the digital war for talent
DESCRIPTION
Talent become more and more important for corporate competitiveness at the same time as they are becoming less loyal to their employerTRANSCRIPT
1
# Build the brand – talent are not looking for the next
job they are looking for an opportunity to excel their
career. In order to attract the best, you need a brand
that stands out and a value proposition that matters
# Proactivity – instead of going after active job
seekers when you need them, build long term
relationships with talent pools and harvest over time.
Think large scale
# Every employee – your recruiters will not be able to
complete the demanding task of attracting the best
people alone, consider turning every employee into a
recruiter
THREE RULE OF THUMB
THE DIGITAL WAR FOR TALENT IS A REALITY
TALENT BECOME MORE AND MORE IMPORTANT FOR CORPORATE COMPETITIVE-
NESS AT THE SAME TIME AS THEY ARE BECOMING LESS LOYAL TO THEIR
EMPLOYER
Let’s start with why we have to rethink the concept of
talent.
First of all, talent is one of the main drivers to
companies’ competitiveness today. Apple would never
have been able to do what they have done during the
last decade without the best designers, the best
engineers and the best store managers. LEGO would
never have been able to take the leap to the digital
sphere without people that see what is on the horizon.
It is not a question of putting just any person by the
production line anymore. The challenge today is about
finding Talent that see what is going on in the industry
and take on the leadership to help the corporation
adapt to the new circumstances.
At the same time Talent has become less loyal. Think
about it, you are more loyal to yourself and your career
than your company. This is a major paradigm shift
comparing to earlier generations. If you would get an
opportunity to take on a new challenge that would fit
your career you would probably take that opportunity
independent of how it would affect your current
employer. We as professionals are now shifting from
opportunity to opportunity independent of company
rather than going from position to position along the
corporate ladder.
Some companies have for a long time seen their
employees in the same way as universities always have.
Former employees also have a value both as brand
ambassadors, as connections to clients and partners and
as potential home comers.
Now let’s turn to the digital perspective. Our user
behavior has changed dramatically during the last
couple of years. We are moving from desktop web
surfing to mobile apps. We are moving from regular
websites to social networks. Since digital have been the
driving force for productivity during the last 50 years,
companies that have not yet adapted to the new web
are facing a major gap and their relative efficiency is
decreasing in comparison to peers that have already
adapted. The current economic times doesn’t make the
need for more efficient digital solutions less important.
The digital solutions that are available let you reach the
right candidates at the right time at large scale, and your
solution will be automatically getting your message
across 24 hours a day, 7 days a week.
As talent becomes more important at the same time
becoming less loyal to companies we need to develop
our recruitment strategy in order to stay healthy as
organizations.
2
THOUGHTS ON RECRUITMENT STRATEGY
AS RECRUITMENT BECOMES A STRATEGIC PROCESS, WE NEED TO UNDERSTAND
THE CONSEQUENCES OF OUR DIFFERENT CHOICES
FOUR OPPOSING FORCES
In defining recruitment strategy we have some forces
that we need to consider. First we have the opposing
forces of choosing a strategy that is either using
internal resources or external resources. External
resources could be jobboards or recruitment agencies.
Internal resources could be internal referral programs
or the own webpage as channels for attracting talent.
Secondly, we have the opposing forces of choosing a
strategy that is reactive or proactive. Reactive
activities are for example contacting a recruitment
agency trying to find a position needed to be filled
“yesterday”. Proactive activities could be to work long
term towards a specific group of specialists in order
for them to understand the brand proposition of your
company and turning them into candidates over time.
EFFECTS
Depending on where you are today in your activities
you can expect different outcomes. With an
internal/proactive set of activities you can expect costs
to be lower and quality of candidates to be higher
comparing to the reactive/external strategy that will
bare higher cost and expected lower quality in the
recruitments. Further, having someone else (mainly a
recruitment agency) carry the brand name in the
recruitment process will have consequences for your
brand.
DEFINING KPIs
Next step in defining a recruitment strategy is to develop a set of KPIs. Depending on individual business objectives,
recruitment objectives will vary from case to case. A good exercise to get priorities set correctly can be to rank the KPIs
in the example to the right. In that way you will have better guidance for making the right decisions. If you are in an
expansion phase, maybe the number and quality of hires is more prioritized than if your company is in a mature phase
with more focus on cost savings. As a consequence of your prioritizations your business case will also look different.
Cost-per-Hire is in most cases only a hygiene factor making it possible to benchmark different alternatives against each
other.
BUSINESS OBJECTIVES
INTERNAL
EXTERNAL
REACTIVE PROACTIVE
FOUR PERSPECTIVES ON RECRUITMENT
Lower cost Higher quality
Positive brand effects
Higher cost Lower quality Neutral brand effects
NUMBER OF HIRES
QUALITY OF HIRES
TIME-TO-HIRE
COST-PER-HIRE
WHICH OF
THESE KPIs ARE
MOST
IMPORTANT FOR
YOUR BUSINESS
OBJECTIVES?
CONNECTING OBJECTIVES
RECRUITMENT OBJECTIVES
BUSINESS OBJECTIVES
3
TURNING LINKEDIN INTO A RECRUITMENT ENGINE
YOUR STRATEGY ON LINKEDIN WILL HAVE TO BE TAILORED WITH THE USER
BEHAVIOR IN MIND. START WITH PERSONAL PROFILES
The recruitment solution takes its starting point in the
user behavior on the platform. The top three activities
on Linkedin are (1) to look at other peoples’ profiles,
(2) check the inbox and (3) look at the homepage and
the newsfeed. The recruitment strategy needs to be
adapted to these activities to be successful. How this is
done will be explained in detail during the next couple
of pages.
