the digital government
DESCRIPTION
The Digital Government: Smarter, Better, FasterTRANSCRIPT
The Digital Government: Smarter, Better, Faster
Pim Bilderbeek
Principal Consultant
bilderbeek consulting, 2011www.bilderbeekconsulting.com
Agenda
Four Scenarios for Digital Europe
Europe’s Digital Agenda
Digital Denmark in the World
Cloud Computing
What Drives High Performance?
Focus on the Customer
Digital Society Continuity
bilderbeek consulting, 2011www.bilderbeekconsulting.com
Digitalization is Tool for Transformation
Enabler
Open and transparent
Security, confidence,
trust
Pervasive
Save to grow
Continuity
bilderbeek consulting, 2011www.bilderbeekconsulting.com
Four Scenarios for Digital Europe
Digital Divide
Digital Europe
TwentiethCentury
DisconnectedGovernment
GovernmentEmbraces Digitalization
GovernmentFragmented Digitalization
Exclusive CloudCitizen Distrust
Neutral CloudCitizen Trust
bilderbeek consulting, 2011www.bilderbeekconsulting.com
bilderbeek insight
Europe’s Digital Agenda
• Digital Single Market
• Interoperability and Standards
• Trust and Security
• Very Fast Internet
• Research and Innovation
• Enhancing e-Skills
• ICT for Social Challenges
bilderbeek consulting, 2011www.bilderbeekconsulting.com
EU Digital Government Service Status
IncomeGenerating
•Taxes
•Socialcontributions
•VAT
•Customs
Permits and licenses
•Building
•Passport
•Education
•Environment
Registration
•Car
•Company
•Birth & marriage
•Moving
•Statisticaldata
Returns
•Health
•Libraries
•Procurement
•Policing
• Job search
•Benefits
Source: 8th eGovernment Benchmark Measurement, November 2009, European Commission
Top Scorer
Average Performer
Average Performer
ProblemChild
bilderbeek consulting, 2011www.bilderbeekconsulting.com
Digital Denmark in the World
Benchmark Ranking Size Peer Group
EC eGovernment Benchmark 2009 9/10 31
UN eGovernment Readiness Index 2008 2 189
WEF Global Competiveness Index 2009-2010 5 133
WEF Networked Readiness Index 2008-2009 1 134
EIU Readiness Index Ranking 2009 1 70
bilderbeek consulting, 2011www.bilderbeekconsulting.com
on-demand, virtual, automated
scheduled, physical, manual
customer control, ownership,
responsibility
supplier control,ownership,
responsibility
shared infrastructureand operations
private infrastructureshared operations
private infrastructureand operations
private infrastructureand operations
Clouding the Issue….
bilderbeek consulting, 2011www.bilderbeekconsulting.com
bilderbeek insight
What Drives High Performance?
bilderbeek consulting, 2011www.bilderbeekconsulting.com
Top level political sponsorship
Sustained professional leadership
Broad coverage
Collaboration across public bodies
A customer mindset
Unified access
Due care to data privacy and security
Discrete tangible visible gains
Focus on the Customer
bilderbeek consulting, 2011www.bilderbeekconsulting.com
Personalization
ParticipationSocial
Government
Securityand trust
Usability
Anywhereanytime
any device
awareness
pre
par
edn
ess
Naïve
Complacent Armed
Vulnerable
Source: Eurostat
Digital Society Continuity
bilderbeek consulting, 2011www.bilderbeekconsulting.com
bilderbeek insight
SMARTER
BETTER
FASTER
High Performance
Net Neutral
Customerfocus
Continuity
Trust
bilderbeek consulting, 2011www.bilderbeekconsulting.com