enquires and solution requirements to be referred to Jo at - [email protected]

Key areas • Los Angeles

• Chicago

• New York

• London

• Hong Kong

• Shanghai

• Auckland

• Rome

• Milan

• Receipt at origin

• Uplift

• Arrival

• Scan through customs process

• Final Mile Delivery

Fully tracked service offering the following track events:

Read more at http://www.visaglobal.com.au/services/ecommerce.html

Parcel Logisticswhip

whip

THE BRAND - Whip will have a separate brand identity to VISA Global Logistics. Although similar in imagery. the Whip identity means it can be postioned and promoted in the market separately.

A similar example of this is our client Cantarella Bros, who have brands for their products such as Vittoria Coffee, Santa Vittoria Water and Nutino. The advantage is brands can attract different niches audiences without compromising the core brand of VGL.


Agent highlight Throughout the month of September VISA Global Logistics offices were delighted to have visitors from our partner in Northern Europe, Logfret.

Logfret is an international freight forwarding company comprised of 190 offices and agencies in over 65 countries. For VISA Global Logistics, they are our official agents for shipments coming out of France, Belgium, The Netherlands and Poland.

The delegates that visited Australia included Marc Millet, Logfret General Manager, Hans Bergwerff, General Manager Logfret Netherlands and Marco Croes, Sales Manager and route development at Logfret Netherlands. During their trip they visited Adelaide, Melbourne, Sydney and Brisbane.

The trip could only be described as a success with x sales visits in Adelaide, 15 in Melbourne, 17 in Sydney and z in Brisbane. The team are looking to focus on Australia as a market for the next few years and build both their profile in this region, as well as strengthening the partnership with VISA Global Logistics.

Marco Croes said of the visit, ”Thank you so very much for your time and introductions. It has been a pleasure meeting you and visiting Australian cities. We are very positive for the future of VISA and Logfret. The prospects which are out there are amazing and there are so many more. As we mentioned to you, one of the focus markets we have is Australia & New Zealand and let us all make it work!”

The team from Logfret also showed us an example of a trucking rates tool they have developed for VISA to use. This will mean that sales teams in VISA will no longer have to wait overnight to calculate exworks charges, giving us a significant competitive advantage over others in the freight forwarding market.

To learn more about Logfret or to request a rate, you can contact Marco Croes at [email protected]

Founded in Europe in the early 1970’s by Jean-Francois Millet, the company has grown under his keen insight and supervision. Now family owned and internationally operated by his two sons -- Marc Millet runs the European, Middle Eastern and Asian divisions, while Christian Millet spearheads growth in North and South America.

Working across oceans and cultures has its own challenges. Logfret has invested in its growth and in the range of services it provides. Its size, profile and network are perfect for the demands of the new millennium. Logfret supports industrial companies and manufacturers with a worldwide network servicing both Fortune 500 Corporations and small to mid-sized companies. Each project is handled in a confidential and professional manner, strengthening Logfret’s reputation daily.

A bit of history


Melbourne mash up

The team from Melbourne had a great time attending the Sandown 500 as part of the V8 Supercars sponsorship.

They gave a few VISA Global Logistics customers the chance to experience the famous event up and close. They enjoyed the corporate hospitality failities of the Paddock Club.

Sandon 500

Melbourne has been a buzz with travel - with visitors joining and their team heading all over to share expertise. Some of the journeys completed have included;

- A visit from Marco Croes of Logfret for sales calls

- A visit from our very own Robert Pelsky visiting some Melbourne customers

- Jo Murphy presented to the team te new eCommerce division and what it means for the company on Thursday 29th August

- Marcus from the OneTrack team visited the Brisbane office for OneTrack training

- Nicole from the OneTrack team visited Perth for OneTrack training

- Andy from the OneTrack team took on the grueling challenge of the Tough Mudder event! Congrats Andy!

Star studentSpecial mention must go to Yi Chen, the PhD student who has been doing research with the OT team on transport optimisation.

He presented at the recent World Congress on Global Optimisation and received a major student paper award for his work.

The iSoGO Student Paper Prizes are awarded biannually to the student author(s) of the most outstanding paper(s) submitted to the WCGO. This award is based solely on the merit and content of the student’s contribution to the submitted paper. The purpose of the Student Paper Prizes is to recognize outstanding scholarship by students in global optimization.

Eligibility is restricted to students in good standing who do not yet hold the degree of PhD before the WCGO. Papers entered in the competition must be presented at the WCGO. Each recipient of the iSoGO Student Paper Prize shall receive a certificate and reimbursement of up to $500 toward travel expenses for attending WCGO. We look forward to integrating Yi’s excellent work with our transport team in the coming months.

