the convergence of km and e-learning
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The Convergence of KM and e-Learning. Driving performance in a knowledge-based economy Doug Foster Senior Learning Technology Consultant Tom Falkowski Director, Strategic Consulting. Things to Consider. We live in a knowledge-based economy - PowerPoint PPT PresentationTRANSCRIPT
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The Convergence of KM and e-Learning
Driving performance in a knowledge-based economy
Doug FosterSenior Learning Technology Consultant
Tom FalkowskiDirector, Strategic Consulting
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Things to Consider...
We live in a knowledge-based economyIn a knowledge-based economy intellectual
capital drives valueIntellectual capital is comprised of:
SkillsKnowledgeProcess
Convergence of KM and e-Learning allow you to effectively manage and leverage your company’s intellectual capital
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"I don't know if e-learning is going to wind up being a subset of knowledge management or knowledge
management is going to be a subset of e-learning in
two years, but it will be one or the other" -- Clark Aldrich, Gartner Group
As quoted in “Traditional Training Fades In Favor Of E-Learning”
Internet Week, Feb 7, 2000
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What’s the big difference?
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Data
Information
Knowledge
Wisdom
The Knowledge Hierarchy
It’s all relative
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Data
Information
Knowledge
Wisdom
Quick Definitions Wisdom
Application of knowledge
Produce desired outcome
Knowledge Information plus processing
Relevant and personal
InformationData plus meaning
DataRaw text, numbers, images
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Data
Information
Knowledge
Wisdom
Example Wisdom
How to reduce inventory
Knowledge Inventory is too high
InformationBalance sheet
DataGeneral Ledger transactions
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Tacit vs. Explicit
Tacit'that part of knowledge that is so deeply buried
that you are unable to represent and share it'
ExplicitFully and clearly expressed; leaving nothing
implied.
Fully and clearly defined or formulated
Once you capture knowledge it becomes explicit
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Learning
To gain knowledge, comprehension, or mastery of through experience or study.
The act, process, or experience of gaining knowledge or skill.
Learning usually refers to knowledge that is gained by schooling and study: “Learning is not attained by chance, it must be sought for with ardor and attended to with diligence” (Abigail Adams).
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Learning
Learning typically builds on previous knowledge and/or experience
Learning domainsMental skillsGrowth in feelings or emotional areasManual or physical skills
Learning experiencesTrainingEducationDevelopment
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Data
Information
Knowledge
Wisdom
The Process
Formatting
Learning
Experience Capture TacitKnowledge
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So, what about these “objects?”
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A knowledge object is defined as a record of information that serves as a building block for a knowledge management system.
knowledge object
content
meta data
access rules
processing
Examples include; facts, concepts, processes, procedures.
What is a Knowledge Object?
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What is a Learning Object?
Learning is the processInformation wrapped in learning processTerminal and enabling objectivesProvides capability for practiceAbility to measure understanding
An entity, digital or non-digital, which can be re-used or referenced during technology supported learning.
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A knowledge object is an element of a learning object; it can become a learning object through experimentation.
knowledge object
(informational)
Instructional process
(interaction)
Learning object
(instructional)
flow to organizational memory
For learning to occur, informational (knowledge) and
instructional (learning) objects are necessary.
How Do They Fit Together?
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The “Holy Grail”
Mix and Match Learning ObjectsReality - difficult to “re-package”Easier at topic or enabling objective level
According to the Instructional Management System(IMS) Project, learning objects will providing a new, modular approach to online education; the foundation for the future of education.
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A Full Solution Must Provide
Wide access to dataIntelligently formatted dataFilters to allow for relevance and
personalizationAbility to act if knowledgeableAbility to learn if notCollaboration and mentoring to build
experience (wisdom)Ability to “close the loop” and capture new
knowledge
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System Components
InformationSearch/Categorize Personalization Performance Support Tools LearningCollaborationCapture Tacit Knowledge
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Allowing “Learning” & “Doing” to become interwoven
Doing things at internet speed Just in Time Learning (JITL)Minimize time gap from new hire to peak performance by
allowing training to occur when it’s needed within the process
Great information without knowing what to do with it is useless!
Implementing new processes on the fly through “doing and learning”
Finding information is just the beginning. Mapping cross functional teams to meet customer
requirements Incorporating collaboration
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Linking KM with e-Learning
Combine the initiativesIntegrate at the metadata levelUse KM collaborative tools to enhance
learning curriculumStore content or content references in kbase
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Converting Knowledge to Learning
Archiving synchronous sessionsVirtual Team RoomsMentoring or coachingFarming discussion forumsRapid Development ToolsHybrid curricula
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How do you manage all this?
Start smallPilot to a controlled groupGrow using grass roots supportConvert “trainers” to “knowledge farmers”Build a culture of learningLead by example
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Case Study - Cable Company
NeedNew product lines “stealing” best CSRsNew promotions every monthShort timeframeCSRs to turn “problem” into “opportunity”
Current reality5 weeks from new hire to on their ownPromo information passed out on paperElectronic tools ignored - “difficult”Regional differences - “not relevant”No measure of “readiness”
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The Solution
Technology facilitated new hire classProvides context and concepts
e-Learning Portalshort e-Learning promo modulesCSRs rotated off lineManagers can track “readiness”Ability to regionalize or specializeIntegration of Knowledge ToolAbility to collaborate and share best practices
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To Repeat
Wide access to dataIntelligently formatted dataFilters to allow for relevance and
personalizationAbility to act if knowledgeableAbility to learn if notCollaboration and mentoring to build
experience (wisdom)Ability to “close the loop” and capture new
knowledge
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Thanks!
Doug [email protected]
www.click2learn.com