Presentation Title

12/July/2012

E-GOV AFRICA 2013

Welcome to

Uganda !

The Pearl of Africa

2

The development of E-

Government in Uganda

Presentation

by

James Saaka Executive Director

National Information Technology Authority – Uganda

(NITA-U)

Uganda Status Overview

Area 241,380 km2 (1.1times larger than

the Korean Peninsula, Land:

199,710㎢ Water: 36,330㎢)

Population 34.5 mln (2011 estimate)

GDP (Nominal) $17.7 bln (2010/11 est.)

Per capita Growth Rate 2.6%

(2010/11)

Real GDP Growth rate 6.3%

Per capita income USD 506

Internet use

rate

4.8 Million users (Dec 2011)

Penetration of 3.2 Internet users

per 100 inhabitants

Telephone

use rate

Fixed Subscriptions 464,849 (Dec

2011)

Mobile use

rate

16.7 million (Dec 2011)

Tele-

density

52.1

General ICT Industry & Market

Development Status

• Stable geo-political environment and law and order situation

• ICT contributes 5% of GDP

• Liberalized telecom market with multiple vendors and

increasing telephone and internet penetration levels

• Young and vibrant population of 24 million –Median age of < 21 years with good English speaking capability

• Attractive taxation regime • Internet bandwidth costs are lowering with access to

undersea cables

e-Government Implementation Structure

• NITA-U was established by the National

Information Technology Authority Act of

August 2009, as a semi-autonomous body

under the Ministry of ICT, to promote and

provide technical guidance for the

establishment of e-Government, e-

Commerce and other e-Transactions in

Uganda

1. A rationalized and integrated national Information

Technology (IT) infrastructure and Systems

2. A coordinated & harmonized National IT Systems

3. A well regulated Information Technology (IT) environment

in public and private sector

4. Strengthened capacity in Uganda (both institutional and

human)

5. IT research, development and innovations visibly

supported and promoted

6. Information security championed and promoted in Uganda

7. Strengthened and aligned institutional capacity to deliver

the strategic plan

8. Development and promote the BPO /ITES industry

NITA-U Strategic Goals

8

Uganda e-Government Development Level

Source: UN e-Government Survey 2012

Rank Country Index

1 Republic of Korea 0.9283

2 Netherlands 0.9125

3 United Kingdom 0.8960

4 Denmark 0.8889

5 United States 0.8687

… … …

143 Uganda 0.3185

144 Swaziland 0.3179

Ranking of e-Government Specific Ranking and Index in e-Government

Online Service ICT Infrastructure Human Capital

Rank Country Index Rank Country Index Rank Country Rank

1 Rep. Korea 1.0000 1 Liechtenstein 1.0000 1 Australia 1.0000

1 United States 1.0000 2 Monaco 0.9370 2 New Zealand 0.9982

1 Singapore 1.0000 3 Switzerland 0.8782 3 Cuba 0.9684

4 United Kingdom 0.9739 4 Iceland 0.8772 4

Dem. People’s

Rep.

of Korea

0.9560

5 Netherlands 0.9608 5 Luxemburg 0.8644 5 Ireland 0.9560

… … … … … … … … …

138 Uganda 0.2941 150 Uganda 0.0732 145 Uganda 0.5883

139 Kyrgyzstan 0.3175 151 South Sudan 0.0725 146 Rwanda 0.5861

140 Montenegro 0.3143 152 Sudan 0.0725 147 Comoros 0.5853

Africa Average 0.2567 Africa Average 0.1094 Africa Average 0.5034

According to the UN e-Government

Development Survey 2012, Uganda fell from

142th(2010) to 143th(2012) and ranked 8th

among the East Africa countries

(1st: Seychelles, 2nd : Mauritius, 3rd : Kenya)

Uganda e-Government is still in the first stage

and ranks relatively low in all e-Government

related areas

Should improve government online administrative services and build convenient govt’s

websites and portals

Information should evolve from the current static informational website to an interactive

service based website

7 9

The main objective of the IT rationalization strategy is to

enhance efficiency and effectiveness in service delivery to the

citizens through deepening use of ICT.