Simon Hardwidge, Stan Zhou and guests

Simon Hardwidge, Stan Zhou and guests

Yi Chen


Melbourne ride dayOn Tuesday the 17th of September customer’s of VISA Melbourne, along with some very lucky VISA employees, were part of V8 Supercars ride day hosted by Tony D’Alberto Raceteam (TDR).

Here are the photos of some of the lucky few!

Alex Politidis

Andrew Penman from Marbletrend

Danny Poloai

Greg Mood from Focus on Furniture

Paul Ledeen from AWP

Rob Santalucia from Focus on Furniture

Shohre Mansouri

Ebony Butler


Sydney celebrationsVISA Global Logistics wins Amber Tile’s ‘Service Provide of the Year’On Thursday the 19th of September VISA Global Logistics was invited to celebrate the 40th birthday of one of our clients, Amber Tiles.

On the night VISA Global Logistics was awarded the ‘Service Provider of the Year’ award for 2013.

Throughout 2013 VISA Global Logistics and Amber Tiles have worked together to not only create logistics solutions, but also to help the community around us. A great example of this was the McGrath Foundation Casino Day fundraiser, that was supported by a team from VISA Global and highlighted in an earlier edition of OneTrack Mind.

A special congratulations to the VISA employees that have looked after Amber Tiles including Rabih Lahoud, Sylvia Maragos and David Bobbin.

VISA Global Logistics’ AwardRabih, Vittorio and Scott with VISA’s award on the night

The incredible view from the venue on the evening


New Zealand NewsThe Auckland office opening was a big success with the whole team enjoying a well deserved celebration.

They were kind enough to share with us some of the photos from the evening.

Simon Hardwidge with Scott from HSBC

The lolly bar set up to enjoy!

Garth Harris and Rachana Shrestha with Mark & Regan from Tuatara Management

Nicki Cookson and Simon Hardwidge with Greg from Dexion & Neil from Tutill Transport

Steven Todd with Darren and Nils from Wildfire

Regan and Mark from Tuatara Management with Lynette Ma’asi, Rachana Shrestha, Suchita Shah and Nelly Gonzalez

Garth Harris and Steven Todd with Stan from Service Foods Elias Helou from Salient Group with Luke Roberts and Bridget Watts


China 1. TEU Volume ex China/HKG to Australia destinations.

Annual Volume as at 31 August , 2012 : 16460 TEU

Annual volume as at 31 August , 2013 : 17874 TEU

This reflects a YTD 2013 growth of almost 9.0% ( 1414 TEU ) and we believe is an excellent result and is reflected primarily by the securing of new business and most importantly the maintenance and retention of current customers.

The growth / development by branch is as follows :

Adelaide : + 128 TEU

Brisbane : + 272 TEU

Fremantle : - 277 TEU

Melbourne : + 253 TEU

Sydney : + 1015 TEU

Others : + 23 TEU

We believe we can also look forward to a quite successful last four months of the 2013 year !

2. Air Freight

It has been pleasing to see renewed activity and communication for our air freight traffic , especially to MEL and SYD. This appears to be primarily from our existing sea freight customers and is great to see.

The new business from Colette in Sydney ( ex TAO and HKG ) will also greatly enhance our overall number of shipments and the kgs volume.

Kate Zhao and Jessica Zhou ( both based in SHA ) and manage all the air freight business from the northern Y-V locations / airports and this is completed in conjunction with our two wholesalers UBI and Vten.

3. TEU Volume ex Y-V China with EWL , UK

Y-V has had a partnership with EWL , UK for some 18 months now and is really delighted with the recent development - in January , 2013 we shipped 39 TEUs and in August we shipped 218 TEUs.

The change has primarily been in new reefer containers ex Qingdao ( frozen seafood etc ) and ex Xiamen ( garments ).

Andy Raglan from EWL UK will visit SHA , NGB and TAO in the last week of October , 2013.

4. Y-V Business activity with South Korea

The Y-V C&F LCL consolidation dept in SHA ships some 1500 cbms per month to the ports of Busan and Inchon ( this represents approx. 1 x 40 ft LCL consolidation every day ) and following a recent agency visit to their various partners , receive approx. 750 cbms per month by return in import LCL consolidation cargo.

The recent visit also enabled Y-V to share and promote their FOB services ( handling and coordination of destination nomination cargo as is done for AU / NZ ) with the successful securing of the Eland ( a large Korean conglomerate ) construction cargo in conjunction with ANC International Inc in Seoul.

