THE E-GOVERNMENT THE E-GOVERNMENT IMPERATIVEIMPERATIVE

Unit 11Unit 11

E-governmentE-government

““The use of information and The use of information and communication technologies, and communication technologies, and particularly the Internet, as a tool to particularly the Internet, as a tool to achieve better government”achieve better government”

Impact of e-governmentImpact of e-government

Better policy outcomesBetter policy outcomes Higher quality servicesHigher quality services Greater engagement with citizensGreater engagement with citizens

Focus of e-government initiativesFocus of e-government initiatives

How to collaborate more effectively How to collaborate more effectively accross agencies to address accross agencies to address complex, shared problemscomplex, shared problems

How to enhance customer focusHow to enhance customer focus How to build relationships with How to build relationships with

private sector partnersprivate sector partners

AdvantagesAdvantages

Savings on data collection and Savings on data collection and transmissiontransmission

Provision of information and Provision of information and communication with customerscommunication with customers

Greater sharing of data within and Greater sharing of data within and between governmentsbetween governments

Good governanceGood governance

Building of trust between Building of trust between governments and citizensgovernments and citizens

Citizen engagement in policy processCitizen engagement in policy process Open and accountable governmentOpen and accountable government Prevent corruptionPrevent corruption

Legal termsLegal terms

Enhance Enhance Poboljšati, unaprijeditiPoboljšati, unaprijediti ResponsiveResponsive Koji odgovara potrebama, Koji odgovara potrebama,

pristupačanpristupačan AssessAssess ProcijenitiProcijeniti

Legal termsLegal terms

ApplyApply PrimijenitiPrimijeniti AccountabilityAccountability odgovornostodgovornost ImpactImpact Učinak, utjecajUčinak, utjecaj

citizencitizen, , electedelected, , representrepresent, , servantsservants, , surveyssurveys, , votersvoters

One goal of e-government will be greater One goal of e-government will be greater ________ participation. Through the internet, people from participation. Through the internet, people from all over the country can interact with politicians all over the country can interact with politicians or public or public ______and make their voices heard. and make their voices heard. Blogging and interactive Blogging and interactive ______will allow politicians will allow politicians or public servants to see the views of the people or public servants to see the views of the people they they ________on any given issue. Chat roomson any given issue. Chat rooms can can place citizens in real-time contact with place citizens in real-time contact with ______officials, their offices or provide them with the officials, their offices or provide them with the means to replace them by interacting directly means to replace them by interacting directly with public servants, allowing with public servants, allowing ______to have a direct to have a direct impact and influence in their government. impact and influence in their government.

KeyKey One goal of e-government will be greater One goal of e-government will be greater citizencitizen

participation. Through the internet, people from participation. Through the internet, people from all over the country can interact with politicians all over the country can interact with politicians or public or public servantsservants and make their voices heard. and make their voices heard. Blogging and interactive Blogging and interactive surveyssurveys will allow will allow politicians or public servants to see the views of politicians or public servants to see the views of the people they the people they representrepresent on any given issue. on any given issue. Chat rooms can place citizens in real-time contact Chat rooms can place citizens in real-time contact with elected officials, their offices or provide them with elected officials, their offices or provide them with the means to replace them by interacting with the means to replace them by interacting directly with public servants, allowing directly with public servants, allowing votersvoters to to have a direct impact and influence in their have a direct impact and influence in their government. government.

rrepresentationepresentation, , transparenttransparent, , votevote

These technologies can create a These technologies can create a more more ______government, allowing voters government, allowing voters to immediately see how and why to immediately see how and why their their ______in the capital is voting the in the capital is voting the way they are. This helps voters way they are. This helps voters better decide who to better decide who to ______for in the for in the future or how to help the public future or how to help the public servants become more productive. servants become more productive.

KeyKey

These technologies can create a These technologies can create a more transparent government, more transparent government, allowing voters to immediately see allowing voters to immediately see how and why their representation in how and why their representation in the capital is voting the way they the capital is voting the way they are. This helps voters better decide are. This helps voters better decide who to vote for in the future or how who to vote for in the future or how to help the public servants become to help the public servants become more productive. more productive.

AccountableAccountable, d, democracyemocracy,, legislaturelegislature, , transparencytransparency

A government could theoretically move A government could theoretically move more towards a true more towards a true ______with the proper with the proper application of e-government. Government application of e-government. Government ________will give insight to the public on how will give insight to the public on how decisions are made and hold elected decisions are made and hold elected officials or public servants officials or public servants ________ for their for their actions. The public could become a direct actions. The public could become a direct and prominent influence in government and prominent influence in government ________to some degreeto some degree..

KeyKey

A government could theoretically move A government could theoretically move more towards a true more towards a true democracydemocracy with the with the proper application of e-government. proper application of e-government. Government Government transparencytransparency will give will give insight to the public on how decisions are insight to the public on how decisions are made and hold elected officials or public made and hold elected officials or public servants servants accountableaccountable for their actions. for their actions. The public could become a direct and The public could become a direct and prominent influence in government prominent influence in government legislaturelegislature to some degree to some degree..

Put the verbs in brackets into Put the verbs in brackets into apropriate formsapropriate forms

E-government E-government ___(___(allowallow)) citizens to citizens to interact with computers to achieve interact with computers to achieve objectives at any time and any location, objectives at any time and any location, and and ___(___(eliminateeliminate)) the necessity for the necessity for physical travel to government agents physical travel to government agents ___(___(sitsit)) behind desks and windows. behind desks and windows. Improved accounting and record keeping Improved accounting and record keeping can can ___(___(notenote, passive), passive) through through computerization, and information and computerization, and information and forms can forms can ______ easily easily ___(___(access,access, passive) passive) equaling quicker processing time. equaling quicker processing time.