As an attempt to explain the recruitment solution in
only a couple of sentences: The recruitment engine
starts with your employees. If you have great people on
board it is likely that your ideal candidates can be found
in your employees’ networks. Therefore the first step is
that you activate your employees as ambassadors and
drive the traffic they have to their personal profiles to
your company page and your jobs. The purpose is to
build a base of followers that you will be able to
communicate with and turn into candidates and
employees over time. On the company page you have
the possibility to let your jobs be listed with a rich
description of why it is a good opportunity to start
working at your company. The employees’ profiles
together with your company page and your jobs
constitute the three pillars of the recruitment engine.
Moreover some companies have also started to turn
their recruitment department into a direct sourcing
unit. Instead of screening CVs of active candidates that
might not be qualified, they can actually go out and
pinpoint the best passive candidates and contact them
directly. In order to be successful with the direct
sourcing it is important to have the basic setup created
first. Remember we are talking about passive candidates
(top talent) that already have a job. These people are
looking for the next opportunity.
MAIN ACTIVITIES ON LINKEDIN
12%
18%
22%
32%
34%
60%
70%
73%
Jobs
Company Pages
Groups
Address Book
People Search
Home Page
Inbox
Profile Views
In the next couple of pages the following modules will
be explained:
Work With Us – Activating employees
Career Page – Your main destination page
Job Slots – Explaining current opportunities
Recruiter – Direct Sourcing
CORE MODULES
4
REFERRALS - your internal referral program
to get a boost
FOLLOWERS - your follower base
(subscribers of news and jobs) to increase
BRAND RECOGNITION – external and
internal recognition of our employer brand
WHAT YOU CAN EXPECT
ACTIVATING EMPLOYEES AS AMBASSADORS “WORK WITH US”
The starting point of the recruitment engine is to
tap in to the massive traffic you already have to
your employees’ profiles. People from other
companies are networking with your employees
every day. In the allocated advertisement space that
other companies are using you can get your
message across. In the example to the right,
Coloplast are saying that the curious visitors have
the opportunity to follow them as a company to
receive company updates and relevant jobs.
5
BRAND – Express your graphical brand
identity
PEOPLE – Display people within the
company that the individual visitor is
connected to
JOBS – Explain current job opportunities
here, sorted by relevance for each visitor
TESTIMONIALS – Let employees tell the
story of why they have chosen to work at
your company
VIDEOS – Use the Career page as a channel
for corporate videos
+ more…
FEATURES
CREATING A MAIN DESTINATION “CAREER PAGE”
The module Career Page has the purpose of describing
how it is to work in your organization. If the Work
With Us module creates awareness, the Career page is
where you position your company in comparison to
other companies within your industry. This will create a
strong positioning – both internally and externally.
6
THE VIRAL EFFECT – On average a job is
shared 7 times
SEARCH OPTIMIZATION – We provide
training and tips about how to search
optimize ads
AUTOMATIC MATCHING – Our system
make sure that the job reach the right
candidate
MOBILE – Jobs are also targeted through
mobile. Expect all your candidates to be
mobile
THINGS TO CONSIDER
EXPLAINING CURRENT OPPORTUNITIES “JOB SLOTS”
So if you have created a strong and well positioned
brand, it is also appropriate to explain current job
opportunities. There a couple of things worth
mentioning concerning the jobs. Most importantly,
they are matched automatically with active and passive
candidates. The function that does this is called “Jobs
You May Be Interested In” and you might have seen it
on the first page displaying the three most relevant jobs
for you that we can find right now for you. We also
market this through a weekly e-mail and on the
jobboard for the active candidates.
7
DIRECT SOURCING “RECRUITER”
START DOING THE HEADHUNTING YOURSELF. CUT OUT COSTLY MIDDLEMEN
AND UNLEASH THE RETURN ON YOUR EMPLOYER BRAND INVESTMENT
SEARCH
With the recruiter search account you are given access
to all of the 200 million members on LinkedIn. With 22
search fields you can easily find the right candidates
that match the role you are
trying to find. There are also an
integration towards the jobs
which give you a suggestion of
candidates to each job you post
so that you don’t have to
search manually. The feature
“Similar profiles” make you
copy one of your ideal
employees and find others on
the platform that looks like a
close match. When you have
built your perfect search, save it
and get notified when new
profiles match your criteria.
ORGANIZE
The feature “Talent Pipeline”
help you organize the profiles
of ideal candidates and turn
your recruitment function into a relationship
department. When top talent is becoming more
important as competitive advantage, HR departments
start treating talent almost like the sales department
treats their key prospects. Organizing candidates by
Tag or Status make you keep track of your Talent
Pipeline over time.
CONTACT
With templates that you create and share with your
team you can easily contact candidates that are
interested in new career opportunities in a 1-to-Many e-
mail. Your message is received as
an InMail and candidates can easily
find the job ad you are contacting
them about on the platform if you
attach a link in your InMail.
COLLABORATE
If you are a team working with
“Recruiter” you will easily be able
to share profiles internally and with
the feature showing if a person has
already been contacted, you never
have to contact the same person
twice.
DATA
When you invest time in building
your talent pipeline through the
recruiter tool, you will always know
that the data stay with the
company and not the user.
RESULTS
The results you can expect from this can of course be
calculated in the number of hires you do as a
consequence of the activity. But consider also that this
is a branding activity. When you outsource
headhunting, the branding investment stays with the
recruitment agency.
RECRUITER
ACCOUNT
PREMIUM
ACCOUNT
Search - contact anyone on LinkedIn
Yes No
Search – use advanced seach fields
Yes No
Ownership - owned by
the company Yes No
Collaboration – share projects and profiles
Yes No
Organize - create a dynamic database
Yes No