A Chinese / Korean speaking person will in fact be employed in Shanghai effective end September to further support this development and importantly ensure clear communication lines.

It is the wish to additionally enhance this type of programme with the Y-V partners and agents in countries such as VN , TH , ID , JP etc - with the next visit being planned to EWL , Thailand in October.

The Yuantai-VISA team on their recent trip to South Korea


Italy Air FreightThis month, Italy had the challenge of sending 7000 kgs of cheese via air freight to Melbourne! The job required 400 kgs of dry ice. Andrea from the Reggio Emilia office sent over some photos to show us the process.


Brisbane BlurbIts Spring and Brisbane flourishes yet again. Our figures are up, the drivers are busy & the phones won’t stop “it’s that time of Year again”!

The TEU count between Adelaide and Brisbane has seen a late run from Brisbane therefore leaving its counterpart in its dust as stated in last month’s One Track Mind. (I can feel a Tsingtao coming on)

Brisbane worked with White Night Logistics on the Coffs Harbour Rally with a successful delivery of 21 x 40’ and 2 x 20’ SOC at night, on the weekend and in a small delivery window. This has become an annual event and after a second year running, looks to become a regular special event Visa Brisbane will be a part of. (Please see photos attached of Visa in action at the event)

We have a new team member started this week “Mike Lyons” joining the small transport team to handle the monster volumes we have recently experienced. Mike comes from a transport carrier background and will provide some much needed assistance and relief to a battle weary team.

Our Graduate “John” had an injection of Sydney this month meeting with the Sydney Grads and their New Zealand counterpart “Luke” for further Sales training on the “Visa Way” before in the near future being set free on the road to drum up some new business for the branch.

Thats all from BrisVegas this month, let the TEU counts roll on.

Marco from Logfret, Netherlands had an eventful day in Adelaide for 1x Day of Sales Calls. Our Office computers were down most of the day then Kevin’s Mobile Telephone Battery kicked the bucket causing a lot of frustrating communication problems that day. Marco, John and Kevin are working on some very positive prospective business here in Adelaide as a result. The day ended very well when Marco and Kevin had to have a bottle or 2 or 3 of Marco’s favourite beer, “Heineken”.

Bec and Kieran competed in the recent City to Bay 12KM walk held in Adelaide 15/09 – due to issues with the timers their estimated time was just under 2 hours – pictures attached...needless to say things in the office were pretty quiet the following week due to their recovery.

Never one to blow his own horn.....no pun intended. Kevin recently competed in 2013 Brass Band competitions in New Zealand in Woolston Brass. As the overall winners of this prestigious competition for the last 4 years they thought it best to let someone else take 1st place and they proudly took out 3rd place among the 10 competing bands......Kevin is 2nd from the left in the first row.

Adelaide update

Bec on the start line of the City to Bay 12km

Coffs Harbour Rally deliveries all lined up to go Adelaide Manager Kevin competing in the 2013 Brass Band competitions


PerthIt’s not all business breakfasts for the Perth team who are also known to let their hair down. They had their office Sundowner on Friday (9th August) night to welcome Anisa to the team, which was held at the Raffles Hotel.

Poor Janice missed out of the fun due to illness however the rest of the Perth office enjoyed many laughs and a few too many warming beverages.

All, that is of course except, Aidan “I’m getting married in 6 weeks – gotta do as I’m told” McCartan.

Below is the photo of Aidan enjoying his MILK shot.

Aidan was under instructions to be home by 8pm so he joined with us but on the “hard” stuff. Maybe we should start calling him “Kitty”

Perth Manager Raff and sales rep Shannon recently attendedthe state budget breakfast event in WA which included the Premier WA Colin Barnett & State Treasurer Troy Buswell.

The breakfast was to debate on the Issues impacting the future of WA business & network opportunities.

Events such as these represent the strong impact and effort the WA team has made since their beginnings in 2005. Continuing to grow and become integral members of the business community means the great things for VISA Global Logistics as a whole.

IT NewsSundowner hourBusiness breakfast

Raff and Shannon at the State Budget Breakfast Aiden going hard with his shot of milk

• EDI Enterprise Server has been replaced with a new unit that has increased capacity. This was replaced last month, and it was also our first EOM with no Enterprise Speed complaints in quite some time.

• With the links between VGL NZ and VGL AU being established, we hope in the coming weeks to have a company wide Address Book available in your email client.

• Australian IT Staff are now providing Desktop Support to New Zealand.

