the devil's in the details: using patient safety & learning system complaints and events...
TRANSCRIPT
The Devil’s in the Details
Using Patient Safety and Learning System (PSLS) Complaints and Events Data to Understand Organizational
Opportunities for Improvement
Claire Nishimura, Consultant Quality and Patient Safety
VIHA
“Life is a journey, not a destination.” ~Ralph Waldo Emerson
Client Complaints
Patient Safety Events
Potential for QI
Data Flags…
Data Assumptions…
Connecting the data…
Regroup and re-evaluate…
“If you build it…” and other lessons learned.
Looking Ahead…
The Journey Continues…
Questions..?
How Can We Continue the Journey Together?
For more information: Claire Nishimura
[email protected] 250-519-7700 x 13914