The specific objectives are:

To standardize, streamline and harmonize the acquisition,

deployment and disposal of IT services in Government to eliminate

duplication; enhance information sharing and interoperability of e-

government applications.

To ensure integration of voice, data and video communication and

enhance use of shared applications and systems across

government – thus reducing cost of communication, improving

transparency, information security and accountability;

To realize cost savings through economies of large scale/bulk

purchase of internet bandwidth and licenses for software and

applications;

Rationalize use of available IT skills and consolidate IT skills

development in Government

Rationalization of IT Services in MDAs

1. Use of the NBI/EGI infrastructure as the primary vehicle for

all Government data, Internet and voice services;

Deliver bulk internet bandwidth over the NBI to MDAs and

Target User Groups e.g. Universities, hospitals, research

institutions etc

2. Provide centralized datacenter services, shared services and

disaster recovery services for Government applications &

data;

Start by using the NBI transit datacenter and MoFPED

Disaster Recovery site in Jinja

3. Establishment of a centrally managed National databank and

enable integration of all Government databases

4. Promotion of Unified Messaging and Collaboration Services

(UMCS) – email service and collaboration tools for MDAs

5. Consolidation and Bulk licensing of applications and

software licenses across MDAs – E.g. Oracle and Microsoft

Cabinet approved 5 Strategies

Vision Statement of e-Government

• An ‘Integrated Smart One-Government’

by:

Providing quality services with

accessibility

Enhancing Competitiveness by

integration

Information sharing through

interoperability

Boosting efficiency by expandability

Mission Statement of e-Government:

“Integrating Uganda to provide quality

services to citizens, and to improve the

national competitiveness through

administration innovation, and to reform

unnecessary processes based on

interconnected government and safe

society”

e-Government

1. Conducted e-Government Readiness Survey in

2012

2. Developed the e-Government Master plan

Challenges for e-Government:

1. Each MDA has implemented their own systems

2. No interoperability between systems in MDAs

3. National ID Project not yet completed

4. No centralized hosted shared services in place

yet

Examples of e-Government Services in place

1. E-Tax – Uganda Revenue Authority

2. Integrated Financial Management System (IFMIS)

– MoFPED

3. Integrated Personnel and Payroll System (IPPS) –

Ministry of Public Service

4. Utilities – Umeme and National Water

5. Case Management System in Judiciary

6. Uganda National Examinations Board (UNEB)

7. And others

Others:

1. Many MDAs have implemented their own systems

to automate and monitor their internal operations

G4C

G2B

G2G

Infrastructure

Providing on-line government

service

Diversification on service channel

One-stop information

Disclosure of administration

information and process

Standardization of government administration

work

Computerization of Government

administration

Integration of government information

resources

Establish nation-wide ICT infrastructure

Development of national standard

Development of National ICT literacy and

HRD

Improvement of laws and regulations

Organization of e-Government Committee

Government Representative Portal

e-Learning

Employment Information System

National Medical and Health Information System

Online Citizen participation portal

Integrated Civil Service Call Center

Single Window for Online Business Service

Customs Information System

National Integrated Logistics Information System

Electronic International Trading System

Electronic Procurement system

Groupware(e-Document, e-Approval, KM)

National Administrative Finance Information System

National Identification system(NID)

Digital Archiving

Government Work Management System / BRM

Informatization of City / province Administration

Government Data Center

Information Sharing Center

Public Key Infrastructure

Quality service

With accessibility

Competitiveness

By Integration

Info-sharing

By interoperability

Efficiency By Scalability

Strategy Projects

Strategies and Projects

Key e-Government Projects identified

1. Set up of Government Web Portal

2. Integrating Government applications and

databases to enable data / information sharing

across MDAs

3. Single Window for Online Business Service

4. E-Procurement

5. Completion of National Identification system (NID)

6. Government Work Management System

7. Groupware(e-Document, e-Approval, Knowledge

Management)