KeyKey

E-government E-government allowsallows citizens to interact citizens to interact with computers to achieve objectives at with computers to achieve objectives at any time and any location, and any time and any location, and eliminateseliminates the necessity for physical the necessity for physical travel to government agents travel to government agents sittingsitting behind desks and windows. Improved behind desks and windows. Improved accounting and record keeping can accounting and record keeping can be be notednoted through computerization, and through computerization, and information and forms can information and forms can be be easily easily accessedaccessed, equaling quicker processing , equaling quicker processing time. time.

On the administrative side, access to On the administrative side, access to help find or retrieve files and linked help find or retrieve files and linked information can now information can now ___(___(storestore, , passive)passive) in databases versus in databases versus hardcopies stored in various hardcopies stored in various locations. Individuals with disabilities locations. Individuals with disabilities or conditions no longer have to be or conditions no longer have to be mobile to be active in government mobile to be active in government and can be in the comfort of their and can be in the comfort of their own homesown homes. .

KeyKey

On the administrative side, access to On the administrative side, access to help find or retrieve files and linked help find or retrieve files and linked information can now be stored in information can now be stored in databases versus hardcopies stored databases versus hardcopies stored in various locations. Individuals with in various locations. Individuals with disabilities or conditions no longer disabilities or conditions no longer have to be mobile to be active in have to be mobile to be active in government and can be in the government and can be in the comfort of their own homescomfort of their own homes

Recent trials of e-government Recent trials of e-government ___(meet, passive) ___(meet, passive) with acceptance with acceptance and eagerness from the public. and eagerness from the public. Citizens participate in online Citizens participate in online discussions of political issues with discussions of political issues with increasing frequency, and young increasing frequency, and young people, who traditionally display people, who traditionally display minimal interest in government minimal interest in government affairs, affairs, ___(draw, passive) ___(draw, passive) to e-voting to e-voting procedures.procedures.

KeyKey

Recent trials of e-government Recent trials of e-government have have been metbeen met with acceptance and with acceptance and eagerness from the public. Citizens eagerness from the public. Citizens participate in online discussions of participate in online discussions of political issues with increasing political issues with increasing frequency, and young people, who frequency, and young people, who traditionally display minimal interest traditionally display minimal interest in government affairs, in government affairs, are drawnare drawn to to e-voting procedures.e-voting procedures.

ddevelopmentevelopment,, e-government e-government,, objectives objectives, , operationsoperations, , resourcesresources

There are many ways to characterize the There are many ways to characterize the development ofdevelopment of____. On the disappointing side (no . On the disappointing side (no public value created) we can talk about such public value created) we can talk about such ____that is: Wasteful – engagesthat is: Wasteful – engages __ __ but does not but does not result in optimization of government result in optimization of government ____; Pointless ; Pointless - even if it optimizes government operations, has - even if it optimizes government operations, has no (or only minimal) effect on the development no (or only minimal) effect on the development ____preferred by society. preferred by society.

ccapabilitiesapabilities,, capacity capacity, , contexcontextt,, eengagemenngagement,t, humanhuman, , institutionsinstitutions, , participationparticipation,, perspective perspective, ,

valuesvalues On the satisfying side (active On the satisfying side (active ____ in public value creation), and in public value creation), and

especially from theespecially from the____ of the world-making process that has been of the world-making process that has been outlined in the UN Millennium Declaration, we can talk about e-outlined in the UN Millennium Declaration, we can talk about e-government development that is: Meaningful - optimizes government development that is: Meaningful - optimizes government operations, and: - supports government operations, and: - supports ____ development, i.e. development, i.e. empowers people/raises humanempowers people/raises human __ __, and in this framework; - equips , and in this framework; - equips people for genuine people for genuine ____ in the inclusive political process; - supports in the inclusive political process; - supports ____ considered as essential for human development in the 21st considered as essential for human development in the 21st century. Meaningful development of e-government gives the century. Meaningful development of e-government gives the ____of of public administration additional public administration additional ____ to shore up the societal to shore up the societal ______ conducive to human developmentconducive to human development

Three types of e-government Three types of e-government developmentdevelopment

There are many ways to characterize the There are many ways to characterize the development of development of e-governmente-government. On the . On the disappointing side (no public value created) we disappointing side (no public value created) we can talk about such can talk about such developmentdevelopment that is: that is: Wasteful - engages Wasteful - engages resourcesresources but does not but does not result in optimization of government result in optimization of government operationsoperations; ; Pointless - even if it optimizes government Pointless - even if it optimizes government operations, has no (or only minimal) effect on the operations, has no (or only minimal) effect on the development development objectivesobjectives preferred by society. preferred by society.

Three types of e-government Three types of e-government developmentdevelopment

On the satisfying side (active On the satisfying side (active engagementengagement in public value in public value creation), and especially from the creation), and especially from the perspective perspective of the world-of the world-making process that has been outlined in the UN Millennium making process that has been outlined in the UN Millennium Declaration, we can talk about e-government development that is: Declaration, we can talk about e-government development that is: Meaningful - optimizes government operations, and: - supports Meaningful - optimizes government operations, and: - supports humanhuman development, i.e. empowers people/raises human development, i.e. empowers people/raises human capabilitiescapabilities, and in this framework; - equips people for genuine , and in this framework; - equips people for genuine participationparticipation in the inclusive political process; - supports in the inclusive political process; - supports valuesvalues considered as essential for human development in the 21st considered as essential for human development in the 21st century. Meaningful development of e-government gives the century. Meaningful development of e-government gives the institutionsinstitutions of public administration additional of public administration additional capacitycapacity to shore to shore up the societal up the societal contexcontext conducive to human developmentt conducive to human development