• Now is the time to let us in IT know if your computer just doesn’t quite seem to be performing right. Every machine will be re-SOE’d company wide before the new year. We are always updating these images with new software updates and tidbits to make your daily computing experience as pain free as possible. If you have any suggestions for the next desktop update, let us know by emailing [email protected] with your suggestions, and we will look into it making the next round of desktop updates.

For all staff globally, please note the below IT Support information,

OneTrack - Please email [email protected] or for all Critical matters, please phone +61 3 9091 7401

Paperless Warehousing - email [email protected] or phone +61 3 9091 7402 for all critical matters.

EDI - [email protected] or phone +61 2 9695 3839 for all critical matters.

For all other IT Support matters - [email protected] or phone +61 2 9695 3839

** (SOE is Nerd speak for a pre configured computer installation of operating system and all associated programs, allowing all machines company wide to operate the same)


Meet the team

Kate is in charge of air export & import for Yuantai-VISA in the Shanghai office. She has been part of the YV team for nearly 2 years.

Kate says her favourite part of the role with Yuantai VISA is finding solutions that provide customer satisfaction for the people she works with. She also enjoys working with a young, vibrant team; “The Shanghai team is a young group, nearly all of the people are from 20 - 35 years old.”

Kate Zhao - China Air Operation Coordinator Francesco Petrilli - Italy Export Docs OperatorFrancesco has been with the Gambogi-VISA team since April 2011 and in his role he operates the export documents department in Reggio Emilia. This involves preparing the required documentation neccessary to export goods from Italy to the rest of the world.

Francesco enjoys speaking to many different people and shippers from all over the Italian territory and keeping up to date with Australia import laws.

Shohre Mansouri - Melbourne OneTrack Developer

Shohre works as one of the key developers in Melbourne’s OneTrack team and has been there since March 2012. Although she primarily describes her role as, “Coding. A lot of coding.”, Shohre also has a key role in deciding which direction the OneTrack systems is developed, along with the whole team in Footscray.

She says one of the great things about this role is working is such a dynamic industry - learning about the world of freight and finding innovative and creative solutions to problems.

John Auciello - Adelaide Operations, Customer Service and Sales

John continues the tradition of the Adelaide office by being a little bit of everything. John’s official roles currently includes customer service, operations and sales but his unofficial roles branch out even more.

As crazy as it gets, John says he enjoys having new challenges every

He also enjoys working with the group in the office, “Reggio Emilia is a very exciting group of staff. Everyone is organised with their work, we help each other and we collaborate many times a day.”

“My dream is to come to Australia and I hope to work with all my Australian collegues directly in Australia one day.”

Jen Tully - Brisbane Customs Broker

Lucas Gatt - NSW Client Services ManagerLucas’s role as client services manager fits perfectly with his personality. Since starting in VISA in 2008 the part of the job Lucas has enjoyed the most is helping others, whether that be his clients or fellow VGL staff.

Being in this role means Lucas has to understand every aspect of the shipment process, and how all the departments within VISA work together so he can keep his clients

informed along the way.

“I am fortunate to work at such a large company where the owners of the business are there to learn off everyday & are so heavily involved in the day to day running.”

When asked what makes the Sydney team special, Lucas responded; “What kind of special are you referring to?”

day to solve - to keep the job interesting. After 8 years with VISA, there aren’t many challenges John hasn’t seen. At the end of the day however, it’s the Adelaide team that he likes most of all;

“We all work in tandem together. It’s good to know we have the skill set so that people are away, others can easily jump in.

Jen has been part of the team that looks after the customs solutions in Brisbane for the last 5 years.

She enjoys the vatiery of her work, everyday could pose a different product to work with - from food to furniture to break bulk.

The people she works with in Brisbane are also a big part of what Jen enjoys about her job.

“The Brisbane team are like a family now, we have known each other for so long. It’s great because we’re really comfortable around each other and know how to deal with each other in good and bad moods.”


The VISA FamilyWedding Bells

Maria from the Italian Middle East department got married in the Italian Summer to her partner Sebastiano

The happy couple with their colleagues from Gambogi-VISA

Maria Apap has left to go on maternity leave. The Melbourne team through a baby shower for her before she left. We all wish her a safe delivery

Celebrity Spotting

Baby ShowerMario and Josh from the Sydney office spent some quality time with Rico Rodriguez (from Modern Family) and his father on a recent trip to America

George with Rico and Riani Rodriguez


Do you have anything you want to add to OneTrack Mind?

We want your VISA Global Logistics news from all over the world!

To contribute to the next issue, all you need to do is email your story or photos through to Louiza Clancy

[email protected]

Don’t forget to add us!VISAGlobalLogistics

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