8. Digital Archiving

Creating The Enabling Legal & Regulatory

Environment To Support e-Government

1. 3 Cyber laws are in place – Computer Misuse,

e-Signature and e-Transaction

2. Regulations for the e-Transactions,

e-Signature and NITA-U Acts shall be in place

by end April, 2013

3. Development of Enterprise Architecture

Blueprint and Government Interoperability

Framework

4. Development and adoption of National IT

Standards

5. Certification & Accreditation of IT Products,

Services & service delivery points

Infrastructure Development - Provision of

Connectivity for MDAs

1. Phase 1 and 2 on National Backbone

Infrastructure completed and commercialised;

SLA for NBI uptime 97%

2. Provision of bulk Internet bandwidth to MDAs &

TUGs wef FY 13/14

3. Implement Phase 3 to be done in FY 13/14

Provide alternative access to submarine cables

4. Roll out of last mile connectivity to extend NBI to

MDAs and TUGs

5. Implement missing links to improve resilience and

uptime of the NBI/EGI to 99%

6. Design and implement Phase 4

National Backbone Infrastructure

Phase 1: Kampala Metroplitan

Area (27 ministries), Entebbe,

Jinja, Mukono and Bombo

5 transmission sites

Key

Phase 2: Luwero,

Nakasongola, Masindi, Gulu,

Nimule, Lira, Soroti, Kumi,

Mbale, Tororo, Malaba, Busia,

Hoima, Kyenjojo, Fort Portal,

Kasese, Bushenyi, Mbarara

17 transmission sites

Datacentre for NBI

infrastructure

Pilot for messaging & collab.

tools

Phase 3: Katuna, Kabale,

Ntungamo, Masaka, Mutukula

3 transmission sites

Network Operating Centre

(NOC)

Transmission sites

Infrastructure development

1. Start centralised hosting of shared services in the

NBI Transit datacenter and DR site

2. Set up of the Public Key Infrastructure (PKI)

3. Extending secure messaging collaboration

systems to all MDAs

4. Conduct feasibility study for National datacenter,

shared services and disaster recovery services

5. Set up of National datacenter, shared services

and disaster recovery services

23

Information Security for MDAs

1. Directorate of Information Security set up at NITA.

2. Development of the National Information Security

Framework by July 2013.

3. Establish a framework responsible for the

monitoring of information security in the country.

4. Ensure the implementation of the National

Information Security Framework in MDAs

5. Conduct Information Security training and

awareness in MDAs

6. Ensure all IT Projects are implemented with

information security in mind

7. Information Security assurance for MDAs to start in

FY 2014/15

Current 2013/14 Vs. Target 2017/18 (e-government indicators)

51%

38%

76%

80%

96%

80%

50%

90%

95%

100%

Proportion of persons employed in central government organizations routinely using computers

Proportion of persons employed in central government organizations routinely using the Internet

Proportion of central government organizations with a Local Area Network (LAN)

Proportion of central government organizations with an intranet connection

Proportion of central government organizations with a web presence

Target 2018 Current status

Current 2013/14 Vs. Target 2017/18(e-government indicators)

9

20

Current status

Target 2018

Selected Internet-based services available to citizens, by level of sophistication of service

51%

38%

80%

60%

Accesss Internet through Fibre Cable

Accesss Internet through Wireless AP

Proportion of central government organizations with Internet access

Target 2018 Current status

Major challenges and limitations in

implementing e-Government

• Lack of interoperable systems and lack of sharing of data between MDAs

• Need to conduct business process re-engineering in order to improve service delivery to citizens

• Limited budget

• Resistance to change

• Relatively high cost of internet bandwidth

Conclusion

• Emphasis has been put on e-Government to ensure that it helps improve service delivery to the citizens

• There is a strong political will and leadership for the promotion of e-Government

Thank you!

The Pearl of Africa

Backup Slides

National Backbone Infrastructure

30

Key

Phase 1

Phase 2

Phase 3

Phase 4